Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.
Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.
A 2-3 week wait? That’s really weird
Not weird, it is typical customer service. Tell customer something will take a long time. The business eliminates additional deliver stress. When business delivers early they are awesome. Deliver in stated time frame, still not a problem.
Next week?! That’s insane! Kabam has really been losing their touch. Parry/Dex issues, lag issues, game crashing and crystals with the wrong items (which recently has been fixed quickly until this). If there was another good Marvel game I would have moved on by now. Get it together Kabam. Your doing a good job of holding onto our money with a “promise” of “we’ll fix it next week”. How about fix it right and right now. It’s the 4th day since that deal not counting the weekend.
They fixed the issue the same day the issue occurred.
As for compensation next week at least we have a timeline and i would guess next week is worst case scenario. As someone else pointed out they would rather do better than to be late on a mentioned date.
Next week?! That’s insane! Kabam has really been losing their touch. Parry/Dex issues, lag issues, game crashing and crystals with the wrong items (which recently has been fixed quickly until this). If there was another good Marvel game I would have moved on by now. Get it together Kabam. Your doing a good job of holding onto our money with a “promise” of “we’ll fix it next week”. How about fix it right and right now. It’s the 4th day since that deal not counting the weekend.
They fixed the issue the same day the issue occurred.
As for compensation next week at least we have a timeline and i would guess next week is worst case scenario. As someone else pointed out they would rather do better than to be late on a mentioned date.
They fixed all crystal screw ups right away, but they didnt take a week to compensate. I'll give u an example and a very unfair one. The Legends crystal, DM crystal had the wrong drop rates... BUT EVERYONE got a fixed drop rate DM crystal...
Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.
So was the drop ever get fixed? They were the old drop rates as well.I didn’t check to if they fixed that after I bought the messed up ones.
Hi folks, our team is still working out compensation for this and should be able to distribute any valid compensation some time next week. Please note that the Crystal itself had been fixed shortly after the issue was discovered. Thank you in advance for your understanding and patience.
This feels slower than the other ones. Is there any particular reason why? I'm just curious.
I am sure they are doing their own do diligence in ensuring those who were impacted are compensated for the error. I am sure everyone will still be excited when it happens like I will. Imagine if it only impacted yourself it would have been much more difficult to prove. Be Patient!!
Hey so, I bought 12 Uncanny Cavalier crystals altogether, and just received 5 as compensation. An ally mate reported a similar discrepancy, what gives?
I havent received anything yet, and to be "fair" i popped my crystals and since there wasnt anything interesting i didnt even bother to check. Now the problem is that if u are talking about the balance of the game, some players are getting an x ammount of extra crystals for the same ammount of money spent.. HOW ON EARTH IS THIS BALANCED? Kabam is nothing but a money grabbing bunch of scammers.
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As for compensation next week at least we have a timeline and i would guess next week is worst case scenario. As someone else pointed out they would rather do better than to be late on a mentioned date.
I'll give u an example and a very unfair one. The Legends crystal, DM crystal had the wrong drop rates... BUT EVERYONE got a fixed drop rate DM crystal...
THATS THE ONLY FAIR WAY.
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra
I purchased all the deal bundles. I only got 5 uncanny crystals as compensation...
Are you aware ?
@Kabam Miike @Kabam Porthos @Kabam Zibiit
Now the problem is that if u are talking about the balance of the game, some players are getting an x ammount of extra crystals for the same ammount of money spent.. HOW ON EARTH IS THIS BALANCED?
Kabam is nothing but a money grabbing bunch of scammers.