**Known AQ Bug**
We are aware that some alliances encountered a bug during this last AQ that would not allow them to start maps on certain days. We know this has impacted your rewards.
We have been looking into the cause of the problem and once we have resolved it we will explore how to make things right for the impacted alliances. We will provide any additional communication in

this thread.

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AQ honor rewards/rank milestone issue

24

Comments

  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★
    kenadroid said:

    Any updates? I feel like kabam will just ignore this if we don't push them.

    @kenadroid they've acknowledged it as an issue. They won't ignore it. They need to figure out who and how much people were effected. Plus it's going into a weekend as well. They'll make it right like they always do.
  • Hi;

    We are completed to A7 all day with Maximum Honor Points. But 5th. Honor point is uncounted. 14.850 honor point is lost. Please, correct this problem.

  • Ben93Ben93 Posts: 71
    kenadroid said:

    Any updates? I feel like kabam will just ignore this if we don't push them.

    Do you really think that Kabam never sleeps ? You sent your message at 3:00 am, of course you won't get an answer...
  • GildenlowGildenlow Posts: 687 ★★★
    They'll get it done when they get it done.

    I don't think this kind of correction is as easy as we think.
  • MB8888MB8888 Posts: 11

    You can feel free go ahead and claim any rewards you've already been sent. The team's still working on getting this issue sorted out and getting everyone the rest of the rewards they should've received. This may take a bit of time, so we thank everyone for their patience as we work to get this resolved. As soon as we have concrete information to share on a more definitive timeline, we'll make sure to give everyone an update.

    @Kabam Zibiit if we impacted by this do we need to stay in the same alliance? If so do you have any info if this will be sorted by Monday when AQ starts again?
  • GeneralBlaggerGeneralBlagger Posts: 19

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
  • MB8888MB8888 Posts: 11

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
    The problem is for anyone switching alliances between AQ is waiting on this to be cleared up and next round starts tomorrow.
  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★
    MB8888 said:

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
    The problem is for anyone switching alliances between AQ is waiting on this to be cleared up and next round starts tomorrow.
    Well as Zibiit said, you shouldn't switch. It's likely to not be fixed until after the next cycle.
  • MB8888MB8888 Posts: 11

    MB8888 said:

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
    The problem is for anyone switching alliances between AQ is waiting on this to be cleared up and next round starts tomorrow.
    Well as Zibiit said, you shouldn't switch. It's likely to not be fixed until after the next cycle.
    I understand that but normally when people switch they give their alliance notice and that alliance has a replacement coming in and there is a new ally holding a spot. Once you have started the process it’s hard to just say I’m not leaving...
  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★
    MB8888 said:

    MB8888 said:

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
    The problem is for anyone switching alliances between AQ is waiting on this to be cleared up and next round starts tomorrow.
    Well as Zibiit said, you shouldn't switch. It's likely to not be fixed until after the next cycle.
    I understand that but normally when people switch they give their alliance notice and that alliance has a replacement coming in and there is a new ally holding a spot. Once you have started the process it’s hard to just say I’m not leaving...
    You'll probably have to stay for the next cycle or risk losing the rewards. I doubt anything will happen by Monday. Zibiit posted the message yesterday. Today is Sunday. It's frustrating but not much they can do about it at the moment. I'm sure they need to comb through the data and see how many alliances were affected and how. That takes time. Also they need to figure out the issue as well.
  • TheTalentsTheTalents Posts: 2,230 ★★★★★
    If you need to leave alliances just go. I wouldn't stay for 10% t5cc and a few glory.
  • kenadroidkenadroid Posts: 417 ★★★

    MB8888 said:

    MB8888 said:

    Hey there everyone, the team is still looking into this issue, and working hard on getting it resolved. We're also working on getting everyone their missed rewards and so, if you were affected, we would recommend not leaving your Alliance until after those rewards have been distributed and claimed. Due to the nature of this issue, we don't currently have a definitive timeline for when it will be resolved and when rewards will be sent out, but we thank you for your patience and will update everyone as soon as new information is available to be shared.

