*Resolved* Loading Time / Game Down Issue [Merged Thread]

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  • TheBair123TheBair123 Member Posts: 5,344 ★★★★★
    edited February 2022
    never mind
  • Kabam ZibiitKabam Zibiit Administrator Posts: 7,033
    edited February 2022
    Hey there, could those who are seeing this share the information request in the forum bug report template?
  • SaxodogSaxodog Member Posts: 5
    Same problem here on my old Xiaomi Mi5 S Plus.Noticed the problem today..
  • TheBair123TheBair123 Member Posts: 5,344 ★★★★★
    Device and Version: iPhone X
    Device Operating System: iOS 15.3.1
    Mobile Carrier: Verizon
    Cellular or WiFi: Both have longer loading times
    Game Version Installed: 33.3.0
    Game Mode: Essentially everywhere except while in a fight
    Champions Affected: Not a champion issue, just a loading time issue
    Active Boosts: None
    Description of the Issue: Times loading between things has greatly increased for about 24 hours. I first noticed it 22 hours ago, and it hasn't gotten any worse or any better since then. I've attached 2 videos that showcase the extended loading times when you're trying to move from node to node as well as the time it takes you to log into the game. I'll just go ahead and say one more time that gameplay while in a fight is not affected at all, and it is not different. The only thing, at least for me, that is worse is the loading times.

    Takes 7 seconds to move from one node to another in autoplay
    https://youtu.be/scq53FdSWyU

    Takes a full 100 seconds to load into the game:
    https://youtu.be/OJd4DaiYxDk
    this video is sideways for some reason, but you get the point

  • Fire_3Fire_3 Member Posts: 129
    I’ve been using a IPhone 11 and I’m having a lot of slow loading screens and Big lag freezes during dashes of champions or generally fighting which usually ends with me taking a combo because of the disruption.
  • JuliusVTJuliusVT Member Posts: 46
    edited February 2022
    Device: iPhone 11

    Device Operating System: iOS 15.3.1

    Mobile Carrier: Verizon

    Cellular or WiFi: Bith

    Game Version: 33.3.0

    Game Mode: Game Loading, Navigation, Request for help, going from screen to screen

    Champions Affected: NA

    Active Boosts: NA

    Description of the Issue: Game is very slow in navigation through the screens and trying to get to gameplay. All gameplay modes seem fine when fighting.
  • DukenpukeDukenpuke Member Posts: 658 ★★★
    Device and Version: Two separate devices and three accounts. Pixel 3 and Pixel 5.

    Device Operating System: (Example, iOS 11): Both devices running Android 12.

    Mobile Carrier: Pixel 3 is WiFi only. Pixel 5 is Verizon Wireless.

    Cellular or WiFi: Both. Happens on both my office and home WiFi, both of which are Gigabit. A speedtest on both devices shows that I get at least 200 Mbps download speeds on both.

    Game Version Installed: 33.3.1 on both devices.

    Game Mode: In which game mode did the error occur? All

    Champions Affected: N/A

    Active Boosts: N/A

    Description of the Issue: Loading screens take a very long time to load. Several minutes sometimes. Sometimes I have to force close the game and restart before it will work. Interacting with the UI is also laggy. Clicking on a node to move up on a path, opening a crystal, navigating between screens. Essentially anything that requires UI interaction is very sluggish. Fights seem to work normally, although the fight summary screen is also slow to come up once the fight is complete.
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★
    Device: OnePlus 8t
    Android : 11
    Game veriaon : latest after hotfix of vfeb
    Game mode: all
    Wifi

    Every loading screen has a good 15 seconds added to it. Claiming items require 5 seconds more than usual.

    Moving a tile requires extra time. But once in motion it's normal. It's not laggy or choppy but as if everything just loads slower.

    The screens that don't have loading in between don't have issues but everything else is longer.

