**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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2021 Gift Locket Failure

Faia1981Faia1981 Posts: 18 ★
edited December 2021 in Bugs and Known Issues
Greetings kabam, I need an answer or help, since in my secondary account I did not get the medallion. I want to support my alliance for the awards.
The account is Omy323
Thanks in advance.



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    Scarcity27Scarcity27 Posts: 1,906 ★★★★★
    Did you complete Act 4 and are you level 40?
    If not, those are the requirements.
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    CainCain Posts: 559 ★★
    Try restarting the game. Also on the Home Screen tap the gear icon and go to support. They can’t help you on forums.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey there, as others have mentioned, you'll need to be level 40 and have completed Act 4. You can find more details on the requirements in your in-game mail. If you meet the requirements but don't have the badge still, you can contact our Support Team to have them look into it. You can reach them from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and scrolling down to the button labeled “Support”. You can also reach them here.
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