Grandmaster bug compensation

🤦‍♂️

Comments

Thank you all for the feedback, and I'm sorry that this Comp package isn't what you were expecting.

Context: The Comp Package went out to all players that started the quest before the Bug was fixed, and is based on the difference between resources we saw Players using before and after the bug was fixed. I see a lot of players saying that they used a bunch of revives, but players that played the fights after the Bug was fixed (roughly 6 hours after launch) also still used a lot of resources. The difference on average was what we based the package on.

This is NOT compensation for the ongoing control issues we've been experiencing.

I've also let the team know about the feedback here. Obviously, there are lots going on right now, and we're looking at many things, but I can make the sentiment known. No Promises that will go anywhere though.
I started this quest almost immediately after it went live. After reaching the Grandmaster painlessly enough (maybe 3 revives), I was absolutely decimated by the bugged Grandmaster. I blew through my whole stash of potions (10) and units (almost 900) and still had to spend a little to get him down simply because I was in too deep.

THIS is the response we get? Total gaslighting. Some vague answer about the difference in resources between players that experienced the bug and those that didn’t. Some manufactured “average” that really has nothing to do with what those of us who did the fight bugged went through. Honestly, would it kill them to be fair just once?
Y'all need to stop being outraged about numbers and data
That’s kind of my point. What data? If I could see the data that says that the average difference in revives used between those that fought the bugged Grandmaster and those who fought him after the fix was only 3 revives then I’d begrudgingly drop it. I did that fight bugged. It was stupidly hard and had I known it wasn’t working intended I would’ve cut my losses.

I’ve done a couple of paths since and the difference in the revives I used from the first fight to my last is waaaay more than 3. I know that’s anecdotal evidence but I trust that more than Kabam’s “data”.

Here's the thing. There are good people and bad people in this game. People, including good players, spent a lot before. After the bug was over, bad people were still playing and spending many revives. The good players probably used far less. You just have to take his word.

The average means bad players are probably getting undue compensation and the good players aren't getting quite enough. It sucks but we just have to hope for a mountain of compensation after this ridiculous parry/dex issue is over.

Hordydordy

They shoot us in the foot with bugs, then a week later they proudly distribute bandaids for our bullet wounds...

unknown

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ubiquitousWind

This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.

Here’s a realistic view of that from someone who did the bugged path/fight and got to the GM in the first hour of the content’s release.

I solod Symbiote Supreme and then beat Ghost on about 2-3 revives.

I proceeded to use 25~ revives (maybe even 30, I stopped counting) on the GM and was forced to quit the quest because of the mentioned issue.

I did the same path four days later. I beat Symbiote Supreme with one revive and then solod Ghost. After which, I used about 9-10 revives to beat the GM.

This is not the difference of three revives. Those extra 15-20 revives could have gone toward another path or two. I’d have four or five paths done now rather than three.

GroundedWisdom

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Yes I understand that I was just pointing out the fact that they were there as well however, I have done the grandmaster plenty of times. I've done the competence path before. I've used nearly 600-800 units more than I normally would have. a 3 revive package that literally everyone that looked at the quest got as a "compensation" is a plain insult

He just explained that it was an average. Some used more, some used less. It's not always feasible to give more because you're overcompensating when there are several compensations taking place right now.

CrimsonBadger

This deal is better than the compensation package, and cheaper in units than what I unnecessarily used on a bugged grandmaster 🙄

Still not what I was expecting tho

Yodabolt21

Thank you all for the feedback, and I'm sorry that this Comp package isn't what you were expecting.

Context: The Comp Package went out to all players that started the quest before the Bug was fixed, and is based on the difference between resources we saw Players using before and after the bug was fixed. I see a lot of players saying that they used a bunch of revives, but players that played the fights after the Bug was fixed (roughly 6 hours after launch) also still used a lot of resources. The difference on average was what we based the package on.

