New announcement made at top of the forum, level up was skipped and gotta wait for the next one. They should compensate by at least giving out the level up tier rewards plus a few bonus items, to everyone who got them during the previous level up. Or something similar, like I'd be certainly pleased with a 6* Nexus!
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
You guys really can't get anything right, can you?
Well that's the one that's scheduled for today.. its just we've missed the whole level up. As I've said previously, it's likely they'll run them side by sids
I'd argue its just as likely they'll just tell us there's nothing they can do and to wait until the next level up event.
Am happy they now explained the situation. honestly am... but 1 missed level up event = missed
20k Solo Shard Crystal 30k Gold 3 x 3k Iso bricks 1 L1 Rev 5* C sig stone 750 T5BC frags 1 L4 Potion 25 Units 2 x UC Golden Crystal 1200 T2A frags 5* G sig stone 3 x Golden Crystal
3 x 4* C sig stones 2 x Greater Arena Boost 3 x T3CC 3 x 4* G sig stones
+ Rank Rewards
I dont mind missing a few rewards but every bit resource u can get from an easy event to complete is a missed resource for a player.
But no mention of how we can get these (specially the upper most part of rewards listed)
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Thank you for this information, however this is not acceptable for the community to accept this from Kabam as a whole.
With the litany of issues we continue to face and this particular event being one of the most used and planned for by your community, there is not a reason this should be acceptable to just allow us to not have the event that was even promised to us yesterday that it was coming even after we alerted the team.
Now, the Moderators here have done an excellent job updating us, and I know they are only the messengers here, so I am asking them to relieve this message back to those at Kabam that have the ability to make this right with your consumer base:
"This is unacceptable, the game is not functioning properly and this event was needed which requires those planning rank ups to miss out on the rewards like gold, units, revives and even Ranked Milestones. In addition, resources saved for this were expiring as we waited for the event promised that never materialized. Some form of compensation- even just all the milestones we would have had given to us, is needed here.
Show us you actually are sorry and want to rebuild the relationship that continues to be tarnished with every fault that happens with something rather than brushing it off like we have been seeing."
Thank you again Moderators of the forums, I know this can be a thankless job so I wish you the best and I appreciate all you do for the community.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Would solo events not be changed? I didn't see any difference.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.
Can we also get the 1-10% Rank Rewards since a lot of us also aim for that.
Guess I’m gonna have to sell the cr*p ton of mystic ISO I had saved for Sigil Witch..
Are you not capable of using it without Level-Up?
This is not a particularly "wise" comment. You know full well that levelling up a Champion outside of the Level Up Event is akin to giving away other valuable resources. The frustration that many are having isn't just about selling the iso; it's about being forced to either sell the iso and to delay level ups and rank ups that would improve one's roster, or to use the iso to level now and miss out on a week's worth of event rewards.
Guess I’m gonna have to sell the cr*p ton of mystic ISO I had saved for Sigil Witch..
Are you not capable of using it without Level-Up?
This is not a particularly "wise" comment. You know full well that levelling up a Champion outside of the Level Up Event is akin to giving away other valuable resources. The frustration that many are having isn't just about selling the iso; it's about being forced to either sell the iso and to delay level ups and rank ups that would improve one's roster, or to use the iso to level now and miss out on a week's worth of event rewards.
It's wise when you consider people allowing their ISO and Cats to expire, rather than use it. Pretty logical to be honest. Use it, or lose it.
Kabam have screwed us again.. Wasted iso expiring. Lost of items from the level up event which includes 25 units.. and all we get is a lame excuse and apology..
While it's understandably frustrating (I myself have 3 newly duped 5 stars I need to rank up), some of us do appreciate and understand that it was a late in your shift error and you all resolved it and communicated by the very next morning.
As a show of goodwill, and as it only costs some lines of code, may I suggest you guys simply send out the level up rank rewards as a way to earn some goodwill from the community? It's just a suggestion and I'm sure, while it won't please everyone, it will ease hostilities on a lot and show you are for the players. The rewards are not over the top and you guys have done much more elaborate payouts. Either way, many of us appreciate the quick turnaround between the mods and programmers.
Hey there everyone, just wanted to come in and provide an update and some clarification as to what happened. The 22hr Level Up Solo Event that was initially generated, was found to be broken. The team was able to fix the root issue that caused the broken event, but, it was found after implementing the fix that the safest option was to remove the broken event entirely in order to avoid further interruptions to the rest of the game and so that a fixed version of the event could be generated. After removal of the broken event, a new 22hr Solo Event was able to generate successfully today. The event that was generated wasn’t Level Up, but the team confirms that the system otherwise appears to be working correctly now.
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
Also, just to confirm, we will be sending out compensation for the milestone rewards for the Event that was skipped, which should be able to go out next week.
Please keep sigil owners in mind during this. Leveling up provides points and milestones in our tests as well.
Comments
We apologize that the Level Up event yesterday had to be removed. We investigated ways to try to make Level Up reappear but, due to the way Solo Events are generated, we are not able to force a new Level Up Event to appear immediately without risking further knock-on effects to this system. Events should be generated normally again going forward though, so please keep an eye out for it in the near future.
We apologize again for the confusion and thank you for your patience and understanding in this matter.
but
1 missed level up event = missed
20k Solo Shard Crystal
30k Gold
3 x 3k Iso bricks
1 L1 Rev
5* C sig stone
750 T5BC frags
1 L4 Potion
25 Units
2 x UC Golden Crystal
1200 T2A frags
5* G sig stone
3 x Golden Crystal
3 x 4* C sig stones
2 x Greater Arena Boost
3 x T3CC
3 x 4* G sig stones
+ Rank Rewards
I dont mind missing a few rewards but every bit resource u can get from an easy event to complete is a missed resource for a player.
But no mention of how we can get these (specially the upper most part of rewards listed)
With the litany of issues we continue to face and this particular event being one of the most used and planned for by your community, there is not a reason this should be acceptable to just allow us to not have the event that was even promised to us yesterday that it was coming even after we alerted the team.
Now, the Moderators here have done an excellent job updating us, and I know they are only the messengers here, so I am asking them to relieve this message back to those at Kabam that have the ability to make this right with your consumer base:
"This is unacceptable, the game is not functioning properly and this event was needed which requires those planning rank ups to miss out on the rewards like gold, units, revives and even Ranked Milestones. In addition, resources saved for this were expiring as we waited for the event promised that never materialized. Some form of compensation- even just all the milestones we would have had given to us, is needed here.
Show us you actually are sorry and want to rebuild the relationship that continues to be tarnished with every fault that happens with something rather than brushing it off like we have been seeing."
Thank you again Moderators of the forums, I know this can be a thankless job so I wish you the best and I appreciate all you do for the community.
…if they’re actually serious about it. Just my opinion. We’ll see I guess.
Wasted iso expiring. Lost of items from the level up event which includes 25 units.. and all we get is a lame excuse and apology..
As a show of goodwill, and as it only costs some lines of code, may I suggest you guys simply send out the level up rank rewards as a way to earn some goodwill from the community? It's just a suggestion and I'm sure, while it won't please everyone, it will ease hostilities on a lot and show you are for the players. The rewards are not over the top and you guys have done much more elaborate payouts. Either way, many of us appreciate the quick turnaround between the mods and programmers.
Sight for sore eyes.
Whats missing are the missed rewards...