How to use the 2017 rankup gems

I got the 2017 rankup gems, but I cant use it on spidygwen or carnage beacuse its asking me to use the class specific gems first. How do I bypass that so I can use the 2017 gem on 2017 champs.

Comments

DJSergy

If you are willing to use a generic on a champ why would you not opt to use a class specific first? I really don’t get the thought process, although I could be missing something

Class specific can be used on any champ of that class, regardless of the champ release date.

The generic from variant are limited to 2015-2017 champs.

So depending on your choices, you might want to use the generic on an old champ first

Hammerbro_64

@Kabam Miike maybe you guys can consider making the rankup gems usable from the inventory, similar to the awakening gem screen. That would eliminate the issue entirely.

Mokkie

The part that REALLY is disappointing about kabam is after a couple of email exchanges. Kabam tried to smoke me with this sort of message. They’re so inefficient with their customer service

3655286B-7C83-4971-A722-5EE8093511EE.jpeg

Mokkie

If you are willing to use a generic on a champ why would you not opt to use a class specific first? I really don’t get the thought process, although I could be missing something

2017 is limited to up to 2017. The class is up to current champs.

Thicco_Mode

The part that REALLY is disappointing about kabam is after a couple of email exchanges. Kabam tried to smoke me with this sort of message. They’re so inefficient with their customer service

lol that's funny. support is uh, strange sometimes

Mokkie

The part that REALLY is disappointing about kabam is after a couple of email exchanges. Kabam tried to smoke me with this sort of message. They’re so inefficient with their customer service
lol that's funny. support is uh, strange sometimes

They are VERY misinformed !

cookiedealer

One possible fix is to allow rank up gems to be used in the inventory.

Make them behave like when a player is using an awakening gem/signature stones.

Shaanenegan

The part that REALLY is disappointing about kabam is after a couple of email exchanges. Kabam tried to smoke me with this sort of message. They’re so inefficient with their customer service

They did something similar to me, but we can post their reply here for some reason, I was warned once & my post was deleted. But I get your point.

Chagalj

Just to bump this issue..you were unable to solve this from august? Generic gems for champs 2017 cannot be used for champs if you own class specific gem (which is usable for any year champ)

DannyB01

@Chagalj contact support that you want to use a different gem and can't choose. They're aware of this issue and should tell you to go ahead with the rank-up and then to contact them so they can adjust your inventory: they will remove the gem you wanted to use whilst returning the one you were forced to use.

I've done this myself and it worked well, hopefully that's standard and I wasn't just lucky with the agent I spoke with. They sorted everything out within hours of me contacting them too, it all went much smoother than expected.

World Eater

For all the "Quality of Life" changes that came in 2020, not addressing this ongoing Rank Up Gem problem is a huge pain in the rear. It's been an problem for about 2 years now, ever since the first variant came out. Having to contact outside support to use an in game item is just dumb. Never mind that "support" offers terrible support.

Chagalj

@Chagalj contact support that you want to use a different gem and can't choose. They're aware of this issue and should tell you to go ahead with the rank-up and then to contact them so they can adjust your inventory: they will remove the gem you wanted to use whilst returning the one you were forced to use.

I've done this myself and it worked well, hopefully that's standard and I wasn't just lucky with the agent I spoke with. They sorted everything out within hours of me contacting them too, it all went much smoother than expected.

Thanx!

Will3808

You should be able to contact support and they’ll tell you to use the class gem and will fix your inventory so that you used the 2017 instead

unknown

This content has been removed.