I redeemed my points for a Mangog starter bundle and never received it

I have the confirmation email and pics of everything and support is telling me they can’t validate it.
What do I do? I showed them the confirmation email and a screen shot of the post redemption window.
Thanks

Comments

unknown

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Crcrcrc

Yeah, same. Idk what happened

unknown

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GroundedWisdom

If this is in relation to Marvel Insider, they're the ones that handle their own promotions. You will have to contact them.

TheHoodedDormammu

same here

Wu_Bangerz23

Same....I had to email them....screenshot my summoner name etc. They sent it to me two days ago after all that.....onlinesupport@marvel.com I believe is the email

Wu_Bangerz23

Anyone contact support on this with success?

Marvel insider support, yes

ccrider474

Same....I had to email them....screenshot my summoner name etc. They sent it to me two days ago after all that.....onlinesupport@marvel.com I believe is the email

Thanks for this. I didn't get mine either. Just emailed them now.

JadenBlue

Thanks for the email address
I never received it as well.
Now that I check. It sure if I got the asgardian bundle either

unknown

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