Cant login in the game

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Comments

  • Applejack13Applejack13 Member Posts: 7
    Can't log in. Waiting 5+ minutes and still stuck on log in screen. Samsung S20+, Android 10.
  • FabiusBRFabiusBR Member Posts: 296 ★★★
    I can log if, but the game is freezing every few fights. Circle of death. Making the game almoat unplayable and causing fights that are won to show as lost fights.
  • hmdemerahmdemera Member Posts: 78
    Samsung Note 20 Ultra

    It's been hit and miss logging in since yesterday. As of late last night 1am (EDT) haven't been able to log in. Stuck at login screen. Tried force close, clearing cache, restarting phone.
    Can log onto other account on my iPhone, but not my Android.
  • DemonzfyreDemonzfyre Member Posts: 21,807 ★★★★★
    hmdemera said:

    Samsung Note 20 Ultra

    It's been hit and miss logging in since yesterday. As of late last night 1am (EDT) haven't been able to log in. Stuck at login screen. Tried force close, clearing cache, restarting phone.
    Can log onto other account on my iPhone, but not my Android.

    Try restarting your phone. It's worked for me when it hangs.
  • StuardomzStuardomz Member Posts: 6
    I cant log in its kind of frustrating i couldnot join to aw placement and for sure i would not finish the next incursion room.
  • StuardomzStuardomz Member Posts: 6
    I still cant log in, such a meme game!!!
  • SmokeydaleSmokeydale Member Posts: 26

    Can't login... got in a couple of time yesterday after many trys and many hours... now I'm holding up my alliance once again because I can't login
  • SmokeydaleSmokeydale Member Posts: 26
    Would post 5min vid of that same screen but no opition
  • DemonzfyreDemonzfyre Member Posts: 21,807 ★★★★★
    Try restarting your phone instead of uninstalling and reinstalling.
  • designsodadesignsoda Member Posts: 118
    Problem is not fixed. Only way around the problem is to uninstall and then reinstall the game.
  • designsodadesignsoda Member Posts: 118
    Oh I have a Samsung Galaxy S10
  • designsodadesignsoda Member Posts: 118

    Try restarting your phone instead of uninstalling and reinstalling.

    Tried that first. Doesn't work.
  • Leediman39Leediman39 Member Posts: 69
    Tried uninstalling and reinstalling, works once, then when u try to log back in same issue arises. Tried turning phone off and on and again only works once before you have to do it again.
  • dcr3000dcr3000 Member Posts: 4
    I've had this issue for the past 12 hours. I restarted my phone, force stopped the app, neither worked.

    When I uninstall and reinstall it loads one time, but when I try to go back in, stuck at the load screen again.
  • KossukoseKossukose Member Posts: 61
    Cant log in
  • pseudosanepseudosane Member, Guardian Posts: 3,947 Guardian

    Try restarting your phone instead of uninstalling and reinstalling.

    restarting the phone everytime to login is so frustrating. sometimes takes multiple restarts.
  • Cowboy450Cowboy450 Member Posts: 7
    Mine is doing the same galaxy 21s ultra. Will not log in
  • DemonzfyreDemonzfyre Member Posts: 21,807 ★★★★★

    Try restarting your phone instead of uninstalling and reinstalling.

    restarting the phone everytime to login is so frustrating. sometimes takes multiple restarts.
    I know. I have to restart mine almost every time. I'll try to login and then I'll restart.
  • LordValekLordValek Member Posts: 18
    I can confirm that I'm having the same issue.
  • DemonzfyreDemonzfyre Member Posts: 21,807 ★★★★★

    Try restarting your phone instead of uninstalling and reinstalling.

    I mentioned I restarted my phone repeatedly and the only thing that works is reinstalling the game. Please stop defending kabam and hold them accountable for their mistakes. Maybe it isn't affecting you as much as others but this is well beyond an emergency maintenance issue but yet still has not been addressed.
    How is what I said defending them? I'm only just suggesting what has worked for me until they can get it fixed. I have to restart my phone almost every time i've had to log in. It's effecting me as much as most people-
    https://youtu.be/jTO13P6J7JU
  • mostlyharmlessnmostlyharmlessn Member Posts: 1,387 ★★★★
    We are all actually logging in and everything is fine, but the frame rate adjustment has introduced a visual glitch that makes you think you are not logged in. Everything is working as intended....
  • CarlSpackler_Jr1CarlSpackler_Jr1 Member Posts: 42
    edited April 2021
    Same issue being stuck on the login screen. Uninstalled the game and reinstalled. Was able to login once with continue game. Now it's back to just the login screen. Luckily we finished AW last night and AQ early this morning. I really don't want to have to do this every time I want to login. Samsung Galaxy S10+
  • Cowboy450Cowboy450 Member Posts: 7
    Game will still not load. Unless I reinstall the game.
  • jscott96jscott96 Member Posts: 6
    Can't get in anymore either.
  • Done2023Done2023 Member Posts: 5
    Restarting phone doesn't work for me, I have to reinstall the game everytime to get on. S20 ultra.
  • Saint33Saint33 Member Posts: 2


    After the update i cant login in the game who has the same issue aswell?

    I had the same issue starting last night at around 10:30 Eastern Time. Didn't work for me until just now, and only after I read through some of the comments here and restarted my phone. I use a Samsung Galaxy S10+.

    This needs fixing ASAP Kabam! I lost a lot of energy in our AW!!
  • designsodadesignsoda Member Posts: 118
    Kabam Boo said:

    This issue has been resolved. Please close and reopen the app!

    Narrator: it was not resolved

    Clearly an issue for many Samsung users still. Have had to install and uninstall 3 times the past 20 hours.
  • FreakydFreakyd Member Posts: 206
    Still can't log in. Managed once when I restarted but that didn't work again, then turning phone off and on worked once but that's it. Can't get on at all now, it's been hours
  • pseudosanepseudosane Member, Guardian Posts: 3,947 Guardian
    my Oneplus 5t Phone has no issues getting on.
    My onePlus 8t cannot login anymore without uninstalling and reinstalling, which takes up 1gb download.... EVERYTIME. This is getting ridiculous.
    And i run different accounts on both phones and do not want to get dinged by using my old phone for both accounts atm.
  • DemonzfyreDemonzfyre Member Posts: 21,807 ★★★★★

    Does posting here count as submitting a ticket?

    It does not. The MODS have the ability to contact the dev teams. Submitting a ticket is a different process but could end up with the same result.
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