[iOS] Lag, Crashing and Performance Investigation

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Comments

  • rayanjirayanji Posts: 2
    -Game Name: rayanji
    Device and Model: iPhone SE2
    Device Operating System: iOS14.3
    Cellular or WiFi: 4G Telstra (Australia)
    Game Version Installed: 29.2.0
    Game Mode: Entire Game
    Description of the Issue: Game cannot run or load when connected to the 4G network. Works only on Wifi
  • AlexRunner77AlexRunner77 Posts: 14
    Device and Model: iPhone XR
    Device Operating System: iOS 14.4
    Cellular or WiFi: both
    Game Version Installed: 29.2.0
    Game Mode: All
    Description of the Issue:

    Hi. One week ago, I posted message here about great lags (low frame rate) in mcoc. Also I said, that I did a lot of things I can do on iPhone (reinstall app, restore iPhone, turned off a lot of functions like locations and upgrades in app). The problem is: different framerate in game, sometimes it’s ok (30 fps and more) but most my gameplay running like on 15-20 fps, feels very laggy, and can be called “freezing”. Finally I tested other games (call of duty and PUBG), and I don’t have any problem or lag, it’s so smooth and fast even after 1 hour of game play. Marvel lagging from 1 second in game, it’s very random, sometimes it’s better, last Sunday was amazing gameplay in mcoc (without lags and freezes). My phone is new, he runs all stress test, all games, all running fast and smooth, but mcoc is not. Also I asked about this problem in all chat, and there is so many people with same issue, also they are at this forum.
    Kabam, can you reply? Can you help us?
  • Ronnyman889Ronnyman889 Posts: 151
    Maintenance, what’s it good for... absolutely... nothing

    You should think that there be an improvement in the game flow and stability but is it?

    After the maintenance the game is now being worse to predict due to the inconsistent flow. Fight have a high frame, low frame rate and speed changes in the fights. Defender don’t move in their attack it’s more popping up right in front of you like an invisible move. When defender are knocked down return to attack a split second later, giving no time to shift from a launched punch to a parry
  • Zepphyr122Zepphyr122 Posts: 4
    In-Game Name: Seriously!?!?
    Device and Model: iPad Mini5
    Device Operating System: iOS 14.3
    Cellular or WiFi: WiFi
    Game Version Installed: 29.2.0
    Game Mode: Unable to connect to game (now), AW lag yesterday was very bad
    Description of the Issue: (1) I get Failed to log in message, stating unable to connect to network. But I am connected to Game Centre and able to send this using the same network and Netflix going working fine on another machine.
    (2) yesterday AW lag was really bad worst I’ve seen. Dexterity didn’t come on most of the time and screen literally staggered. Speedtest on my network was a steady 500mbps.
  • Terror_TomTerror_Tom Posts: 64
    -Game Name: terror-tom
    Device and Model: iPhone XS
    Device Operating System: iOS14.3
    Cellular or WiFi: 4G Vodafone (Germany)
    Game Version Installed: 29.2.0
    Game Mode: Arena
    Description of the Issue: Game crashing occasionally when i ask for help or when i start a nee duel
  • Ronnyman889Ronnyman889 Posts: 151
    Same game details as before

    Frame rate in side quest are extremely bad and inconsistent. Probably is in other parts too but in these conditions I’m not to eager to test.

    Bad , just bad. It went from annoying to bad after maintenance
  • Ronnyman889Ronnyman889 Posts: 151
    iOS 14.3
    Game 29.2

    Whenever doing the side quest, iPad get really hot and start lagging heavily. As soon as leaving the event heat drops.

    Almost hopeless to get through the path before controls are unresponsive
  • Bawa69Bawa69 Posts: 389 ★★★
    In-Game Name: bawa69
    Device and Model: iPhone X
    Device Operating System: iOS 14.2
    Cellular or WiFi: Wifi
    Game Version Installed: Current
    Game Mode: Game crashes after fight when on wifi
    Description of the Issue: Whenever i play on wifi especially arenas or aq or aw game crashes after i win when i log in the fight is very rarely recovered and i end up losing half my health and the enemy has 100% health.