Two members in my alliance never even entered into the SOP finale and got the package. My alt account has NEVER entered this quest, yet I also got the package. So if this “data” is what you were pulling from, the accurate cannot actually be.

Side note - on my main account I beat the Act 6 GM in 7 revives with a r5 champ. This one took 20 with a r3 champ and boosts.

CrimsonBadger

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Yes I understand that I was just pointing out the fact that they were there as well however, I have done the grandmaster plenty of times. I've done the competence path before. I've used nearly 600-800 units more than I normally would have. a 3 revive package that literally everyone that looked at the quest got as a "compensation" is a plain insult
He just explained that it was an average. Some used more, some used less. It's not always feasible to give more because you're overcompensating when there are several compensations taking place right now.

So because more is wrong with the game right now, they should give out less compensation? Do you hear yourself?

pbeadle

Thank you all for the feedback, and I'm sorry that this Comp package isn't what you were expecting.

Context: The Comp Package went out to all players that started the quest before the Bug was fixed, and is based on the difference between resources we saw Players using before and after the bug was fixed. I see a lot of players saying that they used a bunch of revives, but players that played the fights after the Bug was fixed (roughly 6 hours after launch) also still used a lot of resources. The difference on average was what we based the package on.

This is NOT compensation for the ongoing control issues we've been experiencing.

I've also let the team know about the feedback here. Obviously, there are lots going on right now, and we're looking at many things, but I can make the sentiment known. No Promises that will go anywhere though.
I started this quest almost immediately after it went live. After reaching the Grandmaster painlessly enough (maybe 3 revives), I was absolutely decimated by the bugged Grandmaster. I blew through my whole stash of potions (10) and units (almost 900) and still had to spend a little to get him down simply because I was in too deep.

THIS is the response we get? Total gaslighting. Some vague answer about the difference in resources between players that experienced the bug and those that didn’t. Some manufactured “average” that really has nothing to do with what those of us who did the fight bugged went through. Honestly, would it kill them to be fair just once?
Y'all need to stop being outraged about numbers and data
That’s kind of my point. What data? If I could see the data that says that the average difference in revives used between those that fought the bugged Grandmaster and those who fought him after the fix was only 3 revives then I’d begrudgingly drop it. I did that fight bugged. It was stupidly hard and had I known it wasn’t working intended I would’ve cut my losses.

I’ve done a couple of paths since and the difference in the revives I used from the first fight to my last is waaaay more than 3. I know that’s anecdotal evidence but I trust that more than Kabam’s “data”.
Here's the thing. There are good people and bad people in this game. People, including good players, spent a lot before. After the bug was over, bad people were still playing and spending many revives. The good players probably used far less. You just have to take his word.

The average means bad players are probably getting undue compensation and the good players aren't getting quite enough. It sucks but we just have to hope for a mountain of compensation after this ridiculous parry/dex issue is over.

I get what averages are and I see what you’re saying but what I’m saying is taking this approach was bound to disappoint damn near everyone. My whole point is why not just give everyone a stash full of revives and then push out the main party/dex compensation later? Yes some people would be overcompensated but where’s the harm in making a goodwill gesture to your frustrated player base? The next time Kabam exceeds expectations will be the first time…

Bugmat78

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Well then, since every bug is dealt separately, why isn't there a lag/freeze comp package too? You know, the other bugs after your "hotfix" you NEVER talk about in the announcements?

This is the crux of the matter - there have been issues almost two months (before and after the hot fix) with difficult temporary content ongoing on a timer..but apart from 10 revives maybe 2-3 weeks ago there's been nothing to offset that outside of specific game modes (AQ and now AW) - why hasn't a small package been going out regularly just to help ppl who have stuck with and are trying to play the game issues and all? The main compensation will be nice I guess, but probably wont help much in September when all we have are EQ and SQ to do and the SOP Finale is over, bugs and all.

