Kabam Support not helping to use my expiring Generic Rank up gem

My Generic Rankup gem is expiring in 2 days and Kabam support is refusing to help. They telling me to use science rank up gem while I have a Generic expiring.

please help @Kabam Miike @Kabam Zibiit @Kabam Vydious I don’t want to waste my science rankup while i have generic expiring.

Please do something.

Thanks
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Comments

Man_Bat

That's a crappy answer; we should be able to use any gem that fits the champion. For example, I want to use generic 2017 4→5 gems but I have class-specific gems that the game defaults to. I want to save those class-specific gems for newer champs I'm still chasing.

@Kabam Miike @Kabam Zibiit @Kabam Vydious please ask the development team to prioritize the ability to select any appropriate gem for champs. The easiest implementation would probably be to allow rank up gems to be used from the Use Items menu alongside signature stones, awakening gems, and arena boosts.

Thicco_Mode

Well it goes directly against what mods have said before which is stupid. I guess try again. Support is just a roulette

Hendross

My request was also denied, had to waste some class specific ones to save generics. At least increase inventory limits..

LordSmasher

If they made them usable from the item screen like awakening gems it would solve all the problems.

FR33_HUG5

If they made them usable from the item screen like awakening gems it would solve all the problems.

They do. I’ve been using class and generics straight from the item menu all the time.

SummonerNR

I think (I hope) that they are still looking into changing the in-game method for some point in the future.

But I have a feeling that because there are SO MANY people now having this situation (with sooo many Rankup Gems out there nowadays and more ppl doing Variants) that they may have put an end to individually helping ppl out (having Support do it themselves on behalf of everyone), otherwise Support would be spending way too much time every day now on just this type of Support issue alone because of the number of requests to do that.

Before, it was much fewer people looking to do that, and so wasn’t as much a drain on the Support Dept.

Geralt_123

They will not help you on this issue no matter how many requests you made to them.
I don't know when they are going to fix this.

JueVioleGrace

I really don't understand why they don't make it an option to specify what rankup gem you want to use. It would be easier for both the player and the support team.

Logaroo

I ran into this a few times but support always told me to use the class gem and they would switch out the generic for a new class gem. Haven’t had any problems doing that so far. They have always been pretty quick to do the exchange for me once I ranked up the champ I wanted. Maybe word it like that?

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Thecurler

I ran into this a few times but support always told me to use the class gem and they would switch out the generic for a new class gem. Haven’t had any problems doing that so far. They have always been pretty quick to do the exchange for me once I ranked up the champ I wanted. Maybe word it like that?

Same here.

Kabam Porthos

Hey @_Sham_, we don't have direct access to in-game accounts here in the Forums so we're unable to help with issues like this. I recommend continuing to work with our Support Team so they can assist you further.