    This issue is very rampant especially in aq and aw
  • alegka312alegka312 Posts: 20
    Device and Model: iPhone XR
    Device Operating System: iOS 14.4
    Cellular or WiFi: both
    Game Version Installed: Last
    Game Mode: All
    Description of the Issue: I have an iPhone XR, iOS 14.3 and now 14.4, last version of game.
    Last 2 weeks I have great problem, game lagging. Looks like fps drops from 60 to 15, feels very laggy and unplayable (slideshow). It’s can begins any time, from 1 second of fight, when hero’s running to fight, or when I using special attacks. 30% of gameplay is fine, without lags, 10% is very good, fast and smooth, and 60% of gameplay is laggy, all animations are freezing.
    So what I do last 2 weeks: restart phone, restore default settings, changed connection, restore iPhone with iTunes, update iOS from 14.3 to 14.4, also I turn off any settings like app downloads.
    And no changes, game runs as she wish, laggy or smooth.
    I tested iPhone in stress test, no throttling, 410-440k points antutu, and I’m playing other online games, like PUBG and Call Of Duty, they goes very nice, fast and 60fps, I don’t see any lag like on Marvel contest of champions. So, I can say, my phone is fine, if he’s not I could back it to shop by warranty. Also I know, apple A12 Bionic is good to run mcoc.
    Can I get some help? I’m not the only one with this problem, I find many people like me.
  • Ronnyman889Ronnyman889 Posts: 151
    alegka312 said:

    Device and Model: iPhone XR
    Device Operating System: iOS 14.4
    Cellular or WiFi: both
    Game Version Installed: Last
    Game Mode: All
    Description of the Issue: I have an iPhone XR, iOS 14.3 and now 14.4, last version of game.
    Last 2 weeks I have great problem, game lagging. Looks like fps drops from 60 to 15, feels very laggy and unplayable (slideshow). It’s can begins any time, from 1 second of fight, when hero’s running to fight, or when I using special attacks. 30% of gameplay is fine, without lags, 10% is very good, fast and smooth, and 60% of gameplay is laggy, all animations are freezing.
    So what I do last 2 weeks: restart phone, restore default settings, changed connection, restore iPhone with iTunes, update iOS from 14.3 to 14.4, also I turn off any settings like app downloads.
    And no changes, game runs as she wish, laggy or smooth.
    I tested iPhone in stress test, no throttling, 410-440k points antutu, and I’m playing other online games, like PUBG and Call Of Duty, they goes very nice, fast and 60fps, I don’t see any lag like on Marvel contest of champions. So, I can say, my phone is fine, if he’s not I could back it to shop by warranty. Also I know, apple A12 Bionic is good to run mcoc.
    Can I get some help? I’m not the only one with this problem, I find many people like me.

    Sounds like you have more or less exactly the same problem that I experienced a long time.
    Lost confidence on kabam to either care, believe the incoming feedback or trying to fix the root cause.

    The worst is the total silence from Kabam or the predefined answer everywhere and shutting threads
  • Ronnyman889Ronnyman889 Posts: 151
    iPhone 11 XS
    Game 29.2

    Arena fight 4-6 star.
    Fight against CGR using IP , mid fight the game crashed. Started the game and got to recover the fight. When fighting the second time the game crashed again in the same place where I’ve got the defender backed into the wall.
    Restarted again and the fight was forfeited

    Isn’t it about time these things are addressed at Kabam? Fix your game instead of pleasing your end gamers with more and more feature changes.
  • hello, the game is constantly crashing in the presence of a spider pig, it is already infuriating, I can’t take it anywhere, I’ve leaked so many resources because of this, neither see the info nor increase it, and the wifi connection is constantly lost ... the iPad 2018 device with celular.
    thanks for playing and waiting for the bug fix !!!
  • Deadpoetic45Deadpoetic45 Posts: 9
    In-Game Name: deadpoetic45
    Device and Model: iPhone 11 Pro
    Device Operating System: iOS 14.4
    Cellular or WiFi: WiFi & Cellular
    Game Version Installed: 29.2.0
    Description of the Issue:
    Game crashes every 5 minutes no matter what I'm doing in game. It's gotten so bad that I can't even browse my champions to see who I want to rank up during a levelling up event without the game crashing. I maybe get 2-3 rounds in arena done before the game freezes and I have to force restart.

