**Mastery Loadouts**
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Request for direction and advise

I used forums for the first time the other day after receiving notification of a 168 hour ban. I appreciate that you commented on my post and provided me the necessary means to contact the game team. I have sent in 3 tickets. But keep getting a bot response over and over. I have spend a great deal of time providing my information but can't seem to get traction. My concern is not the ban or the reimbursement of rewards I may have been excessively paid but the fact that I cannot access my two daily card purchases due to a ban/exploit . I seek clarity as to how I will be reimbursed. Any direction or assistance would be appreciated.

In addition if clarity can be provided around the term egregious use of an exploit would be helpful. You previously stated running a path a few times and getting extra rewards and running the shortest path 100+ Times.

Comments

  • danielmathdanielmath Posts: 4,043 ★★★★★
    you won't be reimbursed, if you're banned you lose the cards and calendar rewards (i assume and hope that's the case at least)
  • JpmdocJpmdoc Posts: 13
    Harsh bro, considering I have only run each quest 1 time and didn't even know their was an issue until I couldn't play anymore. In addition I don't believe hindering an individual from claiming paid for rewards is legal!
  • DNA3000DNA3000 Posts: 18,638 Guardian
    Jpmdoc wrote: »
    Harsh bro, considering I have only run each quest 1 time and didn't even know their was an issue until I couldn't play anymore. In addition I don't believe hindering an individual from claiming paid for rewards is legal!

    If you literally ran the content exactly as you would have if you were unaware of the exploit, you might have a case. I would PM a mod. But I do not honor "how could they know" games and neither will they.

    Separately, you're wrong about the legality of the situation. It really isn't worth rehashing those legal discussions, except to say you're not the first to question the legality of bans and revoking, denying, or otherwise blocking in-game rewards, even rewards purchased as part of general gameplay. Nobody wins those arguments. Well, nobody outside of China.
  • JpmdocJpmdoc Posts: 13
    DNA3000 How would I pm a mod? That would be helpful
  • NinjaWarrior99NinjaWarrior99 Posts: 340
    I don't always look at my rewards as i get them in those quests so I would probably not have known if i was getting extra.
  • AfridAfrid Posts: 529 ★★
    I don't always look at my rewards as i get them in those quests so I would probably not have known if i was getting extra.
    Me too I just skip loading and do another question or something
  • JpmdocJpmdoc Posts: 13
    4 of the same exact auto replays and counting! No one is reading my tickets.
  • RydertheblackRydertheblack Posts: 296
    Sue them. Sometimes they ask for the legal path to pay attention
  • Jpmdoc wrote: »
    4 of the same exact auto replays and counting! No one is reading my tickets.

    Did you get your account again?
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