GroundedWisdom

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Yes I understand that I was just pointing out the fact that they were there as well however, I have done the grandmaster plenty of times. I've done the competence path before. I've used nearly 600-800 units more than I normally would have. a 3 revive package that literally everyone that looked at the quest got as a "compensation" is a plain insult
He just explained that it was an average. Some used more, some used less. It's not always feasible to give more because you're overcompensating when there are several compensations taking place right now.
So because more is wrong with the game right now, they should give out less compensation? Do you hear yourself?

I hear myself fine. Issues are addressed individually. Saying there's lots going on doesn't make it appropriate to go ham when each issue is being looked at on an individual basis.

CrimsonBadger

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Yes I understand that I was just pointing out the fact that they were there as well however, I have done the grandmaster plenty of times. I've done the competence path before. I've used nearly 600-800 units more than I normally would have. a 3 revive package that literally everyone that looked at the quest got as a "compensation" is a plain insult
He just explained that it was an average. Some used more, some used less. It's not always feasible to give more because you're overcompensating when there are several compensations taking place right now.
So because more is wrong with the game right now, they should give out less compensation? Do you hear yourself?
I hear myself fine. Issues are addressed individually. Saying there's lots going on doesn't make it appropriate to go ham when each issue is being looked at on an individual basis.

I’m not saying give out more. I’m saying give out what would be expected for each individual issue. This is one issue.

GroundedWisdom

Dude this is a Hude slap in the face from Kabam. I knew id end up spending a few revives on the first path i took but damn this is outrageous. my champion was capped at 8 competence as well as other issues (parry/dex/fun stimes) and we get 3. Man this is really infuriating and depressing at the same time. Very Shameful
This is not for the Parry/Dex Issues. That is going to have to be dealt with separately. This is strictly for the Competence Cap issue.
Yes I understand that I was just pointing out the fact that they were there as well however, I have done the grandmaster plenty of times. I've done the competence path before. I've used nearly 600-800 units more than I normally would have. a 3 revive package that literally everyone that looked at the quest got as a "compensation" is a plain insult
He just explained that it was an average. Some used more, some used less. It's not always feasible to give more because you're overcompensating when there are several compensations taking place right now.
So because more is wrong with the game right now, they should give out less compensation? Do you hear yourself?
I hear myself fine. Issues are addressed individually. Saying there's lots going on doesn't make it appropriate to go ham when each issue is being looked at on an individual basis.
I’m not saying give out more. I’m saying give out what would be expected for each individual issue. This is one issue.

Expected is subjective. It changes depending on who used what. This was to address the first 6 hours of the Fight. Other ongoing issues like the Dex issue may be compounding the problem, but that's being looked at specifically.

ItsDamien

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.

GroundedWisdom

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.

Why would they average people who did the Fight post-fix? It doesn't apply to this bug.

GroundedWisdom

I suppose in the sense of seeing the difference, yes.

ItsDamien

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.

Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.

TheBair123

Yo Mike care to give us an update on the full parry/dex comp?

GroundedWisdom

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.

Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.

ItsDamien

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.
Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.

Yes but WHAT type of Average. A mean average is different from a mode average which is different from a median average. Because it seems to me they chose the lowest average and called it a day.

DawsMan

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.
Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.
Yes but WHAT type of Average. A mean average is different from a mode average which is different from a median average. Because it seems to me they chose the lowest average and called it a day.

mean. Not even kabam would use the mode and the median would take too long. Why would it be anything other than mean. They don't need to try and screw us when there are tons of revives being spent on both sides of the bug.

ItsDamien

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.
Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.
Yes but WHAT type of Average. A mean average is different from a mode average which is different from a median average. Because it seems to me they chose the lowest average and called it a day.
mean. Not even kabam would use the mode and the median would take too long. Why would it be anything other than mean. They don't need to try and screw us when there are tons of revives being spent on both sides of the bug.

I'd rather they took longer and actually compensated fairly instead of taking the quick and dirty option. It would at least make their data argument seem meaningful instead of just saying it to save face.

