Boost up your freaking servers Kabam

I've a Wifi with speed about 100Mbps
Even then I'm getting the problem connecting to server error
Boost up your server for god's sake!
You earn millions from the players yet can't upgrade your servers

Comments

IronGladiator22

Use code Welocmeback to get better servers

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Fit_Fun9329

I never understood why the servers are so bad .. alone starting the gaming takes 30 secs.. I have a 200 mbps and it often feels like 2 Mbps

Man, asking for help in the arena is like a full time job with those servers

Colinwhitworth69

Gonna guess you have zero understanding of Kabam’s server situation or how it corresponds to your download speeds.

ItsDamien

I never understood why the servers are so bad .. alone starting the gaming takes 30 secs.. I have a 200 mbps and it often feels like 2 Mbps

Man, asking for help in the arena is like a full time job with those servers

You do know that your download speed isn't what affects the loading speed of game right? And I don't mean if there's a network connection issue. I mean launching the game to being on the home screen.

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Demonzfyre

https://www.quora.com/Wi-Fi-Why-do-I-have-full-bars-of-Wi-Fi-but-still-no-connection

This explains how connections work.

https://www.google.com/amp/s/www.dnsstuff.com/reduce-packet-loss/amp

This touches on why it won't connect while still having bars.

Demonzfyre

I never understood why the servers are so bad .. alone starting the gaming takes 30 secs.. I have a 200 mbps and it often feels like 2 Mbps

Man, asking for help in the arena is like a full time job with those servers

With so many people that play arena, each time someone asks for help, it's making a call to the server to notify your alliance that you requested help. If you're one to wait to ask for help with cool down until your run is finished and let's say 1000 others are doing the same and it's on average 150 champs per run, that's 150k calls back to the server. Then people are hitting help 10 at a time which is more calls back to the server.

While all that's happening, people are still playing arena, AQ, AW, story or just being logged in. All that gameplay is tracked live on the server.

With all those people playing, latency is something that can cause issues as well. If you have a high latency, you're going to see lag in help requests or sending help. Any game out there that plays on a live server has these issues. You can see examples of it everywhere.

The loading screen takes a while because the game is making it's initial connection to the server. That connection could be congested, you connection might be dirty or many other reasons.

Sometimes it's Kabams side, most of the time it's outside.

The_Sentry06

Kabam should chuck the whole Help system.

Demonzfyre

Kabam should chuck the whole Help system.
It’s honestly pointless, if it was something that added real benefit to the game I’d say maybe it’s worth it.

But 1000 loyalty a day? And a few mins off your cooldown?

Is that really worth the server issues, lags, and crashes it can cause?

It's not. It's not needed. Just make the cool down what it would be if help was pressed.

Colinwhitworth69

Gonna guess you have zero understanding of Kabam’s server situation or how it corresponds to your download speeds.
Educate me then

Thank you for confirming my suspicion.

Another "waaah your servers suck" post without any actual info or knowledge.

Moving along....

Demonzfyre

Kabam should chuck the whole Help system.
It’s honestly pointless, if it was something that added real benefit to the game I’d say maybe it’s worth it.

But 1000 loyalty a day? And a few mins off your cooldown?

Is that really worth the server issues, lags, and crashes it can cause?
It's not. It's not needed. Just make the cool down what it would be if help was pressed.
100% agreed. I really don’t know why Kabam are so intent on keeping it in game. It doesn’t add value. And it’s not like they’re just leaving it be, they’ve tried to revamp the help system a few times with the help 4-10 or whatever, and the automatic help request. They’re putting effort into a sinking ship, just let it go

Half the time the button breaks for me and instead of 10, it's only 1 at a time.

Maybe they think the 1000 loyalty is worth it to keep it in game.

Bugmat78

Kabam should chuck the whole Help system.
It’s honestly pointless, if it was something that added real benefit to the game I’d say maybe it’s worth it.

But 1000 loyalty a day? And a few mins off your cooldown?

