[iOS] Lag, Crashing and Performance Investigation

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  • AKL21AKL21 Member Posts: 2
    Name: AKL
    Phone: iPhone 14 pro
    Version: 16
    Both on Wi-Fi and using data

    After replace a new iPhone14 pro, the game became so lag during the fighting, looks like drop the frame. And the control also has some problems sometimes, for example when I want to dash forward use middle attack, the champ only stand and use light attack. Or when I hold block and it became dash forward, so annoying.

    I’ve tried reinstall the game but nothing different.
  • MSJMSJ Member Posts: 8
    DrZola said:

    csexton00 said:

    iPhone 14 Pro
    Latest game and IOS build
    Inputs are horrendous. Random dashes, specials not working, block failing. Missed so many combos into a special because special doesn't activate.

    This 100%. It’s a 13 Pro Max playing EoP for me. Latest iOS and game build. I can see my high speed router from across the room, and it and the modem are the latest models available from my provider (installed <60 days ago).

    I’ve tried different permutations of cell data/WiFi/cell off WiFi only/no VPN. Basic inputs are beyond bad—dropped specials, dropped heavy inputs and erratic timing on dexterity. Frame rate stutter.

    Are you guys still working on issues related to basic game mechanics? Because it feels like you’ve given up and just haven’t told us.

    Dr. Zola</p>
    true
  • Maniac9322Maniac9322 Member Posts: 4
    In-Game Name: MANIAC
    Device and Model: iPhone 13 Pro max
    Device Operating System: iOS 16.0.2
    Cellular or WiFi: Both
    Game Version Installed: 36.3.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, Alliance War. Everywhere.
    Description of the Issue: Frame rate drop. Game is lagging. Its impossible to dex or parry. I know that game running on 30 fps but on iPhone 13 pro max is 20 or lower. Many people on forum wrote about this issue from few months.

    I’ve tried reinstall the game but nothing different. the same with iPhone.
  • Spartan_NK1Spartan_NK1 Member Posts: 4
    I was playing spotted dimension rifts, luckily landed on 6* ag path. Was almost done, game crashes. I logged back onto the game, all my progress was gone, couldn’t continue. Everything is up to date on the game and my device (iPod 7 gen) iOS 15.7, I think. Is there any way I can’t get my 6* ag, or am I SOL!
  • By_odins_beardBy_odins_beard Member Posts: 37
    The game doesn’t run properly on IPhone 14 Pro, despite it having the most powerful chip in a smartphone.
  • DLG1987DLG1987 Member Posts: 13
    IGN: Guerreirinho
    IOS 16
    iPhone 11 Pro
    Wifi
    Latest game version

    Hello. I am having input issues and unresponsive taps and dashes in this month EQ. Its costing me some revives already.
  • By_odins_beardBy_odins_beard Member Posts: 37
    Battery consumption when playing on iPhone Pro 14 is insanely bad. Kabam, have you done any optimisation work for the latest model?
    I’m using latest iOS, game build, 0.5GB per sec broadband. Everything perfect from my end.
  • lozzadudelozzadude Member Posts: 164
    In-Game Name: lozzadude
    Device and Model: iPhone XS Max
    Device Operating System: iOS 15.6.1
    Cellular or WiFi: WiFi
    Game Version Installed: 36.2.1
    Game Mode: Quests

    Currently trying to do 8.1 exploration. Champs keep doing charging heavies randomly or just doing heavies. They're just locked & I can't stop & they just get KO'd. Also games randomly pauses. This has cost me lots of unnecessary revives & potions.
  • csexton00csexton00 Member Posts: 131
    iOS 16.0.2 iPhone 14 Pro
    Game shutdown in mid fight in AQ map 5. Was in the middle of spider-ham's special 2 against Hela and game closed and came back with half health and her at full health.
    Also continuing issues with inputs. Lost count of how many times champs dash forward while I am holding block, failed block/parry at start of fight, failed blocks and evades, champs frozen in place, combos ended to early, whiffed attacks. Very frustrating and extremely difficult to complete anything. Cost me so many potions in AQ, war, and quest. This has been going on for over a year and doesn't seem to ever get any better.
  • BowTieJohnBowTieJohn Member Posts: 2,363 ★★★★
    Update -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: In which game mode did the error occur? The crashing itself is happening in all modes, but below is one recent particular issue in relation to this.I've included an image.


    I am currently in Daily Quest - ISO 8 Fields (Hard) and have had the game crash about 7 or 8 times trying to fight Red Goblin (4* with a PI of 2,481). This is frustrating as I am trying to complete the objective to get an entry into the side quest. Again this continues to be a challenge as duels are not working for me, can't complete paths in quests due to getting caught in loop crashes which take a long time to get out of and now this.




    I've clicking back on the app, I've tried closing out the app and restarting, but all with the same results stuck in a loop of it crashing saying the fight is recovered then crashing and doing this repeatedly.

    This is frustrating as the challenge is not a skill problem, but a technology working problem.
  • KleatusKleatus Member Posts: 2
    In-Game Name: Kleatus Vandamn
    Device and Model: iPhone 14 ProMax
    Device Operating System: iOS 16.0.2
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: All. Dropped inputs. Movement is way off. Parry attempt causes a dash. Swipe back to evade causes parry. Specials not activating when pushed. Laggy game play in all settings. I have the new beta inputs selected and have since they came out. This is the only game or app that I am having these issues with.

    Only thing that has changed in my play is an upgrade to the new phone. I’ve swapped out screen protectors. Tried without a screen protector. Restarted the phone. Fresh install of the game. I’ve done everything on my end that I can do to troubleshoot things.