EtherionGod

Tone. Deaf. 😪

GroundedWisdom

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.
Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.
Yes but WHAT type of Average. A mean average is different from a mode average which is different from a median average. Because it seems to me they chose the lowest average and called it a day.
mean. Not even kabam would use the mode and the median would take too long. Why would it be anything other than mean. They don't need to try and screw us when there are tons of revives being spent on both sides of the bug.
I'd rather they took longer and actually compensated fairly instead of taking the quick and dirty option. It would at least make their data argument seem meaningful instead of just saying it to save face.

We're talking about the first 6 hours of the Fight. People were using Resources anyway, whether because of the Fight itself or the Parry/Dex issues. It's not going to be that large of an average difference.

Qfury

The community has been up in arms for months.

People leaving left and right.

Some of your major content creators have lost interest.

And then you just add more fuel to the fire.

I'd say I'm disappointed, but I'm honestly not, we've come to expect such poor "customer service" and it's a shame really. This just shows how out of touch you are with your player base.

wake up and realise you are killing off your game, your quarterly reports are showing it clear as day.

X_Factor

Thank you all for the feedback, and I'm sorry that this Comp package isn't what you were expecting.

Context: The Comp Package went out to all players that started the quest before the Bug was fixed, and is based on the difference between resources we saw Players using before and after the bug was fixed. I see a lot of players saying that they used a bunch of revives, but players that played the fights after the Bug was fixed (roughly 6 hours after launch) also still used a lot of resources. The difference on average was what we based the package on.

This is NOT compensation for the ongoing control issues we've been experiencing.

I've also let the team know about the feedback here. Obviously, there are lots going on right now, and we're looking at many things, but I can make the sentiment known. No Promises that will go anywhere though.
im pretty sure i did this fight within the first 3 hours and i received 3... T H R E E Revives. Excuse me? This has to be a meme
Yes. On average (and this is hard to calculate because this is very much a skill-based fight), users that did the fight while it was bugged used 3 revives more than those that did it after it was fixed. That's rounding up.

I’m sure I single handedly accounted for 1 of those revives for how many I used

DawsMan

Amusing that they used averages to determine this compensation.

Which kind of average? Did you average the number of users who did this prior to the fix and post fix? Because how do you equate tens of thousands of people before, to the potential hundreds of thousands who did it after?

What type of average? Did you use mode, mean or median averages to determine that this joke compensation? Because each of those would have had VASTLY different outcomes.
Why would they average people who did the Fight post-fix? It doesn't apply to this bug.
Because Miike stated, the average difference between those who did it bugged and those who didn't equated to the compensation. Which means they looked at some form of difference between the bugged fight and the non bugged fight. It wasn't the average of the people affected that they decided this on.

Come on man.
Yes, I had a brain freeze. I clued in with my last comment.
However, the idea isn't to compensate everything that was used. It was to average the extra used for that bug, so I can see what he's saying.
Yes but WHAT type of Average. A mean average is different from a mode average which is different from a median average. Because it seems to me they chose the lowest average and called it a day.
mean. Not even kabam would use the mode and the median would take too long. Why would it be anything other than mean. They don't need to try and screw us when there are tons of revives being spent on both sides of the bug.
I'd rather they took longer and actually compensated fairly instead of taking the quick and dirty option. It would at least make their data argument seem meaningful instead of just saying it to save face.

Averages are widely used. I doubt a program could do everything they would have to do to figure out each individuals potential revive compensation. Thousands of fights probably had to be looked over by a human.

Dawnbringer_1

Man what a joke.

Saquongoat

The mistake they're making here is people averaged 3 more revives PER GRANDMASTER FIGHT. As someone who did the fight twice while bugged, I feel 3 is an insult. 6 is still not as much as I used, but I'm below average skill-wise. Why should I be getting as many revives as Fred who only did one path, or George who did 4 paths?

Dawnbringer_1

Well @Kabam Miike this fight was bugged in addition to parry and dex issues so the compensation for that better be in insane if it’s gonna account for all the items I used.