    Game has crashed numerous times while in AQ right as I'm about to start a fight. After logging back in my health pool has been cut in half and my opponent is still at full health. What have you done to this game? I love playing, but if this gets any worse, I'm deleting this from my devices. Fix the current bugs you have before pushing new content.
  • 5tarscream5tarscream Posts: 92
    In-Game Name: Starscream
    Device and Model: IPhone 8 Plus
    Device Operating System: iOS14.1
    Cellular or WiFi: Both
    Game Version Installed: 29.2
    Game Mode: Alliance War.
    Description of the Issue: Crashing and lag. Unable to log in for long periods of time and when finally logging in the game is slow and unresponsive and disconnects me from the game saying lost connection.
  • Ronnyman889Ronnyman889 Posts: 151
    iOS 14.4
    Game 29.2
    iPad air2

    This weekend the lag has been terrible , in any event the fights starts of ok but like 10 sec into the fight there are distinct change starting to build up. The longer the fight the lag, dropping inputs builds up. Specials are difficult but dodging is hard to anticipate when movements are glitchy.
  • rp91rp91 Posts: 55
    My device is iPhone 6s and
    game version 29.
    this lag issue is getting out of hand it’s affecting AQs and AWs getting forced closed in between fights and losing health of champion. This is really getting frustrating fix it ASAP kabam.
  • WarwulfWarwulf Posts: 20
    Massacre Groundhogs Day

    Repeated fight in event about 6 times recorded had to leave map and refight to finish map.

    AQ yesterday had an issue where I went into fight with opponent and was stuck in the loading screen was stuck there for 3 minutes until I closed app and restarted up one going back into AQ my champ had half life of when he started.



    iPhone 12 Pro Max
    Software: 14.3
    WiFi: Verizon
    Cellular data: Verizon

  • OdachiOdachi Posts: 613 ★★★
    New update, aaaaaand it still crashed.

    Not going to bother with my specs, what iPad I'm using etc because clearly no one is bothered to try and fix it.

    SIX MONTHS NOW.
  • asgardtrollasgardtroll Posts: 9
    Device and Model: iPad 5th gen
    Device Operating System: iOS 14.4
    Cellular or WiFi: wifi
    Game Version Installed: 30.0
    Game Mode: All
    Description of the Issue:
    Unbelievably disappointed that the new update hasn’t solved this issue. Still get random crashes.
  • TyzTyz Posts: 5
    Tyz said:

    Tyz said:


    Tyz said:

    Tyz said:

    Ign - Tyz
    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.0.1
    Game version 28.2.2
    Cellular and WiFi
    Crashes / suddenly closes down in all game modes/ activities. Happens several times a day (every hour or so). This has only been happening since update to V28 for me and becoming more and more frustrating.

    New update/s (IOS 14.2 and Game 29) but same old issues since updating to iOS 14.0 and Game Version 28 where game crashes every 20 to 30 mins if trying to grind out arena. I can’t get through more than 10 rounds without a force restart crash by the app. Crashes at different points in arena matches....incl but not limited to the following ( Interestingly or coincidentally, it has crashed several times doing a special attack 1/2 with Terrax)

    - Finding a matchup
    - Starting a fight
    - During specials
    - At the KO screen
    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.2
    Game version 29.2.0
    Cellular and WiFi

    Crashing / closing unexpectedly in various modes - Arena, AQ, Event (monthly, act 6/7, variant). In arena, can’t get through more than 10 series without it closing / crashing.

    This is the 4th update in a row with this issue! Prior to the October 2019 update, it never crashed...or so seldom that it felt like never. Now, I can’t get through half an hour game play without it crashing or closing unexpectedly. Please fix this so I do

    Tyz said:


    Tyz said:

    Tyz said:

    Ign - Tyz
    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.0.1
    Game version 28.2.2
    Cellular and WiFi
    Crashes / suddenly closes down in all game modes/ activities. Happens several times a day (every hour or so). This has only been happening since update to V28 for me and becoming more and more frustrating.

