Compensation Resolution

First off, let me start by saying that I understand that my following suggestion may be glossed over immediately due to the stigma it places on this game. That being said, I am sure there could be a "fun" resolution to this stigma and I shall offer one at the bottom of this post.

I have played this game for many years, one constant is that (and I don't mean this in a bad way) invariably, MCOC has an issue. This could be from bad code, a new game engine update or maybe even a poorly thought out game mechanic. When this happens, much like the past couple of months, Kabam is nice enough to compensate the players.

Kabam compensation is a problem. There is no one size fits all due to the nature of this game. What may seem to be phenomenal compensation to a new player maybe just "meh" to your sweaty try hards, conversely, a great compensation for a Throne Breaker may be too much compensation for the average noob. Anecdotally, I myself find that although the extra Glory was nice, I often found myself leaving my compensation unopened due to either too much Glory (nearing the 15000 cap) or overflow of AQ revives and heals. I know I wasn't the only one and what was to be a great compensation is less so if I lose those items due to lack of room.

Here comes the solution. Create a permanent compensation store with a new currency strictly for that store. Furthermore, do not put restrictions on items, just make their cost commensurate with the other items. When it comes to compensation, players get this new currency based on two factors, 1) The severity of the in game issue and 2) The level of progression of the player.

With this model, you fix the following issues:

Kabam trying to create and dispense compensation takes several man hours / days. At least according to your latest compensation package.
Players have the ability to select what is important to them based on their progression as well as the content they enjoy
Creates a new avenue for increased progression (More on that below)

Finally, to flesh out the whole picture, an example would be something like this. There is a slight issue causing minor grief. Players will get 1000 compensation currency x level of completion. These are arbitrary numbers and can be modified. For example:

Below Uncollected = 1000
Uncollected = 2000
Cavalier = 3000
Throne Breaker = 4000

Items in the store could be anything from upgrade materials, iso, gold, AQ / AW / Normal Revives and Heal potions, Shards of all flavors, all the way up to 6 star nexus crystals. DO NOT put a restriction on who gets what. There are some poor players who love this game but struggle to get Cavalier. If they want to bank their 2000 compensation currency until they hit 100,000 for a 6 star Nexus who is that really hurting? It also gives them something to strive for, also, since compensation currency is only doled out when Kabam has a "whoopsie", there's no consistent way to get this currency.

Finally, yes, I know that having a "compensation" store may look bad, like people would say "This game is so bad they had to implement a compensation store?". So don't call it a compensation store, I don't know, maybe call it Dead Pools store of "Needful Things" or something kitschy. You get the idea.

What's the community's thoughts on the matter?

Comments

SandeepS

Love the idea. For each day the game goes down we get between 10 and 40 scaling as the original post so 100 days would be 4000 points. If we did it on a day by day basis it would encourage kabam to fix quicker. Bit like service credits.

Intensity108

@Kabam Miike

I would happily get no new champions for the next month if y'all would get this into the game. it's the most important thing to the game at this point.

Demonzfyre

Yes, just what we need. More reason for people to come here and ask for their compensation credits because "they disconnected" or their "parry didn't work" or whatever little thing they think they need comp for.

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Demonzfyre

All we are doing here is shifting the focus of the item being asked for. Right now people are coming here to ask for regular compensation. How is this any different? This solves several issues that exist. However your argument is just saying people will complain about A now instead of B. Yes, yes they will but your comment does not add value to this post.
Yes, just what we need. More reason for people to come here and ask for their compensation credits because "they disconnected" or their "parry didn't work" or whatever little thing they think they need comp for.

So what and when would people be compensated? Who decides it? How is it decided when it should be issued?

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Demonzfyre

All we are doing here is shifting the focus of the item being asked for. Right now people are coming here to ask for regular compensation. How is this any different? This solves several issues that exist. However your argument is just saying people will complain about A now instead of B. Yes, yes they will but your comment does not add value to this post.
Yes, just what we need. More reason for people to come here and ask for their compensation credits because "they disconnected" or their "parry didn't work" or whatever little thing they think they need comp for.

So what and when would people be compensated? Who decides it? How is it decided when it should be issued?
Sorry, perhaps I wasn’t as clear as I would have liked to have been. The idea is to replace Kabam’s current method of compensation. For example, we have been getting compensation for the last couple of months based on Kabam’s discretion. It would still be based on Kabam’s discretion just now they could more easily push out a compensation that would benefit everyone more equitably than their current implementation. I really don’t know how to better articulate it than that.

Yes but a currency system encourages the begger complex even more. You're going to create an environment where everyone expects this new currency for every small issue that comes up.

