Missing GM crystal

DrikinhooDrikinhoo Member Posts: 21 ★
in Bugs and Known Issues
Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

Thanks in advance for fixing it.

Drikinhoo in-game

Comments

  • HzoriHzori Member Posts: 288 ★★
    Nice try ;)
  • myPUNCAKEmyPUNCAKE Member Posts: 360 ★
    I beat LOL with a 3* Luke Cage and they didn't give me my 5* classic Ultron...

    Must be a glitch *Sarcasm*
  • DrikinhooDrikinhoo Member Posts: 21 ★
    You guys implying that I'm lying ? Kabam can look up my account I don't care, i'm not lying.
  • HzoriHzori Member Posts: 288 ★★
    Well, even if you aren’t lying, it’s extremely unlikely that Kabam will give you your crystal back.
  • AfridAfrid Member Posts: 529 ★★
    Drikinhoo wrote: »
    Hi, I bought 2 Grandmaster crystals for 400 units and only got 1.

    Thanks in advance for fixing it.

    Drikinhoo in-game

    They only take stuff
    They never give anything back
  • IdontinksoIdontinkso Member Posts: 156
    Log a ticket using gear icon in game, choose that didn’t answer my question and fill out form and attach screenshot if possible. Forum not the place for this post.
  • DrikinhooDrikinhoo Member Posts: 21 ★
    Well, of course I dont have any screenshot because I was expecting it to work.
  • IAmNotUrMomIAmNotUrMom Member Posts: 648 ★★★
    Drikinhoo wrote: »
    Well, of course I dont have any screenshot because I was expecting it to work.

    You have to submit a ticket with support in game. There is no chance a post here will get you the ticket number to even have your case investigated.
  • KingCrooksKingCrooks Member Posts: 176 ★
    If you submit a ticket they will go into your account and check and give you what you didn't receive, it's happened to me and they're good about making sure those things are taken care of
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey @Drikinhoo. The previous comments are correct; please submit a ticket to Customer Support so that they can double check your account, and locate that crystal for you. You can submit a ticket in the game by tapping the gear icon in the top-left corner of the app, then choosing Support. Thanks!
This discussion has been closed.