Network connection issue [Merged Thread]

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  • Leiva_darkLeiva_dark Posts: 340 ★★

    Actualizen I had trouble getting in and then the menu and the rest was ruined. And uninstalled deleted cache installed again and remains the same. With data and wifi it remains the same. Before I had a delay to enter but never this problem.


    For me, before I was late to enter but then I was fine. Since update 14-10-2020 it was ruined, it does not load anything, it gets me messages, the menu is incomplete like many things in the game. They completely ruined it. I preferred the delay to enter that this update that they released ....
    Huawei p30
    wifi / data
    android 10





  • Within an hour. 4 error messages. Game crash. Please loooook into it! Thank you kabam.
  • Vaibhav678Vaibhav678 Posts: 27
    Le gentleman said Guys a new update has been made available in playstore, be sure to download it and check if the issue is fixed. It worked for me.
    Also i think compensation should be issued for android users for the countless arena streaks, aq and aw fights lost and even people being locked out of the game altogether that has been happening for the last 15 days. But I have seen in play store there is no update
  • Vaibhav678Vaibhav678 Posts: 27
    But I have seen in play store there is no update
  • Hey there, as others have said, we've pushed an update to try to address this issue. For those who are still experiencing issues after downloading the update, could you please let us know what device model and OS version you are using, as well as what specifically you are experiencing now, if you haven't already?
  • NIV3KNIV3K Posts: 1
    edited October 2020
    Nm working better now that I closed it out and restarted
  • Vaibhav678Vaibhav678 Posts: 27
    Oppo f7 os version 7.1
  • Vaibhav678Vaibhav678 Posts: 27
    But it shows last updated 28 September
  • Vaibhav678Vaibhav678 Posts: 27
    edited October 2020
    The issue is fixed
  • YgtYgt Posts: 122
    edited October 2020
    Xioami redmi 6
    Android 9

    Crashing. A lot. Every 20 minutes or so. Unknown error then I'm kicked out (the game just closed after pressing "ok").

    *Before the update - 20 min log in time.



  • Just wanted to let everyone know that the rest of the team is already investigating the crashing reports.
  • Vaibhav678Vaibhav678 Posts: 27
    The issue is solved but the data works very slow it is downloading very slowly
  • Leiva_darkLeiva_dark Posts: 340 ★★

    Actualizen I had trouble getting in and then the menu and the rest was ruined. And uninstalled deleted cache installed again and remains the same. With data and wifi it remains the same. Before I had a delay to enter but never this problem.


    For me, before I was late to enter but then I was fine. Since update 14-10-2020 it was ruined, it does not load anything, it gets me messages, the menu is incomplete like many things in the game. They completely ruined it. I preferred the delay to enter that this update that they released ....
    Huawei p30
    wifi / data
    android 10
    @Kabam Zibiit
  • Leiva_darkLeiva_dark Posts: 340 ★★
    edited October 2020
    Images taken from facebook group where people also have problems after the update 14-10-2020.



  • Vaibhav678Vaibhav678 Posts: 27
    It is saying again and again an unknown error has occurred
  • ddavi988ddavi988 Posts: 8
    I have a samsung galaxy s10e and it seems as though the delays are lengthening for me to enter the game. This is very unsettling.
  • InfiniteAbe17InfiniteAbe17 Posts: 161
    ongjosh said:






    Within an hour. 4 error messages. Game crash. Please loooook into it! Thank you kabam.

    yeah im having the same thing and it kicks me out each time. I even deleted the app and reinstalled it
  • DrZolaDrZola Posts: 5,018 ★★★★★
    This screen



    followed by this



    post update, iPhone XS current iOS.

    What’s going on with all this?

    Dr. Zola
  • AddyosAddyos Posts: 990 ★★★★
    Long load times and crashing with my iPhone 6s Plus, iOS 13.7. Downloaded the update so I’m hoping it makes a difference. I’m not experiencing this issue with my iPhone SE 2 *knock on wood*.
  • Leiva_darkLeiva_dark Posts: 340 ★★

    Now I can't select path at war it gives me the error every time I try to select it. Solve it kabam.
  • Blackfriar63Blackfriar63 Posts: 20
    Galaxy S10+
    Android version 10
    Game version 28.2.0
    Playing on data
    Severe loading/freezing issues
    Game crashes repeatedly when changing modes, after making movement selection in quests, pretty much in every game mode.

    Almost totally unplayable at this point.
  • AjaxiferAjaxifer Posts: 9
    Ajaxifer said:

    Ajaxifer said:

    Lg k10
    android 6
    Can't get pass login screen if wait for 5 or more minutes it will passed but after a minute or so network issue get me kicked out

    Now stuck on loading screen and logging in screen but after minutes it will come up and works fine when you get in game but it took so much time for it to actually login
    Thank you Kabam for fixing this issue. now I can easily login to game and the game has been fixed for my Xiaomi redmi note 8 pro too
  • CatmanndoCatmanndo Posts: 130 ★★
    Still crashing today with lagging issues. iPhone XR, everything is up to date and full strength connectivity
  • I just updated my game today and it keeps loading for 5 minutes or more also whenever I go to quest it just shows red Wi-Fi signal error and it keeps loading forever please Kabam fix this issue already.
  • Ryzan_mcocRyzan_mcoc Posts: 0
    Kabam please fix this game bug.
    I’m using an iPhone 7 , 14.0.1, latest game update , WIFI. I have been playing for 30 minutes and I’m constantly being kicked out every 10 minutes
  • StrategicStrategic Posts: 536 ★★
    After logging in today it loaded normally ONCE, then went back to taking forever to login + between screens in game.
    Using Galaxy S8 Android 10.
  • ShrimpRShrimpR Posts: 239
    Game constantly crash after every 6~7 fight
    Iphone 7
  • JjfjjfjjfJjfjjfjjf Posts: 3
    Seriously Kabam you have to fix the freaking problem that are kicking us sommoners out from the game for no reason. Now it was the 20th time in aw that I got kicked out of the game in the middle of a fight and I lost half of my health doe to this freaking kicked out thing. You seriously have to fix this and put this as a priority NR 1 and give us players good rewards like nexus crystals and awekening gems. I bet most players have got kicked out in important quest and even the highest players too. Kabam for real fix this problem or tbh you are going to lose many loyal players and buyers. Please fix this asap. please give us good rewards and that everyone gets the same.
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