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Demonzfyre

All we are doing here is shifting the focus of the item being asked for. Right now people are coming here to ask for regular compensation. How is this any different? This solves several issues that exist. However your argument is just saying people will complain about A now instead of B. Yes, yes they will but your comment does not add value to this post.
Yes, just what we need. More reason for people to come here and ask for their compensation credits because "they disconnected" or their "parry didn't work" or whatever little thing they think they need comp for.

So what and when would people be compensated? Who decides it? How is it decided when it should be issued?
Sorry, perhaps I wasn’t as clear as I would have liked to have been. The idea is to replace Kabam’s current method of compensation. For example, we have been getting compensation for the last couple of months based on Kabam’s discretion. It would still be based on Kabam’s discretion just now they could more easily push out a compensation that would benefit everyone more equitably than their current implementation. I really don’t know how to better articulate it than that.
Yes but a currency system encourages the begger complex even more. You're going to create an environment where everyone expects this new currency for every small issue that comes up.
And how is that any different from now?

Because with currency they'll say it's much easier to issue and they can give it faster.

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Ercarret

All we are doing here is shifting the focus of the item being asked for. Right now people are coming here to ask for regular compensation. How is this any different? This solves several issues that exist. However your argument is just saying people will complain about A now instead of B. Yes, yes they will but your comment does not add value to this post.
Yes, just what we need. More reason for people to come here and ask for their compensation credits because "they disconnected" or their "parry didn't work" or whatever little thing they think they need comp for.

So what and when would people be compensated? Who decides it? How is it decided when it should be issued?
Sorry, perhaps I wasn’t as clear as I would have liked to have been. The idea is to replace Kabam’s current method of compensation. For example, we have been getting compensation for the last couple of months based on Kabam’s discretion. It would still be based on Kabam’s discretion just now they could more easily push out a compensation that would benefit everyone more equitably than their current implementation. I really don’t know how to better articulate it than that.
Yes but a currency system encourages the begger complex even more. You're going to create an environment where everyone expects this new currency for every small issue that comes up.
And how is that any different from now?
Because with currency they'll say it's much easier to issue and they can give it faster.

While I can see that being an issue, I also think that a massive problem with this two-month bug fiesta is that you've got a lot of players from various tiers of progression who've completed various pieces of content (or, conversely, not completed it either due to the bugs or to being told to not do hard content).

All of this means that it'll be more or less impossible to give everyone back what they've missed out on. A single package for every Thronebreaker (or Cav, or UC, or whatever tier) player has no chance of hitting the mark, simply because there is a ton of variation within that group of people regarding what they've missed out on.

If you gave people currency to be used in a store, that could potentially solve that situation and I value that a lot more highly than I fear it causing an issue of people constantly begging for compensation. There will be people like that, but there are always people like that. I don't see that as a reason to shoot down the idea.

Solid suggestion, OP!

GroundedWisdom

No game PLANS on having errors, and even if it's a common thing, they're not planning ahead for it. Compensation is a case-by-case basis. Having a Store for it is just bad form.

Shadowstrike

While the intention is Noble, I'm not a fan of it just because having a dedicated store and currency so, you're basically saying that you don't care if the game ever gets fixed as long as you're getting free stuff in turn and I don't want that. I want the game to be working as intended and I want things to be at the point where we don't have people demanding compensation every week and then complaining that whatever compensation they're given is not up to their standards.

It's like going to a restaurant and then giving the customers at the table each a bucket at the table because two-thirds of the people there will get sick with food poisoning. You can't run a business like that because if your Optics are to have a dedicated standby for when it inevitably goes bad, that's just not good business

Ercarret

I have an idea to expand on OP's suggestion.

What about an, essentially, Summoner Appreciation Store?

Not just for major whoopsies, but with a currency you can earn for reaching various milestones in the game and completing/exploring content. You could create a situation where you basically have a Glory-like currency for solo content that can be spent even in non-emergencies but which can also be given as compensation if such an emergency arises. I think everyone has been happy with how AQ compensation has been handled since Kabam continuously sent out packages of currency to be used in the dedicated store, where most of the actual AQ rewards are acquired anyway.

If you had such a system for solo content as well, you could easily send out an amount equivalent to whatever was lost due to a buggy EQ or that month's side quest, just like they could quickly do so for AQ. If the solo content store is then tier after progression, just like the glory store, then the same currency rewards would still result in tiered compensation without a bunch of extra fuss in determining it.

And as I said, it wouldn't have to be exclusively used to compensate for messes. You could award currency for it whenever you complete and/or fully explore an act in the game, when you 100% the EQ, as Christmas gifts, or during the yearly X Year anniversary. There is no need to do away with other rewards (or compensations) for these occasions, but I think Glory has shown how valuable an in-game currency that people can spend freely within the game on whatever they need can be extremely useful in a lot of different situations.

Just a thought.

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