forced pop up purchase

I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

Comments

  • This would be something our Support Team could lend a hand with. If you go to the game's home screen, there will be a gear-shaped icon in the top-left corner of the screen. If you click it and then scroll down to the button labeled "Support", you'll be able to contact our Support Team to ask for assistance. Hope that helps!
  • Leiva_darkLeiva_dark Posts: 325 ★★
    If you have to contact the team through the game in support follow the option and then choose I need more help. You explain them and within 24 to 48 hours they solve the problem as long as you do not use what you got by mistake. It happened to me sometimes and they always fix it so good luck.
  • HollowAizenHollowAizen Posts: 18

    This would be something our Support Team could lend a hand with. If you go to the game's home screen, there will be a gear-shaped icon in the top-left corner of the screen. If you click it and then scroll down to the button labeled "Support", you'll be able to contact our Support Team to ask for assistance. Hope that helps!

    Thanks Zibiit,i sent in my support request, just wanted to cover all my bases by posting on here as well.
  • HollowAizenHollowAizen Posts: 18

    I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

    When I did this. I had to know the date the account was created. Exact date. Exact date of some purchases an some other stuff it took me couple weeks to get it refunded bc I couldn’t remember exact dates.
    Thanks a ton, I'll definitely start running research on my account. Been playing for over 5 years, so that'll be a good chunk of time to sift through
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