**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

forced pop up purchase

I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

Comments

  • This would be something our Support Team could lend a hand with. If you go to the game's home screen, there will be a gear-shaped icon in the top-left corner of the screen. If you click it and then scroll down to the button labeled "Support", you'll be able to contact our Support Team to ask for assistance. Hope that helps!
  • Jridenhour_3Jridenhour_3 Posts: 348 ★★

    I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

    When I did this. I had to know the date the account was created. Exact date. Exact date of some purchases an some other stuff it took me couple weeks to get it refunded bc I couldn’t remember exact dates.
  • HollowAizenHollowAizen Posts: 37

    This would be something our Support Team could lend a hand with. If you go to the game's home screen, there will be a gear-shaped icon in the top-left corner of the screen. If you click it and then scroll down to the button labeled "Support", you'll be able to contact our Support Team to ask for assistance. Hope that helps!

    Thanks Zibiit,i sent in my support request, just wanted to cover all my bases by posting on here as well.
  • HollowAizenHollowAizen Posts: 37

    I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

    When I did this. I had to know the date the account was created. Exact date. Exact date of some purchases an some other stuff it took me couple weeks to get it refunded bc I couldn’t remember exact dates.
    Thanks a ton, I'll definitely start running research on my account. Been playing for over 5 years, so that'll be a good chunk of time to sift through
  • Jridenhour_3Jridenhour_3 Posts: 348 ★★

    I don't know if anyone has had this happen or what to do. I was opening catalyst part crystals and the "top up"purchase pop-up came up, but when i went to tap the screen to get rid off it, it forced the purchase. I don't have the units to spare to this kind of thing. Any chance i can get them back and remove the catalyst parts?

    When I did this. I had to know the date the account was created. Exact date. Exact date of some purchases an some other stuff it took me couple weeks to get it refunded bc I couldn’t remember exact dates.
    Thanks a ton, I'll definitely start running research on my account. Been playing for over 5 years, so that'll be a good chunk of time to sift through
    Might message them first. That was a little bit ago but just trying to give heads up encase you do because it was a nightmare for me.
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