Miike, your company lives off of their customers. Don't you think it makes sense then to prioritize customers over working during weekend?
Sorry guys, but this is just one point out of many. This isn't about "inconveniencing the team" or not wanting to work on Saturday. A major fix was just made, and has been tested, but to ensure that it is working, we need to start Alliance Quests, and need to ensure that the fix is working as soon as we can. If for some reason this doesn't work, and we have to delay it further, we will, but if we wait until tomorrow and then it doesn't work, this will delay it even further, and then it becomes more of an issue where the entire team is not as available as they are right now.
You guys know that any time a problem arises over the weekend, the team will work all hours of the day to get it fixed. We've worked through nights, weekends, holidays, and are always as responsive as possible, but that's because we can get things fixed and live as soon as we can, and then iterate on that if we have to.
We know that this isn't a perfect situation, and the best case would have been not having this occur at all, but unfortunately, it did, and now we're working on getting this fixed and AQ live as soon as we can.
We don't want you to get AQ live as soon as you can. We are telling you we would rather not have AQ than start it when you plan to start it. That's how much of an impact it is making.
So the only way you can tell if it will work is to start it? So we might spend hours starting aq again and then have it called off? Again?
It shouldn't happen, and we don't think there will be any problems. We've tested it and don't foresee any problems coming, but we have to be 100% sure.
Miike, your company lives off of their customers. Don't you think it makes sense then to prioritize customers over working during weekend?
Sorry guys, but this is just one point out of many. This isn't about "inconveniencing the team" or not wanting to work on Saturday. A major fix was just made, and has been tested, but to ensure that it is working, we need to start Alliance Quests, and need to ensure that the fix is working as soon as we can. If for some reason this doesn't work, and we have to delay it further, we will, but if we wait until tomorrow and then it doesn't work, this will delay it even further, and then it becomes more of an issue where the entire team is not as available as they are right now.
You guys know that any time a problem arises over the weekend, the team will work all hours of the day to get it fixed. We've worked through nights, weekends, holidays, and are always as responsive as possible, but that's because we can get things fixed and live as soon as we can, and then iterate on that if we have to.
We know that this isn't a perfect situation, and the best case would have been not having this occur at all, but unfortunately, it did, and now we're working on getting this fixed and AQ live as soon as we can.
I, and I'm sure many others, appreciate the team working over the clock to fix the bugs. But, why is today's AQ an exemption? Do you think this problem is not serious enough in order to work weekends? I want to understand, but I can't. This game needs 24/7 support and yet you are telling us it can't have that in this particular case, despite reminding us on how many times the team worked holidays and weekends in the past.
Miike, your company lives off of their customers. Don't you think it makes sense then to prioritize customers over working during weekend?
Sorry guys, but this is just one point out of many. This isn't about "inconveniencing the team" or not wanting to work on Saturday. A major fix was just made, and has been tested, but to ensure that it is working, we need to start Alliance Quests, and need to ensure that the fix is working as soon as we can. If for some reason this doesn't work, and we have to delay it further, we will, but if we wait until tomorrow and then it doesn't work, this will delay it even further, and then it becomes more of an issue where the entire team is not as available as they are right now.
You guys know that any time a problem arises over the weekend, the team will work all hours of the day to get it fixed. We've worked through nights, weekends, holidays, and are always as responsive as possible, but that's because we can get things fixed and live as soon as we can, and then iterate on that if we have to.
We know that this isn't a perfect situation, and the best case would have been not having this occur at all, but unfortunately, it did, and now we're working on getting this fixed and AQ live as soon as we can.
We don't want you to get AQ live as soon as you can. We are telling you we would rather not have AQ than start it when you plan to start it. That's how much of an impact it is making.
This quote encapsulates what we are trying to say Mike! Please relay this to the team and make things right!
Its giving a bigger fu to the players by not starting something in an international game when it was supposed to start just a day late and instead starting it when it's clearly not good for anyone out of US. My alliance is 25 Euro peiple (including me) and it's 1 am here. I mean come on.
So u guys gonna screw international base right no 30 min timers so 3 am before I get go asleep before can clear this node in AQ u guys are a joke I swear
Why didn't you give us 30 min timers for your game crashing? If you want us to hurry and test it for you... wouldn't that help speed up the testing!?!? Idiots
that is so unfair.... 13 member of my alliance are asian timezone... it is 5am for them... how cud they will be avle to finished aq with this one hour timer.... this us totally unfair...
u screw asian timezone members.... very unfair
Our alliance just decided we would start AQ on Saturday evening and play only four days, dropping day 1 essentialy. We can't force our players to either wake up in middle of the night to spend energy, or to be online basically the whole day for five days straight.
This throws everything off. Miike, you guys should make it 30 min timers cause we have guys in time zones from all over and this changes the paths that everyone might take. Please change AQ to 30 min timers all week.
@Kabam Miike This has pretty much messed up our entire alliances' weekend schedule... Just like you guys, we also try and balance this highly competitive event across our own lives and schedules... Our alliance itself is built around the work and availability of folks on the regular AQ time
We didn't lost just 4 hours, lots of player slept, so can't continue without them because different time zones. How could we finish map 6 in 12 hours???
Unbelievable. They pretend they won't do 30 minute timers because it's detrimental to international players, which is a lot of garbage, and now they screw international alliances with 1 hour timers after their failed AQ.
We had to start with map 5 because 80% guys are unavailable now. And on top of this normal timer!!! What are Kabam guys have in their mind?
How difficult it was to fix AQ and start it a day later?
Comments
Back when things didnt need to be tested to see if they were working because the game wasnt suicidal...yeah miss those times.
We don't want you to get AQ live as soon as you can. We are telling you we would rather not have AQ than start it when you plan to start it. That's how much of an impact it is making.
That's a twist of my words. We said that it has been tested, but we need to ensure that it works the same way when it is released into the wild.
It shouldn't happen, and we don't think there will be any problems. We've tested it and don't foresee any problems coming, but we have to be 100% sure.
I, and I'm sure many others, appreciate the team working over the clock to fix the bugs. But, why is today's AQ an exemption? Do you think this problem is not serious enough in order to work weekends? I want to understand, but I can't. This game needs 24/7 support and yet you are telling us it can't have that in this particular case, despite reminding us on how many times the team worked holidays and weekends in the past.
This quote encapsulates what we are trying to say Mike! Please relay this to the team and make things right!
Is this a joke kabam?
u screw asian timezone members.... very unfair
very disappointing decision from kabam
Is it shorten or still the normal duration (not refering to energy timer)?
Europeans now have to stay up till Midnight to 2am to make their moves to have any chance of finishing Map 6 on time.
Seriously yet another mis step from you guys.
why not just delay AQ 24 hours and start it tomorrow instead of rushing it out and this ridiculous hour
How difficult it was to fix AQ and start it a day later?