Should kabam have a phone line

Raje_08Raje_08 Posts: 6
edited March 22 in Suggestions and Requests
I feel a hotline or call center would work better for some summer issues, and would resolve some problems sooner. Am I the only one that thinks this?
Post edited by Kabam Ahab on

Comments

  • Raje_08Raje_08 Posts: 6
    True that, but be the same as reading unhelpful copy and pasted script. With out the hours of delay time between emails.
  • MikeHockMikeHock Posts: 2,181 ★★★★
    1. The lines would be ringing off the hook

    2. The people on the other end likely wouldn’t know more that you.
  • PulyamanPulyaman Posts: 1,463 ★★★★
    I don't know why, it's not an essential service where you need your problems resolved immediately. I get most issues resolved quick enough via mail.
  • Rohit_316Rohit_316 Posts: 949 ★★★
    I wouldn't pay charges to call from one country to another just to resolve a bug in a game ... no thanks .. it's better as it is rn
  • DemonzfyreDemonzfyre Posts: 12,036 ★★★★★
    Raje_08 said:

    True that, but be the same as reading unhelpful copy and pasted script. With out the hours of delay time between emails.

    You have to realize that your ticket isn't the only ticket they are working on. This game has something like 100 million players. They probably only have less than 50 people working in that center.

    Them telling you it can take 24 hours or more is putting your ticket in a queue line.
  • LordabckLordabck Posts: 164 ★★
    I would call them and ask ‘why Iceman is not
    Not immune to cold?’ 😂😂
  • Crys23Crys23 Posts: 216 ★★
    They'd get prank called non-stop
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