Kabam tickets

This is mainly towards any kabam employee that sees this. But the way your tickets are operationalised is awful. I submitted a ticket for my account (which I clearly own due to constant posts and having pictures and purchase evidence) and yet I still have “incorrect security question answers”. What even is that about? I got 10 energy refills from a gift expire in my rewards section, and they just disappeared, rather than going into my overflow. I filed a ticket about this and I have to provide correct answers so it doesn’t put the owners (me) account at risk? Wanting to get a solution to a fault in the refills is not putting ANY account at risk and is a waste of my time having to go back and check every security question is correct, and when given a correct answer, something still happens to be wrong. It’s an absolute joke and has taken far too long for just 10 energy refills that were supposed to go into overflow rather than disappear.

Comments

SummonerNR

You needed to CLAIM them from your Mail Message (or Claim them from Stash-Rewards, either is acceptable) in order for them to be part of your Stash-Items overflow.

You only have so long to claim items from Mail Messages. That’s how it's always worked.

Similar to if you used items and thus had free space in your normal Inventory (or ISO or Cats), but then never went to Stash to Claim some more of your overflow back into your Inventory, and then asking why they didn’t automatically move from Stash-Items into Inventory. **which is a valid wish to be added into game at some point in future, but not how it works as of now.

De_Potato_Salad

You needed to CLAIM them from your Mail Message (or Claim them from Stash-Rewards, either is acceptable) in order for them to be part of your Stash-Items overflow.

You only have so long to claim items from Mail Messages. That’s how it's always worked.

Similar to if you used items and thus had free space in your normal Inventory (or ISO or Cats), but then never went to Stash to Claim some more of your overflow back into your Inventory, and then asking why they didn’t automatically move from Stash-Items into Inventory. **which is a valid wish to be added into game at some point in future, but not how it works as of now.

That’s not how it’s been working with these compensation packages. I’ve let them expire and I’ve still got the crystals and potions.

De_Potato_Salad

I would like to have my words stricken from the record. I love this game and this company. They pulled through fantastically and this is a genuine comment.

Crine60

You needed to CLAIM them from your Mail Message (or Claim them from Stash-Rewards, either is acceptable) in order for them to be part of your Stash-Items overflow.

You only have so long to claim items from Mail Messages. That’s how it's always worked.

Similar to if you used items and thus had free space in your normal Inventory (or ISO or Cats), but then never went to Stash to Claim some more of your overflow back into your Inventory, and then asking why they didn’t automatically move from Stash-Items into Inventory. **which is a valid wish to be added into game at some point in future, but not how it works as of now.
That’s not how it’s been working with these compensation packages. I’ve let them expire and I’ve still got the crystals and potions.

That has never been how it works. If you let anything expire it is gone. If they gave it back to you for some reason you are very lucky.