[MERGED] Missing: Anthropomorphic crystal

I have enough shards to open two of those anthropomorphic crystals. My game is all the way up to date, I tried restarting my phone and everything and there is no anthropomorphic crystal in game. Is anyone else having this issue? If so, is there a way to resolve it?

Comments

CatsGodot

Still happening on my main account. I play on two different devices (iPhone 7 Plus and iPad Pro), both of which have this issue on my main account. My second account is still good.

I quit and relaunched on both devices.

slyFinch

I've restarted, but the issue is not resolved on my end. The crystal & shards still aren't appearing

Low_key5

Still can’t see them on my acc, would uninstalling and reinstalling do anything?

CLCTech

Atill

Still not working for me at 5pm est. forces closed game and reopened.

totheendof

Shut down game, shut down ipad, restarted. Issue still occurring. Can’t see these crystals.

CLCTech

To help clear it up, issue is still happening on iPhone 13 Pro Max, IOS 15.1, most updated MCOC. Don’t know if it’s just IOS or Android or both.

Sparkplugs24

I still don’t have the crystal yet have like 16000 shards now

Blackfriar63

Samsung Galaxy S21+. Issue is not resolved after uninstall/reinstall. Also, I have 2 alt accounts (conqueror) that do not have this issue, it's just on my primary (Uncollected) account. All accessed on same device.

Rekam

Still Don't work

winterthur

Tried on both iOS and Android. Not working yet.

xEnderx

I'm still missing the crystal. I am on a note 20 5g

GUNNNERWADE2323

Still having the same issue, the crystal is not popping up in the with the other special crystals

Deadtac0

I still haven't got the crystal

Raider17

Same here, I'm Uncollected and I atill don't see it.

Kabam Zibiit

Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.

DreadmanSurvive

My alt Six6xiS still does not have the Anthropomorphic crystals.

CLCTech

Thanks, it seems we’re all Uncollected so far that are having the issue.

Cangaceiro

@Kabam Zibiit nothing changed for me

Tygersnake

The crystal pictures are still missing under the rewards and the ability to claim the crystals under the Crystals Special tab is still not there.

8_Bear

Has this been solved? I’m still having the issue, it’s pretty frustrating. UC player on 12 mini and iPad (same account). Crystal is missing from both

GCue747

I just checked. Reset the game and turn off phone…. Still missing

Bambam51

Still not resolved @Kabam Zibiit

Logan193

Anyone else missing the shard crystals in the crystal tan for this month now? I completed several solo events and went to see how many crystals I could open and there is only last month’s crystals and the normal Solo crystals there.

TBrme

Still have the same problem. Samsung phone and in South Africa

IcyCoolDudeDoodle

I think we should be a little patient. Let's wait and see in few more hours if it's fixed, now that Kabam is aware of the issue...

Sparkplugs24

I’ll give it til tomor hopefully we got some kind of comp for this issue I’m getting impatient

Bama

Redownloaded game and still having same issue

Bama

Stains

Not at all. There are a bunch of Cav and TB that are too.