    New update/s (IOS 14.2 and Game 29) but same old issues since updating to iOS 14.0 and Game Version 28 where game crashes every 20 to 30 mins if trying to grind out arena. I can’t get through more than 10 rounds without a force restart crash by the app. Crashes at different points in arena matches....incl but not limited to the following ( Interestingly or coincidentally, it has crashed several times doing a special attack 1/2 with Terrax)

    - Finding a matchup
    - Starting a fight
    - During specials
    - At the KO screen
    Meant to update this earlier in December, but only getting round to it now. Game still crashing/ closing unexpectedly several times a day.

    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.2
    Game version 29.1.0 (1091048)
    Cellular and WiFi

    Crashing / closing unexpectedly in various modes - Arena, AQ, Event (monthly, act 6/7, variant). In arena, can’t get through more than 10 series without it closing / crashing.
    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.2
    Game version 29.2.0
    Cellular and WiFi

    Crashing / closing unexpectedly in various modes - Arena, AQ, Event (monthly, act 6/7, variant). In arena, can’t get through more than 10 series without it closing / crashing.

    This is the 4th update in a row with this issue! Prior to the October 2019 update, it never crashed...or so seldom that it felt like never. Now, I can’t get through half an hour game play without it crashing or closing unexpectedly. Please fix this so I don’t have to give up playing!
    Multiples devices - iPad Pro/ IPhone 6SE
    Both on Version 14.2
    Game version 30.0.0
    Cellular and WiFi

    Crashing / closing unexpectedly in various modes - Arena, AQ, Event (monthly, act 6/7, variant). In arena, can’t get through more than 10 series without it closing / crashing.

    5th update now with same problem. Within 2hrs of updating to v30 it has crashed/ closed unexpectedly three times. Twice whilst playing arena (within 25 streak series) and once whilst in event quest. Cmon, fix this issue already! Please!!!
  • ΠαππούςΠαππούς Posts: 8

    Constantly being kicked out out game after latest updates any ideas how to fix guys

    Uninstall the app and find something else ;-)
  • AJC_1870AJC_1870 Posts: 30
    AJC~18
    iPad 14.3 6th gen iPad
    Current MCoC update
    WiFi
    Arena and Quests both lag quite a bit, kicked off multiple times...most at one time was 6 in a row within 30 minutes.

    This must be the 4th time I’ve reported it now.
  • Ncole1987Ncole1987 Posts: 1
    edited February 4
    Does anyone ever get responses on lag/crashing issues? I see a multitude of posts on it, and like me, they seem to have submitted other tickets to support and it seems to be radio silence from support with no acknowledgement on the matter. Not trying to be condescending by any means, just wondering if maybe I'm missing supports response to it and I'm just ignorant to the process?
  • AllTrillAllTrill Posts: 11
    AllTrill
    iPhone 12 Pro Max
    Latest iOS and game version

    My champs are moving forward and attacking on it’s on, my champ stop blocking in the middle of the defender’s combo, and my champs will dash back on its own. If I play with another device, the game doesn’t behave this way.
  • Abd_909Abd_909 Posts: 24
    in game name:Ab 909
    ipad air
    ios 12.5.1
    WIFI
    version 30.0.0
    all types of game modes
    whenever im fighting against psycho man or if im using him,his sp1 always makes the game crash and take me to the home screen
  • lenin851381lenin851381 Posts: 2
    ID ñame : lenin851381
    iPhone 12 Pro Max
    Software 14.4
    Game latest software
    5G & 4GLTE
    Cannot log in without being on wifi , so annoying !
  • Ronnyman889Ronnyman889 Posts: 151
    iOS 14.4
    Game 30.0
    iPad Air 2

    What is wrong with game?
    Now it’s speeding and using Hyperion in AQ map 5 is now so fast that the movements almost are overlapping. Every part of the fight is annoying fast and almost unplayable.
    Other champs are fast too but not equally fast.

    Now I’ve had fast, slow, stuttering, shaking and controls missing inputs, what are next to happen? This game is weirder and weirder by the version and tweaks you are doing.

    Shouldn’t be surprised anymore but yes you still do surprise but not in a good way
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