My theory is they only sent out comp for crystals that resulted in a champ not in the intended list
None of the crystals had the correct pools originally
not pools but if the champion pulled was not included in the correct pool you got a new crystal, if the champion was in the correct pool you did not get a compensation crystal
Guys. To be fair to kabamm, they fixed the crystals pretty quick. Are you all sure you got the wrong. number back in comp?
I was grinding arena so was planning to get units for that and brought all deals in one go at the start as they were released and got 3 crystals as comp. can’t honestly remember what I pulled though.
Guys. To be fair to kabamm, they fixed the crystals pretty quick. Are you all sure you got the wrong. number back in comp?
Yeah im pretty sure everyone knows how many they have bought, what is the point of this comment at all?.. are u implying everyone in this thread might have been wrong on how many crystals they have bought?... Even better did u even buy 1 to be questioning the people?
i think it either came down to when you made the purchase or when you opened the crystals (or maybe both). I purchased all deals so 21 crystals and received 21 crystals as compensation. In my case I check the game right at 1:00pm EST every day in case there is a deal I want so i purchased the deal within a few minutes and opened the crystals right after I bought the deal.
@starhawk yeah man it wasn’t that I bought mine and opened right at 1pm
then i would open a ticket if you haven't already. if you were using google you should have an email with a receipt which would contain a timestamp. if your using ios no idea but i'd imagine they send emails as well
The compensation is very confusing. I purchased all 21, with the first purchase having been odin's vault within 3 minutes of the release of the offer and I got only 1?! What are we compensated for?
Where is my compensation? I have bought all 21 and had the old droprates (all bundles) and didn’t receive ANY compensation. It’s been over a week now already
@Kabam Miike Is anyone from Kabam going to address why players are getting fewer compensation crystals than what they bought? Or are we just supposed to be distracted by you finally addressing the root of the parry/dex issue?
We got scammed and there is nothing to do with it... Just remember this the next time a deal comes out, we gotta look at details with a magnifying glass and make sure they didn't screw up somewhere. There is a reason many people are quitting parry/dex issue, ge freeze and now cheating you out of money... Great job Kabam
I think it would save everyone a lot of frustration if Kabam could tell us the exact time the issue got fixed. People who think they got the incorrect compensation could then verify against their purchase email confirmations. I don't think it would be fair if people who got the right crystals to get compensation for something that was correct.
@Starhawk yeah man I think a lot of people bought after the fix I bought 2 at 1pm and bought a 3rd maybe a hour later and they were fixed. I think a lot of people were looking to make out with extra crystals after people were complaining. That being said I had to put a ticket in because I got screwed on my first 2 offers that I bought
I think it would save everyone a lot of frustration if Kabam could tell us the exact time the issue got fixed. People who think they got the incorrect compensation could then verify against their purchase email confirmations
The compensation was 100% wrong for a load of people. I got every Crystal available right away and popped them and got sent 11 as compensation
I bought one odin, and received the wrong number of crystals. if this error was based on timing, I shouldve received all my crystals or none of them.
@kuledaniel2000 no I bought them right away and had the old droprates. But I bought anyways it cuz I knew they have to compensate that. Wish I screenshotted it. It was 3% for 6*
@parated man again the compensation had nothing to do with drop rates those were the right rates for those crystals the champions in the crystal was the issue.
I think it would save everyone a lot of frustration if Kabam could tell us the exact time the issue got fixed. People who think they got the incorrect compensation could then verify against their purchase email confirmations. I don't think it would be fair if people who got the right crystals to get compensation for something that was correct.
So some people get more crystals for the same ammount of money? And those crystals turn into resources and u think that is fair?... There is people that with the wrong crystals pulled 6*... And now they get compensation on top?
To be fair they should go into every account and remove whatever they got from the wrong crystals too
The correct actions to take here would be to notify Apple or Google play and send them pictures of the transaction history and anything else as far as proof that you have. That’s exactly what I just did. They are going to be lucky if we don’t decide just stop playing the game as a community. I personally am just fed up with all the issues with this game for the past couple months and I see exactly why people have left.
Not gonna work, take the scam and learn from it.. if u get a refund from apple or google Kabam will lock you in the game with negative units...
I bought 21 crystals within thirty minutes after they released them. I got a 3* Man-Thing and only bad stuff. They didn’t send me a single Crystal in compensation. I just sent them an email and will file with Apple Store if it’s not resolved by tomorrow. It’s too much, feels like they’re doing us a favor by letting us play their broken game. No point in purchasing items, they don’t care.
Comments
I believe I spent more than $5 Kabam.
There is a reason many people are quitting parry/dex issue, ge freeze and now cheating you out of money... Great job Kabam
There is people that with the wrong crystals pulled 6*... And now they get compensation on top?
To be fair they should go into every account and remove whatever they got from the wrong crystals too