    Opening the game takes a minute or 2 more than normal
  • 1412199314121993 Member Posts: 1
    I am playing from Germany with IPhone 12 Pro Max. I have the same problem.. the game is too slow.. something is happened…
  • AverageDesiAverageDesi Member Posts: 5,260 ★★★★★
    The gameplay itself is normal. But any and all interactions with game are super slow
  • RvrStyxRvrStyx Member Posts: 1
    Device and Version: iPhone 13 Pro

    Device Operating System: iOS 15.3.1

    Mobile Carrier: AT&T

    Cellular or WiFi: both

    Game Version Installed: 33.3.0

    Game Mode: all loading screens, initial start, and game modes (arena, AQ, quest, crystal stash & menu navigation)

    Champions Affected: N/A

    Active Boosts: N/A

    Description of the Issue: I have been experiencing this for 36-48 hours. All loading screens are significantly delayed; up to 3 minutes to start game, several seconds 5-15 between all screen transitions, crystal selections, movement along nodes, transitions between arena fights

    Screenshot or Video:
  • Chococookies822Chococookies822 Member Posts: 9
    edited February 2022
    2 days ago I logged onto mcoc and the loading times became absurdly long. Logging on takes about 3 minutes and entering fights take about 2 from pressing the fight button to entering the fight. This is still happening It’s not a connection issue as my connection works fine on all other things and the game isn’t ever showing it’s a connection issue. I’ve heard from other people that they’re having the same issues. If it helps I use an iPhone XS
    Post edited by Kabam Zibiit on
  • alegka312alegka312 Member Posts: 67
    Yeah, same. Delay like x10 then usual.
    Nothing new, every update - new features
  • CristtCristt Member Posts: 15
    edited February 2022
    Device and Version: Android s10

    Device Operating System: 12

    Mobile Carrier: Roger's

    Cellular or WiFi: Both

    Game Version Installed: 33.3.3

    Game Mode: Slow loading problems happen in Story Quests, Event Quests, Arena, Alliance Quest and Alliance War.

    Champions Affected: NONE only a loading time issue

    Active Boosts: NONE

    Description of the Issue: It started happening 24 hrs ago, just all of a sudden.
    Long loading tines between menus and fights.
    ARENA is very bad to grind.
    Video is attached
    https://youtu.be/bstiVIpDBP0
  • Carmel1Carmel1 Member Posts: 632 ★★★
    Device: iPhone 11

    Device Operating System: iOS 15.3.1 (tried also on iOS 15.2.1)

    Mobile Carrier: Telus

    Cellular or WiFi: Rogers

    Game Version: 33.3.0

    Game Mode: Game Loading, Navigation, Request for help, going from screen to screen

    Champions Affected: NA

    Active Boosts: NA

    Description of the Issue: Game is very slow since last evening (~24 hours ago) in navigation through the screens and trying to get to gameplay. All gameplay modes seem fine/slight lag when fighting.
  • TreininTreinin Member Posts: 215 ★★★
    3 different devices - Iphone 8, Iphone X, Iphone 12... all slow.. All game modes / actions. Buying a crystal takes like 15 seconds. Auto fighting a quest the game seems to take about 10-15 seconds between moves. Every single aspect of the game is slowed to a crawl. Feels unplayable.

  • SpotifySpotify Member Posts: 1
    Yup, I'm experiencing the same issues it takes forever to load and navigate between screens my internet is stable it's just the game
  • SWGOH_MosDefSWGOH_MosDef Member Posts: 145
    Same issue, logging in/loading takes forever, claiming items from mail takes forever, everything except actual fights seems to have slowed to a crawl.

    Primary device is iPhone 12pro, ios 15.2.2, but also an issue on my old iPhone 7.

    Unplayable.
  • Grootman1294Grootman1294 Member Posts: 894 ★★★★
    Running pixel 3a with two accounts. Not much lag in game but loading screens take forever. Started earlier this morning and has persisted in all modes of content.
  • phillgreenphillgreen Member Posts: 3,969 ★★★★★
    Its like free energy in AQ at the moment. Move a tile, gain a point at the same time*

    *not quite that bad but horribly, horribly laggy for all inputs though the fight itself is ok, not brave enough to try any of the side quest or act 7 even though I have heaps of pots from the generous solo compensation packages we get on a regular basis.
  • eRkoeRko Member Posts: 7
    Device and Version: iPhone 11
    Device Operating System: iOS 15.3.1
    Cellular or WiFi: Both have longer loading times
    Game Version Installed: 33.3.0
    Game Mode: Essentially everywhere except while in a fight
    Champions Affected: Not a champion issue, just a loading time issue
    Active Boosts: None
    Description of the Issue: Every screen loadtime expand from 2 seconds to 60 seconds. This game is not playable anymore
  • Gohan06Gohan06 Member Posts: 4
    It's really annoying... can't play arena at all with these long loading screens
  • KyriosRaisKyriosRais Member Posts: 65
    what is going on with this game, loading screen time, animation transition all like playing in a 1MB ram phone. IOS user here, since 1 week ago this game is too slow to run on an iPhone. my phone temperature going crazy in 10mins. usually not at all
  • DarkZenDarkZen Member Posts: 285
    Device: Samsung S9