Is that really worth the server issues, lags, and crashes it can cause?
It's not. It's not needed. Just make the cool down what it would be if help was pressed.
100% agreed. I really don’t know why Kabam are so intent on keeping it in game. It doesn’t add value. And it’s not like they’re just leaving it be, they’ve tried to revamp the help system a few times with the help 4-10 or whatever, and the automatic help request. They’re putting effort into a sinking ship, just let it go
Half the time the button breaks for me and instead of 10, it's only 1 at a time.

Maybe they think the 1000 loyalty is worth it to keep it in game.

I assume they keep it to increase our in game engagement. More tasks means more time in the game.. Just like arena etc. Because the help button is really unnecessary. And breaks all the time.

Pikolu

Honestly, I would rather Kabam fix the parry dex issues before they remove the help button because if they think about how to remove the help button, then they are going to have to figure out how to get us 1000 loyalty. Maybe Kabam could add a request all button and help all button? Don't know if that would help a whole lot, but would definitely make it less buttons to push 🤣

rockykoston

It's not this simple and we're just speculating at this point as to how much resource any in game action requires. If "Help" button was so resource intensive, I can assure you kabam would put it away, nobody wants things that **** out their system.

So coming back to the discussion, yes we all see the loading circle sometimes and there can be many reasons for it, not just kabam servers.

1) Kabam isn't a server hosting company, they rent servers and decide how much of it they want.

2) Your ISP could be routing the request through multiple points rather than taking the shortest available path to the server. Any of these points could be choking the request-response.

3) If you have too many users on your home network that'll reduce the response time as well and show the loading circle.

4) There are home devices that interfere with signals too like baby monitors and other electronics. Your house can have wifi dead/weak zones as well, sometimes even next to the router.

5) Similar concepts apply to your carrier signal. You might be seeing full bar connectivity but there could be packet loss in the background resulting in this loading circle.

6) You cellular carrier could be overextended during peak hours or they have too many subscribers in a small area, leading to congestion.

So yes, it's easy to blame kabam for everything but it's not that simple. They can enhance their netcode as much as possible but it can never account for all the factors mentioned above. It's a compromise between performance and price.

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rockykoston

Here a short clip of me logging in and I rarely have connectivity problem ever since I came back to the game last year.

http://imgur.com/gallery/y6KmX9n

So yes, I might be an exception, but consider the fact that you or your ISP or cellular carrier might have problems too.

During the best hours, I've even logged in within 12 seconds.

Corkscrew

https://www.quora.com/Wi-Fi-Why-do-I-have-full-bars-of-Wi-Fi-but-still-no-connection

This explains how connections work.

https://www.google.com/amp/s/www.dnsstuff.com/reduce-packet-loss/amp

This touches on why it won't connect while still having bars.

While I agree that your own personal leg of an end-to-end connection will not be the only determining factor in how fast or consistent a connection is, the OP's point is valid. Kabam do seem to have infrastructure scaling issues. There are players all over the globe experiencing connection issues, which means it's not isolated to a single route. So unless it's coincidentally final leg that's the problem, more than likely it's their servers.

Alliance chat, Reddit, YT and the forums here all point to connection issues. You could argue that that only represents the <1% vocal minority, however, I doubt that to be true.

QuikPik

There's also that outdated quest called Alliance Help that relies on this. But the help system seems like it's more trouble than it's worth.

Demonzfyre

https://www.quora.com/Wi-Fi-Why-do-I-have-full-bars-of-Wi-Fi-but-still-no-connection

This explains how connections work.

https://www.google.com/amp/s/www.dnsstuff.com/reduce-packet-loss/amp

This touches on why it won't connect while still having bars.
While I agree that your own personal leg of an end-to-end connection will not be the only determining factor in how fast or consistent a connection is, the OP's point is valid. Kabam do seem to have infrastructure scaling issues. There are players all over the globe experiencing connection issues, which means it's not isolated to a single route. So unless it's coincidentally final leg that's the problem, more than likely it's their servers.

Alliance chat, Reddit, YT and the forums here all point to connection issues. You could argue that that only represents the <1% vocal minority, however, I doubt that to be true. </blockquote>

Sure, but can you state a game out there, pc, console or mobile that is without any sorts of lag or connection issues that has an online presence. For obvious reasons, don't say an offline game.

