MTN Shopper Reward #1 Ultimate Crystals Disappear!

MagonusMagonus Member Posts: 529 ★★★
edited February 2022 in Bugs and Known Issues
I hit the 1,000 point (first) milestone and claimed the 2x Ultimate crystals. They are not in my crystals, not in game msg, not in the rewards tab of my stash. They are just gone! Closed game a reopened no change. This happened on both my accounts on 2 different devices.

Good times :(
Post edited by Kabam Zibiit on
«1

Comments

  • Duo_KulioDuo_Kulio Member Posts: 183 ★★
    I have the same problem.
  • FitzFitz Member Posts: 14 ★
    Same with me. Anyone have luck submitting a ticket?
  • NemoreNemore Member Posts: 9 ★
    I selected the 4* shards and they didn’t appear in my crystal vault either
  • Who_knewWho_knew Member Posts: 50 ★
    Same here.
  • MaratoxMaratox Member Posts: 1,618 ★★★★★
    I have the same issue with the four star shards
  • Hector_1475Hector_1475 Member Posts: 1,794 ★★★★★
    Nemore said:

    I selected the 4* shards and they didn’t appear in my crystal vault either

    Exactly the same, here.
  • SbkruebSbkrueb Member Posts: 540 ★★★
    Same
  • DrauglinDrauglin Member Posts: 199 ★★
    Fitz said:

    Same with me. Anyone have luck submitting a ticket?

    I submitted one but haven’t gotten a response
  • Zizi1002Zizi1002 Member Posts: 99 ★
    I know kabam zibiit said already just saying it just happened to me with the 1000 4* shards
  • Millas_19Millas_19 Member Posts: 1 ★
    I just reached the first Milestone, choose the ultimate crystals and got nothing at all
  • WayWorn2525WayWorn2525 Member Posts: 996 ★★★
    I just submitted a ticket, hopefully, this gets cleared up!
  • CushyCushy Member Posts: 57 ★
    Yeah I have had the same problem.
  • GrabGrab Member Posts: 73 ★
    piling on. same with my account
  • Daniel_passarim100Daniel_passarim100 Member Posts: 1
    O mesmo está acontecendo comigo, escolhi os dois cristais máximos mas n aparece na loja, n deram os cristais, escolhi e n me deram o cristal
  • IgorewIgorew Member Posts: 11 ★
    Same happened to me
  • adramelchadramelch Member Posts: 98 ★
    Same problem here. Any chance of getting an update on this matter
  • UnknownUnknown
    This content has been removed.
  • WayWorn2525WayWorn2525 Member Posts: 996 ★★★
    Kabam Zibiit said:

    Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.

    I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.
  • Lightsout963Lightsout963 Member Posts: 11 ★
    Lol, I hope they check my account 😅. It happened to me and I figured I did something wrong. Definitely interested to find out what the issue is and when we will receive our crystals.
  • SummonerNRSummonerNR Member, Guardian Posts: 12,822 Guardian
    WayWorn2525 said:

    Kabam Zibiit said:

    Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.

    I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.
    Thus the portion of Zibiit's response that said “we don’t have a complete estimate on how long that will take at this time”.

    He said it was only fixed going forward for new instances of reaching/claiming that milestone, NOT for those cases already done earlier who were previously affected by the bug.
  • WayWorn2525WayWorn2525 Member Posts: 996 ★★★
    SummonerNR said:

    WayWorn2525 said:

    Kabam Zibiit said:

    Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.

    I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.
    Thus the portion of Zibiit's response that said “we don’t have a complete estimate on how long that will take at this time”.

    He said it was only fixed going forward for new instances of reaching/claiming that milestone, NOT for those cases already done earlier who were previously affected by the bug.
    Just reread, just frustrated with the state of the game (parry/dex issue, lagging, etc), I read Zibiit's response too quickly to notice.
  • SHIELD4AGENTSHIELD4AGENT Member Posts: 915 ★★★★
    still waiting on the rewards from the selector, but hey thanks for resolving the issue and hopefully the following selectors from this solo events will work properly.
  • theboss42theboss42 Member Posts: 64 ★
    Kabam can take there time but I just grinded to spend 1000 just to receive nothing this is kinda frustrating
  • Deder80Deder80 Member Posts: 711 ★★★
    Man I bought those crystals for 15 units the other day. It was 250 shards for 15 units. It showed up in my crystal vault unit the the deal ended. Now the shards I bought disappeared!!
  • Deder80Deder80 Member Posts: 711 ★★★
    Anyone know the name of those shards by chance?
  • theboss42theboss42 Member Posts: 64 ★
    How have i not received my ultimate crystals in my inbox what is this kabam
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