MTN Shopper Reward #1 Ultimate Crystals Disappear!

I hit the 1,000 point (first) milestone and claimed the 2x Ultimate crystals. They are not in my crystals, not in game msg, not in the rewards tab of my stash. They are just gone! Closed game a reopened no change. This happened on both my accounts on 2 different devices.

Good times

Comments

Berlad8

same here. i claimed the x2 UC but didn't recive them.

Duo_Kulio

I have the same problem.

Fitz

Same with me. Anyone have luck submitting a ticket?

Nemore

I selected the 4* shards and they didn’t appear in my crystal vault either

Draconic_12

Not here for me either

Who_knew

Same here.

Maratox

I have the same issue with the four star shards

Hector_1475

I selected the 4* shards and they didn’t appear in my crystal vault either

Exactly the same, here.

Sbkrueb

Same

Drauglin

Same with me. Anyone have luck submitting a ticket?

I submitted one but haven’t gotten a response

Kabam Zibiit

Hey there, we've alerted the rest of the team so they can take a look into this.

Zizi1002

I know kabam zibiit said already just saying it just happened to me with the 1000 4* shards

Millas_19

I just reached the first Milestone, choose the ultimate crystals and got nothing at all

WayWorn2525

I just submitted a ticket, hopefully, this gets cleared up!

Cushy

Yeah I have had the same problem.

Grab

piling on. same with my account

Daniel_passarim100

O mesmo está acontecendo comigo, escolhi os dois cristais máximos mas n aparece na loja, n deram os cristais, escolhi e n me deram o cristal

Igorew

Same happened to me

adramelch

Same problem here. Any chance of getting an update on this matter

unknown

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Kabam Zibiit

Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.

WayWorn2525

Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.

I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.

Lightsout963

Lol, I hope they check my account 😅. It happened to me and I figured I did something wrong. Definitely interested to find out what the issue is and when we will receive our crystals.

SummonerNR

Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.
I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.

Thus the portion of Zibiit's response that said “we don’t have a complete estimate on how long that will take at this time”.

He said it was only fixed going forward for new instances of reaching/claiming that milestone, NOT for those cases already done earlier who were previously affected by the bug.

WayWorn2525

Just to update, the team fixed the cause of the issue, so it should work properly for anyone claiming it from now on. For everyone who claimed it before that, we will be working on getting the fixed version of the selector sent to you. We don't have a complete estimate on how long that will take at this time, but we will be working to get it to folks as quickly as we can.
I still don't have my crystals, do we have to restart our electonrics? I already sent a ticket and haven't received any response.
Thus the portion of Zibiit's response that said “we don’t have a complete estimate on how long that will take at this time”.

He said it was only fixed going forward for new instances of reaching/claiming that milestone, NOT for those cases already done earlier who were previously affected by the bug.

Just reread, just frustrated with the state of the game (parry/dex issue, lagging, etc), I read Zibiit's response too quickly to notice.

SHIELD4AGENT

still waiting on the rewards from the selector, but hey thanks for resolving the issue and hopefully the following selectors from this solo events will work properly.

theboss42

Kabam can take there time but I just grinded to spend 1000 just to receive nothing this is kinda frustrating

Deder80

Man I bought those crystals for 15 units the other day. It was 250 shards for 15 units. It showed up in my crystal vault unit the the deal ended. Now the shards I bought disappeared!!

Deder80

Anyone know the name of those shards by chance?

theboss42

How have i not received my ultimate crystals in my inbox what is this kabam