**Mastery Loadouts**
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[MERGED] Missing: Anthropomorphic crystal

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    CatsGodotCatsGodot Posts: 8 ★
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still happening on my main account. I play on two different devices (iPhone 7 Plus and iPad Pro), both of which have this issue on my main account. My second account is still good.

    I quit and relaunched on both devices.
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    slyFinchslyFinch Posts: 4
    I've restarted, but the issue is not resolved on my end. The crystal & shards still aren't appearing
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    Low_key5Low_key5 Posts: 1
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still can’t see them on my acc, would uninstalling and reinstalling do anything?

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    CLCTechCLCTech Posts: 7 ★
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?



    Atill

    Still not working for me at 5pm est. forces closed game and reopened.
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    totheendoftotheendof Posts: 50 ★
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Shut down game, shut down ipad, restarted. Issue still occurring. Can’t see these crystals.

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    CLCTechCLCTech Posts: 7 ★
    To help clear it up, issue is still happening on iPhone 13 Pro Max, IOS 15.1, most updated MCOC. Don’t know if it’s just IOS or Android or both.
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    Sparkplugs24Sparkplugs24 Posts: 11 ★
    spideypool said:

    Yeah, Kabam is not even trying to correct this issue, i have like 8500 of the shards and my son has 4000 and we can’t even open the crystal. Mine since the update, no visual of the crystal, no visual of the shards in both quests, what a rip. what’s the point of the quest? fix it..

    totheendof said:

    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Shut down game, shut down ipad, restarted. Issue still occurring. Can’t see these crystals.

    I still don’t have the crystal yet have like 16000 shards now
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    Blackfriar63Blackfriar63 Posts: 91 ★
    edited January 2022
    Samsung Galaxy S21+. Issue is not resolved after uninstall/reinstall. Also, I have 2 alt accounts (conqueror) that do not have this issue, it's just on my primary (Uncollected) account. All accessed on same device.
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    RekamRekam Posts: 16 ★
    Still Don't work
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    winterthurwinterthur Posts: 7,772 ★★★★★
    Tried on both iOS and Android. Not working yet.
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    xEnderxxEnderx Posts: 1 ★
    edited January 2022
    I'm still missing the crystal. I am on a note 20 5g
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    GUNNNERWADE2323GUNNNERWADE2323 Posts: 1
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    Still having the same issue, the crystal is not popping up in the with the other special crystals
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    Deadtac0Deadtac0 Posts: 5 ★
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    I still haven't got the crystal
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    Raider17Raider17 Posts: 28 ★
    Same here, I'm Uncollected and I atill don't see it.
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    Kabam ZibiitKabam Zibiit Posts: 7,033
    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.
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    DreadmanSurviveDreadmanSurvive Posts: 6 ★
    Kabam Zibiit said:

    Hey there, we implemented a fix that should have resolved the issue now. Would anyone be able to tell me if they are still seeing the issue after restarting?

    My alt Six6xiS still does not have the Anthropomorphic crystals.
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    CLCTechCLCTech Posts: 7 ★
    Kabam Zibiit said:

    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.

    Thanks, it seems we’re all Uncollected so far that are having the issue.
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    CangaceiroCangaceiro Posts: 429 ★
    edited January 2022





    @Kabam Zibiit nothing changed for me
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    TygersnakeTygersnake Posts: 8 ★
    The crystal pictures are still missing under the rewards and the ability to claim the crystals under the Crystals Special tab is still not there.

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    8_Bear8_Bear Posts: 1 ★
    Has this been solved? I’m still having the issue, it’s pretty frustrating. UC player on 12 mini and iPad (same account). Crystal is missing from both
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    GCue747GCue747 Posts: 2 ★
    I just checked. Reset the game and turn off phone…. Still missing
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    Bambam51Bambam51 Posts: 36 ★



    Still not resolved @Kabam Zibiit
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    Logan193Logan193 Posts: 2 ★
    edited January 2022
    Anyone else missing the shard crystals in the crystal tan for this month now? I completed several solo events and went to see how many crystals I could open and there is only last month’s crystals and the normal Solo crystals there.
    Post edited by Kabam Valiant on
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    TBrmeTBrme Posts: 1
    edited January 2022


    Still have the same problem. Samsung phone and in South Africa
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    IcyCoolDudeDoodleIcyCoolDudeDoodle Posts: 587 ★★
    I think we should be a little patient. Let's wait and see in few more hours if it's fixed, now that Kabam is aware of the issue...
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    Sparkplugs24Sparkplugs24 Posts: 11 ★
    I’ll give it til tomor hopefully we got some kind of comp for this issue I’m getting impatient
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    BamaBama Posts: 10 ★
    Redownloaded game and still having same issue
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    BamaBama Posts: 10 ★

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    BamaBama Posts: 10 ★

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    StainsStains Posts: 26 ★
    CLCTech said:

    Kabam Zibiit said:

    Just wanted to check back in and let everyone know that the team has been alerted so they can keep looking into why some accounts are still having this issue.

    Thanks, it seems we’re all Uncollected so far that are having the issue.
    Not at all. There are a bunch of Cav and TB that are too.
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