    Kabam Zibiit, any further updates yet, or an ETA for resolution?
    Do you not know what "we don't have a definitive timeline" or "will update everyone as soon as new information is available" means? Zibiit just posted this yesterday. It's Sunday. Don't expect anything till the work week starts back up.
    The problem is for anyone switching alliances between AQ is waiting on this to be cleared up and next round starts tomorrow.
    Well as Zibiit said, you shouldn't switch. It's likely to not be fixed until after the next cycle.
    I understand that but normally when people switch they give their alliance notice and that alliance has a replacement coming in and there is a new ally holding a spot. Once you have started the process it’s hard to just say I’m not leaving...
    You'll probably have to stay for the next cycle or risk losing the rewards. I doubt anything will happen by Monday. Zibiit posted the message yesterday. Today is Sunday. It's frustrating but not much they can do about it at the moment. I'm sure they need to comb through the data and see how many alliances were affected and how. That takes time. Also they need to figure out the issue as well.
    The weird thing is why other alliances aren't affected. :neutral:
  • Corby11Corby11 Posts: 155
    Did this issue only effect an handful of Alliances then? Seems odd there have not been more questions about it. We were affected and as well as missing honour rewards fell outside our expected rank rewards bracket.

    It’s a bit worrying as to will we face the same issue in this weeks AQ as well. Hopefully they get it resolved before this weeks AQ comes to an end.
  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★
    Could be that sone didn't pay attention. Could be some don't use the forums. Could that some saw this post and didn't say anything. Could be it was just a handful of alliances. Not sure we'll ever know.
  • kenadroid said:


    The weird thing is why other alliances aren't affected.

    2 issues. 1st, are you sure ?
    People may ask “did you get rewards”, answer “yes”, not knowing what the question really was.

    Or otherwise, not every alliance would have actually been bumped up to a higher level of Rank Reward, Peak Milestone, etc, by that missing day-5 Honor/Bonus points. So obviously not every alliances was affected.
    So in that case, they may be saying “nope, we weren’t affected”, and then people seeing that wonder why they got their full amount and others didn’t.
  • DeTerminatorDeTerminator Posts: 27
    Any update on this?
  • TheTalentsTheTalents Posts: 2,230 ★★★★★
    Can we get an update on this? If you need help on what was missing from our rewards specifically we can detail it.
  • crysstcrysst Posts: 9
    already past 3-4 days, when we will receive the honor reward / 10% t5cc ?
    We play AQ for that 10% t5cc
  • The team is still looking into this issue and working on getting it resolved and rewards sent out as quickly as possible. Once we have a definitive timeline we can give everyone for when this will happen, we'll let everyone know here.
  • GildenlowGildenlow Posts: 687 ★★★
    Let's be patient, it sucks but this kind of things happen. Just et them do their job
  • TheTalentsTheTalents Posts: 2,230 ★★★★★
    An update certainly helps. That's all we were asking for.
  • jahorinjahorin Posts: 2
    Even if it’s just the team is looking into can we get some updates for the missing t5c shards. And also so we don’t miss on it this week again
  • XtremeMachineXtremeMachine Posts: 31
    Might as well be working on a compensation package that includes the AQ missed rewards jumbled in.
  • DeTerminatorDeTerminator Posts: 27
    That’s a good point that will alliances who were affected by this bug last AQ cycle, will they face this again?
  • DalBotDalBot Posts: 1,459 ★★★★★
    Doesn't seem like this is much of a priority even though some of us effected really count on the T5CC and extra Glory that we didn't get. Don't know why this is being neglected
  • DemonzfyreDemonzfyre Posts: 15,928 ★★★★★
    DalBot said:

    Doesn't seem like this is much of a priority even though some of us effected really count on the T5CC and extra Glory that we didn't get. Don't know why this is being neglected

    Well hi there stranger.

    It's a priority for them. They have to-
    Make sure it doesn't happen again and find the issue.
    They have to sort through all of the alliances that participated in the last AQ cycle and see who was effected.
    They have to figure out the difference in rewards that were owed.

    It's been 5 days. 2 of those days were the weekend. Give them more time. I'm sure you can do it faster but you don't work for them.
  • kenadroidkenadroid Posts: 417 ★★★
    Can we be safe to assume this won't happen the second time around? Like after this aq cycle.
  • DeTerminatorDeTerminator Posts: 27
    Let’s not get into an argument with each other on this as we’re all (including Kabam) looking for the same thing - a resolution to the problem and rewards to be sent out.

    I think a little transparency on the priority of this issue relative to other issues their team is working on, setting expectations with us on an approximate timeline for resolution and timely communication (updates every other day or so) goes a long way.

    Few open questions:
    - Will/Can this affect alliances again this AQ series?
    - Is the approximate timeline of a fix a few days, a few weeks, or even longer?
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