All I am pointing out is that it isn't ALWAYS the servers Kabam uses, and its very possible someone's connection could be the cause.

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Demonzfyre

https://www.quora.com/Wi-Fi-Why-do-I-have-full-bars-of-Wi-Fi-but-still-no-connection

This explains how connections work.

https://www.google.com/amp/s/www.dnsstuff.com/reduce-packet-loss/amp

This touches on why it won't connect while still having bars.
While I agree that your own personal leg of an end-to-end connection will not be the only determining factor in how fast or consistent a connection is, the OP's point is valid. Kabam do seem to have infrastructure scaling issues. There are players all over the globe experiencing connection issues, which means it's not isolated to a single route. So unless it's coincidentally final leg that's the problem, more than likely it's their servers.

Alliance chat, Reddit, YT and the forums here all point to connection issues. You could argue that that only represents the <1% vocal minority, however, I doubt that to be true. </blockquote>

Sure, but can you state a game out there, pc, console or mobile that is without any sorts of lag or connection issues that has an online presence. For obvious reasons, don't say an offline game.

All I am pointing out is that it isn't ALWAYS the servers Kabam uses, and its very possible someone's connection could be the cause.
Every company has server issues but till now all the games I've played obviously online, MCOC has one of the worst servers imo
I agree that they don't host the servers themselves but rather rent them out,even then it dosen't makes sense that despite so many complaints they won't change the company to which they contract their servers out.
It's Google cloud services. It's not like it's a terrible company.

Corkscrew

Sure, but can you state a game out there, pc, console or mobile that is without any sorts of lag or connection issues that has an online presence. For obvious reasons, don't say an offline game.

All I am pointing out is that it isn't ALWAYS the servers Kabam uses, and its very possible someone's connection could be the cause.

I don't play any other games as religiously as MCOC, so it wouldn't be fair one way or another to name games. The patterns present themselves as server load issues.. i.e. high grind times, content drops.

I agree it isn't always Kabam's fault, doesn't mean that it often isn't.

It's Google cloud services. It's not like it's a terrible company.

Google don't necessarily help you architect your infrastructure. They just provide you the tools. Kabam might not be auto-scaling or they might not be using appropriate thresholds to trigger scaling... or they could be capping to prevent their costs blowing out. They might not be scaling enough new instances or they might be scaling with the wrong types of instances.

Google share or wholly own a significant portion of internet backbone. They don't have connection issues, which means that it's likely to do with what is happening inside Kabam's provisioned infrastructure.

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DNA3000

Sure, but can you state a game out there, pc, console or mobile that is without any sorts of lag or connection issues that has an online presence. For obvious reasons, don't say an offline game.

All I am pointing out is that it isn't ALWAYS the servers Kabam uses, and its very possible someone's connection could be the cause.
I don't play any other games as religiously as MCOC, so it wouldn't be fair one way or another to name games. The patterns present themselves as server load issues.. i.e. high grind times, content drops.

I agree it isn't always Kabam's fault, doesn't mean that it often isn't.

It's Google cloud services. It's not like it's a terrible company.
Google don't necessarily help you architect your infrastructure. They just provide you the tools. Kabam might not be auto-scaling or they might not be using appropriate thresholds to trigger scaling... or they could be capping to prevent their costs blowing out. They might not be scaling enough new instances or they might be scaling with the wrong types of instances.

Google share or wholly own a significant portion of internet backbone. They don't have connection issues, which means that it's likely to do with what is happening inside Kabam's provisioned infrastructure.

It is a lot more complex than that. You’re thinking that Kabam rents actual servers from Google, and Google just hosts them. That’s not how the game works. Some parts of the game run on hosted systems. Some parts of the game run in Google’s compute or storage cloud. Performance problems are just as likely to exist within the interfaces between systems as within individual systems.

Also game systems can’t necessarily be simply scaled up by spinning up more instances or something like that. The data back end, for example, that is probably the performance limiter for things like help requests, crystal openings, or sig stone usage, is probably transactional or otherwise atomic locked. Those can’t be arbitrarily scaled without being redesigned from the ground up.

