Infinite loading screen in Abyss after 33.2.0 update

ARBMeighanARBMeighan Member Posts: 2 ★
in Bugs and Known Issues
Device and Version: iPhone 12 pro.

Device Operating System: iOS 15.1.1

Cellular or WiFi: both

Game Version Installed: 33.2.0

Game Mode: Abyss of Legends

Champions Affected: Everyone

Active Boosts: with and without boosts but 20% Attack and 10% Health and Attack boosts active.

Description of the Issue: After a fight is completed (K.O. or Victory) there is an infinite loading screen. I have to close the game and open it again to make it work.

Comments

  • Kabam ZeroKabam Zero Moderator Posts: 165
    Thanks for letting us know. Going to look into this.
  • TheMethodTheMethod Member Posts: 189 ★
    FYI I have the same issue. Same device/software version as ARBMeighan
  • Kabam ZeroKabam Zero Moderator Posts: 165
    So as an update we have found the issue is with how Ambush enemies are handled in the new loading screen change. We are investigating possible solutions.
  • salomsalom Member Posts: 18 ★
    Same there for Android. Need a solution. We are stack in there and this getting most annoying as this is not a usual quest to quit and restart.
  • salomsalom Member Posts: 18 ★
    edited January 2022
    Pls disregard. Tried to upload a video but the format was incompatible
  • ListericoListerico Member Posts: 12 ★
    Any news?
  • salomsalom Member Posts: 18 ★
    This is so lame. The update caught me midway at the easy path and obviously couldn't exit. Imagine ten or so fights excluding the final boss, having to restart the game after every k.o. So much loss of time and nervebreaking
  • ArisprimoArisprimo Member Posts: 1
    I was planning to do 2-3 paths the next days and my inventory is beyond full of revives. Do we have any news on a fix?
  • Sergeant_Sergeant_ Member Posts: 272 ★★
    The EQ seems to have the same issue for me. I reached Sauron but everyone on the map has 0 P.I and Sauron's icon is blacked out. I'm not able to get into the fight as there's an infinite loading screen and it's annoying as heck.
  • AtulitAtulit Member Posts: 11 ★
    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .
  • KirklinKirklin Member Posts: 149 ★
    @Kabam Miike got any idea when this hot fix goes live?
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
  • RenaxqqRenaxqq Member Posts: 1,638 ★★★★
    edited January 2022
    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    What about flashing gold issue? After winning a fight gold reward is flashing again.

  • KirklinKirklin Member Posts: 149 ★
    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
  • phillgreenphillgreen Member Posts: 4,054 ★★★★★
    This is also happening in labyrinth, will the hotfix sort this out too?
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
  • KirklinKirklin Member Posts: 149 ★
    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
    Did you download the latest version from the store? You can check by going to the setting page and looking on the bottom left where it says version. It should now be 1196969. If it isn't you need to go and download the latest version.
  • KirklinKirklin Member Posts: 149 ★
    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
    Did you download the latest version from the store? You can check by going to the setting page and looking on the bottom left where it says version. It should now be 1196969. If it isn't you need to go and download the latest version.
    My version is 1195229 and I dont have an update in the app store.
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
    Did you download the latest version from the store? You can check by going to the setting page and looking on the bottom left where it says version. It should now be 1196969. If it isn't you need to go and download the latest version.
    My version is 1195229 and I dont have an update in the app store.
    Looking at the google play store, I can see it has not been updated as it has been on iOS. Trying to contact my colleagues about why that may be but they may have signed off for the night. I will try to get some answers as soon as I can but can't guarantee anything until I hear back. Really sorry about the inconvenience.
  • KirklinKirklin Member Posts: 149 ★
    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
    Did you download the latest version from the store? You can check by going to the setting page and looking on the bottom left where it says version. It should now be 1196969. If it isn't you need to go and download the latest version.
    My version is 1195229 and I dont have an update in the app store.
    Looking at the google play store, I can see it has not been updated as it has been on iOS. Trying to contact my colleagues about why that may be but they may have signed off for the night. I will try to get some answers as soon as I can but can't guarantee anything until I hear back. Really sorry about the inconvenience.
    Have you guys found a solution yet?
  • KirklinKirklin Member Posts: 149 ★
    @Kabam Miike any word on this ?
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:

    Kirklin said:

    Kabam Zero said:


    Atulit said:

    @kabam zero is there any come timeline for that hotfix ... Because same issue is happening in lol(carina challenge) and I have multiple items expiring in some hrs .

    Unless something bad happens it looks like by tonight we should be able to get it out.
    Do you have a time? Kinda need to get this fixed asap.
    Should be out now. Just checked the App Store and it's there
    Seem like it's still bugged on my Samsung phone.
    Did you download the latest version from the store? You can check by going to the setting page and looking on the bottom left where it says version. It should now be 1196969. If it isn't you need to go and download the latest version.
    My version is 1195229 and I dont have an update in the app store.
    Looking at the google play store, I can see it has not been updated as it has been on iOS. Trying to contact my colleagues about why that may be but they may have signed off for the night. I will try to get some answers as soon as I can but can't guarantee anything until I hear back. Really sorry about the inconvenience.
    Have you guys found a solution yet?
    I've got word back from the team and we've confirmed it is submitted but that Google is seemingly taking a long time to propagate it to the store. It's a matter of time before it gets there but it's all in google's hands right now.
  • AtulitAtulit Member Posts: 11 ★
    Any update??? ... We have expiring revives ..
    Please help !
  • Fit_Fun9329Fit_Fun9329 Member Posts: 2,171 ★★★★★
    It’s weekend, the devs are probably off. Hope for an update next week :smile:
  • AtulitAtulit Member Posts: 11 ★
    Got the update ...
    Thanks a lot @kabamZero
  • Kabam ZeroKabam Zero Moderator Posts: 165
    Atulit said:

    Got the update ...
    Thanks a lot @kabamZero

    Just woke up and saw the store had finally updated(been refreshing it every couple of hours). Thanks everyone for your patience and best of luck in your runs!
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