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Uncanny Cavalier crystals are bugged. [Merged]

13567

Comments

  • RunamokUSARunamokUSA Member Posts: 375 ★★★
    edited September 2021
    Yeah, got 10 of them with the hopes of duping my 6* Domino….come on Kabam, how hard can it be to just send everyone the right crystals?
  • 2StarKing2StarKing Member Posts: 855 ★★★
    Zan0 said:

    Kabam Boo said:

    Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.

    A 2-3 week wait? That’s really weird
    Not weird, it is typical customer service. Tell customer something will take a long time. The business eliminates additional deliver stress. When business delivers early they are awesome. Deliver in stated time frame, still not a problem.
  • StarhawkStarhawk Member Posts: 638 ★★★
    TopRanked_2 said:

    Next week?! That’s insane!
    Kabam has really been losing their touch.
    Parry/Dex issues, lag issues, game crashing and crystals with the wrong items (which recently has been fixed quickly until this).
    If there was another good Marvel game I would have moved on by now.
    Get it together Kabam. Your doing a good job of holding onto our money with a “promise” of “we’ll fix it next week”.
    How about fix it right and right now. It’s the 4th day since that deal not counting the weekend.

    They fixed the issue the same day the issue occurred.

    As for compensation next week at least we have a timeline and i would guess next week is worst case scenario. As someone else pointed out they would rather do better than to be late on a mentioned date.
  • DeadPooopDeadPooop Member Posts: 236 ★
    Starhawk said:

    TopRanked_2 said:

    Next week?! That’s insane!
    Kabam has really been losing their touch.
    Parry/Dex issues, lag issues, game crashing and crystals with the wrong items (which recently has been fixed quickly until this).
    If there was another good Marvel game I would have moved on by now.
    Get it together Kabam. Your doing a good job of holding onto our money with a “promise” of “we’ll fix it next week”.
    How about fix it right and right now. It’s the 4th day since that deal not counting the weekend.

    They fixed the issue the same day the issue occurred.

    As for compensation next week at least we have a timeline and i would guess next week is worst case scenario. As someone else pointed out they would rather do better than to be late on a mentioned date.
    They fixed all crystal screw ups right away, but they didnt take a week to compensate.
    I'll give u an example and a very unfair one. The Legends crystal, DM crystal had the wrong drop rates... BUT EVERYONE got a fixed drop rate DM crystal...
  • Shakti4allShakti4all Member Posts: 120 ★
    Hi Kabam - requesting you to commit a timeline pls
  • Deder80Deder80 Member Posts: 710 ★★★
    Kabam Boo said:

    Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.

    So was the drop ever get fixed? They were the old drop rates as well.I didn’t check to if they fixed that after I bought the messed up ones.
  • nahhornenahhorne Member Posts: 76 ★★
    Kabam Boo said:

    Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.

    This feels slower than the other ones. Is there any particular reason why? I'm just curious.
  • Lightsout963Lightsout963 Member Posts: 11 ★
    I am sure they are doing their own do diligence in ensuring those who were impacted are compensated for the error. I am sure everyone will still be excited when it happens like I will. Imagine if it only impacted yourself it would have been much more difficult to prove. Be Patient!!
  • iwilldiwilld Member Posts: 6 ★
    edited September 2021
    Regardless of what crystals were received, ALL SUMMONERS WHO PURCHASED DEALS SHOULD GET THE ADDITIONAL UNCANNY CRYSTALS.
    THATS THE ONLY FAIR WAY.
    @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
  • DdinhamDdinham Member Posts: 18 ★
    It's been a min, is it really this hard to sort this out.
  • Ben93Ben93 Member Posts: 71 ★
    Where are my crystals? I bought 21 crystals and haven't received the compensation.
  • Fredy_4Fredy_4 Member Posts: 20 ★
    edited September 2021
    I bought the uncanny cavalier crystal bundles and received 4 uncanny grandmaster crystals as my compensation… what a joke.
  • Lydian_83Lydian_83 Member Posts: 1
    Hey so, I bought 12 Uncanny Cavalier crystals altogether, and just received 5 as compensation. An ally mate reported a similar discrepancy, what gives?
  • RotellyRotelly Member Posts: 774 ★★★
    I bought 20 and received 10
  • WorknprogressWorknprogress Member Posts: 7,233 ★★★★★
    I just got some crystals in the mail but I only got 10 and I should have gotten 18.
  • DeadPooopDeadPooop Member Posts: 236 ★
    I bought an odin that came with 10.. got 0...
  • Flywill23Flywill23 Member Posts: 2 ★
    @Kabam Miike @Kabam Zibiit
    I purchased all the deal bundles. I only got 5 uncanny crystals as compensation...
  • JtJ10JtJ10 Member Posts: 124 ★
    I got 3 and brought all the deals 😂
  • jondark86jondark86 Member Posts: 108 ★★
    I purchased all offers, only have 8 crystal. What is this ?
    Are you aware ?
    @Kabam Miike @Kabam Porthos @Kabam Zibiit
  • DeadPooopDeadPooop Member Posts: 236 ★
    I havent received anything yet, and to be "fair" i popped my crystals and since there wasnt anything interesting i didnt even bother to check.
    Now the problem is that if u are talking about the balance of the game, some players are getting an x ammount of extra crystals for the same ammount of money spent.. HOW ON EARTH IS THIS BALANCED?
    Kabam is nothing but a money grabbing bunch of scammers.
  • LoadedghostLoadedghost Member Posts: 11 ★
    I bought all as well and only got 5
  • kuledaniel2000kuledaniel2000 Member Posts: 19 ★
    I bought 2 offers at 1pm the odin and star lord both were filled with the wrong champs how did I only get 7 crystals ? Lol
  • LoadedghostLoadedghost Member Posts: 11 ★
    So I'm not to sure WTH is going, but all were in same day pretty much same time. Maybe, it's a start I don't know
  • buttwarmersbuttwarmers Member Posts: 6 ★
    I bought all 21 and only got 3 as compensation... where's my compensation compensation?
  • Fredy_4Fredy_4 Member Posts: 20 ★
    edited September 2021
    This is horrible maybe we should dispute the payment with our card companies.
  • RotellyRotelly Member Posts: 774 ★★★
    My theory is they only sent out comp for crystals that resulted in a champ not in the intended list
  • WorknprogressWorknprogress Member Posts: 7,233 ★★★★★
    Rotelly said:

    My theory is they only sent out comp for crystals that resulted in a champ not in the intended list

    None of the crystals had the correct pools originally
  • kuledaniel2000kuledaniel2000 Member Posts: 19 ★
    I bought 3 offers in the day the first two right when it dropped I should have gotten 13 wth man
  • DeadPooopDeadPooop Member Posts: 236 ★
    Fredy_4 said:

    This is horrible maybe we should dispute the payment with our card companies.

    U will end up with negative units
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