Also, if the problem was simply a lack of compute resources, the problems players were experiencing would be totally different from what we’re actually experiencing. Literally running out of CPU or something similar has a very specific signature, and it is one I don’t see. We should see more of a time dependency, because player demand should fluctuate over a 24 hour period, and players playing during off hours should see less issues. This doesn’t seem to be the case. We should see certain activities more impacted than others, because we should see activities partitioned on compute resources most heavily utilized affected more than others, but we don’t see activity partitioning either. And we should see more cascade failures when running out of resources like this, and such failures also seem to be not commonly observed. While the game could be running out of server side resources as a part of the problems experienced, it can’t be a primary cause of the problems.

Performance scaling is one of those things everyone assumes is relatively straight forward, when in fact it is one of the black arts of information systems design. Every performance issue that someone believes was solved with a relatively simple solution like “just spin up more servers” was actually not a real performance problem.

Corkscrew

It is a lot more complex than that. You’re thinking that Kabam rents actual servers from Google, and Google just hosts them. That’s not how the game works. Some parts of the game run on hosted systems. Some parts of the game run in Google’s compute or storage cloud. Performance problems are just as likely to exist within the interfaces between systems as within individual systems

....

Performance scaling is one of those things everyone assumes is relatively straight forward, when in fact it is one of the black arts of information systems design. Every performance issue that someone believes was solved with a relatively simple solution like “just spin up more servers” was actually not a real performance problem.

Nope that's not what I wrote and I'm not even sure how that's how you came to interpret it that way. Google provide infrastructure as a service, not actual servers.

And no, I never said just spinning up more servers solves the problem. Spinning up the wrong type of instances won't necessarily help either. You have memory optimized, compute optimized and general purpose. Ephemeral storage on SSD or HDD blah blah blah. A whole host of difference resources that can be scaled in a number of different ways.

You have load balancing, you have read replicas, you have sharding etc etc. Let's not forget about multiple availability zones and regions.

Yes, I get it, it is complicated... but it's not a dark art. Why do you think there are certifications in cloud engineering? They're not a liberal arts degree.

You don't see a time dependent signature, because that demand should be somewhat predictable. What I do see are issues related to demand, which is why I specifically mentioned content drops. I've seen so many times YouTubers have a stream waiting as the new content drops and the game is laggy as hell. Why? Because the infrastructure is hit with a spike of activity. The whole point of auto scaling is to provision according to demand and not to any peak or average threshold.

DNA3000

Yes, I get it, it is complicated... but it's not a dark art. Why do you think there are certifications in cloud engineering? They're not a liberal arts degree.

I see them all the time. First of all any certification for :"cloud engineering" generically is worthless. Second, anyone trying to get hired on the basis of one is similarly worthless (although possibly trainable). And third, a competent cloud engineer is probably going to be looking in the wrong place for these issues.

Corkscrew

Yes, I get it, it is complicated... but it's not a dark art. Why do you think there are certifications in cloud engineering? They're not a liberal arts degree.
I see them all the time. First of all any certification for :"cloud engineering" generically is worthless. Second, anyone trying to get hired on the basis of one is similarly worthless (although possibly trainable). And third, a competent cloud engineer is probably going to be looking in the wrong place for these issues.

I wrote "certifications" and wrote nothing about them being generic. I didn't say anyone with "Cloud Engineering 101" could solve their problems. Stop putting words into my mouth.

I agree that IT paper qualifications are overblown i.e. companies wanting candidates with PhDs, but little to no practical experience.

Industry certifications (Google, AWS, Microsoft Azure) give you product knowledge, they're significantly more about knowing product offerings and how they work together. Practical knowledge you gain from experience, but understanding what products are at your disposal is half the solution. Understanding how pieces fit together and just as significantly how much they will cost, some services accrue cost based on size, others on traffic, execution time, number of requests or configuration. Managed versus unmanaged. You can set up managed services easily with mouse clicks, but you pay for that ease. In many cases, you're going to need to run comparative tests, but it's not a mystical artform.

And your last point makes no sense. A competent cloud engineer is probably going to be looking in the wrong place?!
So an incompetent one will look in the right place? Or you're saying that this problem is unsolvable as both competent and incompetent cloud engineers will be looking in the wrong place?

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