Rank Up gem

Hi all

I'm trying to r4 Angela after her buff. I have a normal cosmic 3 to 4 gem and a generic 2017 gem. I want to use the 2017 one but it only shows the cosmic one. Is there a way to solve this without using the cosmic one?


Comments

  • _Sham__Sham_ Posts: 450 ★★★

    You gotta contact support. It’s annoying but it’s the only way unless you use the cosmic gem on someone else

    It is no guarantee it will work. I tried multiple times and never was able to get help from them. They asked me to use class one with big FU.

    Posting here to ask help from Mods got me a warning and post got deleted because I posted screenshot of support email response.
  • BlackTuranBlackTuran Posts: 509 ★★★
    _Sham_ said:

    You gotta contact support. It’s annoying but it’s the only way unless you use the cosmic gem on someone else

    It is no guarantee it will work. I tried multiple times and never was able to get help from them. They asked me to use class one with big FU.

    Posting here to ask help from Mods got me a warning and post got deleted because I posted screenshot of support email response.
    what they did to me was they told me to use the class one and that they were gonna take the generic from my account and give the class one back, which they did
  • Stoner_dnt_playStoner_dnt_play Posts: 72

    Hi all

    I'm trying to r4 Angela after her buff. I have a normal cosmic 3 to 4 gem and a generic 2017 gem. I want to use the 2017 one but it only shows the cosmic one. Is there a way to solve this without using the cosmic one?


    In this case, unless u use the cosmic one on someone else

  • _Sham__Sham_ Posts: 450 ★★★

    _Sham_ said:

    You gotta contact support. It’s annoying but it’s the only way unless you use the cosmic gem on someone else

    It is no guarantee it will work. I tried multiple times and never was able to get help from them. They asked me to use class one with big FU.

    Posting here to ask help from Mods got me a warning and post got deleted because I posted screenshot of support email response.
    what they did to me was they told me to use the class one and that they were gonna take the generic from my account and give the class one back, which they did
    Yeah I know it worked for some, it all depends on if you get a competent person. I was unlucky and got someone lazy and stubborn who didn't wanted to do any effort. It's just a RNG just like their crystals lol
  • Spurgeon14Spurgeon14 Posts: 1,318 ★★★
    It worked for me.
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