Missing GM crystal

Drikinhoo

Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

Thanks in advance for fixing it.

Drikinhoo in-game

Comments

Hzori

Nice try

myPUNCAKE

I beat LOL with a 3* Luke Cage and they didn't give me my 5* classic Ultron...

Must be a glitch *Sarcasm*

Drikinhoo

You guys implying that I'm lying ? Kabam can look up my account I don't care, i'm not lying.

Hzori

Well, even if you aren’t lying, it’s extremely unlikely that Kabam will give you your crystal back.

Afrid

Drikinhoo wrote: »

Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

Thanks in advance for fixing it.

Drikinhoo in-game

They only take stuff
They never give anything back

Idontinkso

Log a ticket using gear icon in game, choose that didn’t answer my question and fill out form and attach screenshot if possible. Forum not the place for this post.

Drikinhoo

Well, of course I dont have any screenshot because I was expecting it to work.

IAmNotUrMom

Drikinhoo wrote: »

Well, of course I dont have any screenshot because I was expecting it to work.

You have to submit a ticket with support in game. There is no chance a post here will get you the ticket number to even have your case investigated.

KingCrooks

If you submit a ticket they will go into your account and check and give you what you didn't receive, it's happened to me and they're good about making sure those things are taken care of

Kabam Wolf

Hey @Drikinhoo. The previous comments are correct; please submit a ticket to Customer Support so that they can double check your account, and locate that crystal for you. You can submit a ticket in the game by tapping the gear icon in the top-left corner of the app, then choosing Support. Thanks!