**Mastery Loadouts**
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Fix your crashing issues

NinjahippieNinjahippie Posts: 265 ★
in Bugs and Known Issues
That's it all I have to say. I'm sick and tired of losing out on potions and revives because your game wants to crash or take 10+ minutes to load a fight. Next thing you know my champ is at half health without even going into the fight. Oh wait this is kabam I'm talking to they dont care about us. Carry on

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    BraderSawBraderSaw Posts: 76 ★
    Same then I'm fight with boss final but suddenly crashed over 20 minutes
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    mygomygo Posts: 6 ★
    totally with you.....it really sucks
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    Destr0yerDestr0yer Posts: 47 ★
    The game engine was working last Summer. Whatever update was pushed on us in August 2020 messed up a lot of things and, to my knowledge, nobody has claimed responsibility. This reflects very poorly on Kabam senior guys. We need an acknowledgment of what took place, what had been shown to be affected, and a timeline and a roadmap of how things are planned to be fixed. Without this, hiding behind please submit your complaint in the dedicated thread severely damages Kabam reputation and alienates player base. We don't need tier one customer support reps deflecting growing player frustration, we need senior Kabam guys stepping in and do some explanation asap.
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    Destr0yerDestr0yer Posts: 47 ★
    The game engine was working last Summer. Whatever update was pushed on us in August 2020 messed up a lot of things and, to my knowledge, nobody has claimed responsibility. This reflects very poorly on Kabam senior guys. We need an acknowledgment of what took place, what had been shown to be affected, and a timeline and a roadmap of how things are planned to be fixed. Without this, hiding behind please submit your complaint in the dedicated thread severely damages Kabam reputation and alienates player base. We don't need tier one customer support reps deflecting growing player frustration, we need senior Kabam guys stepping in and do some explanation asap.
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    Kabam ValkyrieKabam Valkyrie Posts: 698
    Hi there!

    Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

    Please include as much information from this template as possible with your report.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

    Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.
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