Help: MISSING Rewards from Marvel Insider

MAERvelGODMAERvelGOD Member Posts: 322 ★★★
edited April 2021 in Bugs and Known Issues
I redeemed the 30K reward for 2* Mangog that was to be delivered by yesterday (4/23) but I didn't get anything

Has this happened to anyone else?? It's never happened to me until now and I've redeemed several rewards from Insider over the past couple years

What's the best way to go about this ie who exactly to contact, to get this resolved
Post edited by Kabam Valiant on

Comments

  • MAERvelGODMAERvelGOD Member Posts: 322 ★★★
    If anyone has experienced this and knows how best to get this resolved ASAP, please share... THANK YOU!!!
  • MAERvelGODMAERvelGOD Member Posts: 322 ★★★
    I am going to change my account name but I was waiting for this reward 1st so now I'm in limbo on the name change until I can get the rewards 🤯🤯🤯😔😔😔
  • Sundance_2099Sundance_2099 Member Posts: 3,492 ★★★★★
    best bet is contact Insider support. I got my Asgardian crystal bundle, so...
  • MAERvelGODMAERvelGOD Member Posts: 322 ★★★
    Sundance_2099 said:

    best bet is contact Insider support. I got my Asgardian crystal bundle, so...

    I didn't see Customer Support or Customer Service on there but I'll look again, thx
  • Uncle_Fatty_247Uncle_Fatty_247 Member Posts: 355 ★★
    I got the Asgardian one, but didn’t get the 2* Mangog bundle yet.

    Give it a few days, probably just a overall system distribution issue.
  • CrcrcrcCrcrcrc Member Posts: 7,966 ★★★★★
    Same thing happened to me, I opened a ticket. Waiting for a response...
  • Leslie316Leslie316 Member Posts: 27 ★
    Same here
  • Kabam ValiantKabam Valiant Moderator Posts: 227
    Please take the time to fill out the below template to make sure we have all the information needed to investigate

    Device and Version: (Example, iPhone 7) Be sure to include the make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General, and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings, and “About Device.”

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  • johnlaw3742johnlaw3742 Member Posts: 207 ★★
    I got the 2* Mangog but I'm missing the Asgardian Questing Bundle. This has happened to me in the past before. Email onlinesupport@marvel.com They are usually pretty good about getting any issue resolved.
  • GroundedWisdomGroundedWisdom Member Posts: 36,633 ★★★★★
    MAERvelGOD said:

    I redeemed the 30K reward for 2* Mangog that was to be delivered by yesterday (4/23) but I didn't get anything

    Has this happened to anyone else?? It's never happened to me until now and I've redeemed several rewards from Insider over the past couple years

    What's the best way to go about this ie who exactly to contact, to get this resolved

    You need to contact Marvel Insider. There's a link to Support on their website. They handle their own promotions.
  • MAERvelGODMAERvelGOD Member Posts: 322 ★★★
    UPDATE:

    FINALLY got the bundle I redeemed after much back and forth with Insider Support
This discussion has been closed.