    Device Operating System: Android

    Mobile Carrier: Network in UK on O2

    Cellular or WiFi: issue with both. Wifi Virgin Media

    Game Version: 33.3.0

    Game Mode: Game Loading, Navigation, Request for help, going from screen to screen, moving in lanes, opening crystals

    Champions Affected: NA

    Active Boosts: NA

    Description of the Issue: Loading game can take over 1 minute regards if on wifi or mobile network. Once loaded, any action i want to do from simply moving lanes (AQ, AW and questing), opening crystals, reading new msg. Basically all the things i want to do takes between 5-15 seconds.
  • Fred1Fred1 Member Posts: 37
    Hi,

    I have exactly the same issue (starting 2 days ago)... The game is extremely slow in all contents (moving in AQ, loading screen, everything in game is slow, changing mode etc).
    Before this (and due to the patch 33.3.1) the game had some freeze but now it's almost unplayable !

    Device: XIAOMI Redmi note 10S (powerful except with MCOC)
    OS : ANDROID 11
    Game version 33.3.1
    4G or Wifi is the same
    All contents of the game are affected
    Game restart or clean does nothing

    Fred
  • Pdexter86Pdexter86 Member Posts: 84
    Device and Version: iPhone 13 pro max
    Device Operating System: iOS 15.3.1
    Mobile Carrier: O2
    Cellular or WiFi: Both have very long loading times
    Game Version Installed: 33.3.0
    Game Mode: Everywhere except while in a fight. AQ, questing, arena
    Champions Affected: None, it’s a game issue in general
    Active Boosts: None
    Description of the Issue: loading into the game is taking 2 to 3 times longer than usual. Sometimes up to 4 minutes, it sticks on the misty knight screen, sometimes I have to force close the app or it does not go past that screen.
    Moving to the next tile in AQ or regular questing content is taking around 8 seconds from pressing the next tile to move to the game actually moving me along.
    Claiming milestone rewards and moving between screens in the main menu that require the game to load something is also taking between 8-10 seconds each time I press on them. Arena is showing similar behaviour when interacting the fight button and finish my round of 3 fights. Also when requesting help on my used champions
  • MordomanMordoman Member Posts: 33
    edited February 2022
    Game slow very slow android 7.0 Lenovo k6 note
  • Nemesis_2Nemesis_2 Member Posts: 2
    This is exactly what happened to me yesterday I was searching for every possible solution but i couldn't find anything, good to know I am not the only one with this problem. Does anyone know how to fix this? The game is way too slow to even bother playing now.
  • CristtCristt Member Posts: 15
    Nemesis_2 said:

    This is exactly what happened to me yesterday I was searching for every possible solution but i couldn't find anything, good to know I am not the only one with this problem. Does anyone know how to fix this? The game is way too slow to even bother playing now.

    We are waiting patiently for more info on this problem!
  • deepdennisdeepdennis Member Posts: 7
    Also have problem with game. Like I mentioned in: https://forums.playcontestofchampions.com/en/discussion/296854/game-responsiveness#latest

    Device and Version: iPhone 7 Plus (MNQN2PM/A)

    Device Operating System: iOS 15.2.1

    Mobile Carrier: Orange Flex (PL)

    Cellular or WiFi: Both

    Game Version Installed: 33.3.0

    Game Mode: Whole game, Story Quests, Event Quests, Arena, Alliance Quest, Alliance War.

    Champions Affected: n/a

    Active Boosts: n/a

    Description of the Issue: After almost all actions game takes extra few seconds to proceed. For example help request on champ after arena, match start or moving from node to node in quests.

    Screenshot or Video: https://share.icloud.com/photos/015efMpUohAjRHxhD5ANdTHVA
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