    I’m obviously not the only one to be having these issues. I was running 16.0 on a 13 ProMax and didn’t have these issues. Taking combos and SP1-2 to the face in EOP, AW, AQ, and pretty much every aspect of the game is going to drive me away from playing the game at all. My increase in units and items spent is up 10 fold.

    Honestly the way this game played and responded for me in AW may likely get me kicked from my alliance and it’s nothing on my end. I am not YouTuber superstar or legendary MCOC player, but an overnight change to playing this bad in all aspects of the game is unlikely.

    It’s not like I’ve had a stroke, my fingers stopped responding to the inputs from my brain, or that I’ve just forgotten how to do just the basics in this game overnight is highly unlikely. A fix needs to come through urgently. I can’t put my alliance in jeopardy because of these issues. I can’t keep playing with these issues.
  • KleatusKleatus Member Posts: 2
    AKL21 said:

    Name: AKL
    Phone: iPhone 14 pro
    Version: 16
    Both on Wi-Fi and using data

    After replace a new iPhone14 pro, the game became so lag during the fighting, looks like drop the frame. And the control also has some problems sometimes, for example when I want to dash forward use middle attack, the champ only stand and use light attack. Or when I hold block and it became dash forward, so annoying.

    I’ve tried reinstall the game but nothing different.

    1000% this! Same issues as well! Frustrating to update to the newest phone and be punished for it.
  • BowTieJohnBowTieJohn Member Posts: 2,363 ★★★★
    It is frustrating, for me it is constant crashing irregardless of the mode of gameplay. August was a good month as I was able to at least complete the event quest in three modes as opposed to none in June, July, and now at this point October. It is frustrating as duels don't work and only provide crashing, but with the crashing extending into other modes I am not able to complete objectives for side quest entry and at this point not able to get the candy to buy the items I'd like to get in the store.
  • BowTieJohnBowTieJohn Member Posts: 2,363 ★★★★
    Update -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: In which game mode did the error occur? Every game mode.

    The "loop" crashing is occurring in every mode of game. I eventually get out of it, but still it prevents me from completing event quests, side quests, and daily quests. This also affects me when doing other quest style modes such as incursions, AQ, and AW. It has happened a few times in area as well. This month has been the worst in regards to this issue of crashing than any month prior. It is frustrating as I'd like to obtain availble rewards which at this point I'm feeling it won't happen unless this issues are addressed asap. I have now 6 solo objectives I can't complete as there is the issue with dueling and now the other options are out as crashing is happening.

    In fact, right now stuck in a loop trying to fight Namor on a daily quest path. Please Kabam please help me!
  • SummonerNRSummonerNR Member, Guardian Posts: 12,255 Guardian


    @BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: In which game mode did the error occur? Every game mode.

    “loop" crashing

    Current DEVICE COMPATIBILITY specs in Tech Support pages.
    iPhone 6s and newer
    iOS v11.0
    (which hasn’t been updated in Support page for quite some time now).

    I have a feeling recent additions may be pushing your iPhone 6, iOS v12.5.4 , toward the bounds of what device can smoothly be played.
    Seems like a lot of your crash posts have been maybe just in the last month or two ?
    And even though maybe not excluded yet by a requirement in the code, it may be getting more and more “iffy” for that model.
  • BowTieJohnBowTieJohn Member Posts: 2,363 ★★★★


    @BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: In which game mode did the error occur? Every game mode.

    “loop" crashing

    Current DEVICE COMPATIBILITY specs in Tech Support pages.
    iPhone 6s and newer
    iOS v11.0
    (which hasn’t been updated in Support page for quite some time now).

    I have a feeling recent additions may be pushing your iPhone 6, iOS v12.5.4 , toward the bounds of what device can smoothly be played.
    Seems like a lot of your crash posts have been maybe just in the last month or two ?
    And even though maybe not excluded yet by a requirement in the code, it may be getting more and more “iffy” for that model.
    Thank you for some insightful comments. I know if I could financially get an iPhone SE I'd get it, but at this point wait.
  • banedplayerbanedplayer Member Posts: 5
    So after any Match if u want to see profile from ur opponent game just freeze same if u want to join to AW than u need to crash game...pls take action against ur lazy developers
  • JeancrbJeancrb Member Posts: 218 ★★
    Kleatus said:

    AKL21 said:

    Name: AKL
    Phone: iPhone 14 pro
    Version: 16
    Both on Wi-Fi and using data

    After replace a new iPhone14 pro, the game became so lag during the fighting, looks like drop the frame. And the control also has some problems sometimes, for example when I want to dash forward use middle attack, the champ only stand and use light attack. Or when I hold block and it became dash forward, so annoying.

    I’ve tried reinstall the game but nothing different.

    1000% this! Same issues as well! Frustrating to update to the newest phone and be punished for it.
    Omg same since I changed for an Iphone 13! Who would have thought!

    Impossible to play, especially since the update yesterday
  • GrueneMicGrueneMic Member Posts: 40
    iPhone 14 Pro Maax
    iOS 16.0.3 (20A392)
    AT&T is mobile carrier
    Issues occur on WiFi

    Game Version Installed: 36.3.1

    Game Mode: In which game mode did the error occur? Event Quests, Arena, Alliance Quest or Alliance War. I am not playing Story Quest, Incursions, or Back Issues.

    Champions Affected: All

    Active Boosts: Are you using any boosts when you experience this issue? Yes, but the issues happen whether using boosts or not

    Description of the Issue: Pretty much near total FUBAR. As described in previous post, attacker will advance forward with med when attempting to evade. double clicking a node will exit map,. Some times map exit random without double click. Fights frozen and slow controls.

  • GrueneMicGrueneMic Member Posts: 40
    Kleatus said:

    In-Game Name: Kleatus Vandamn
    Device and Model: iPhone 14 ProMax
    Device Operating System: iOS 16.0.2
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: All. Dropped inputs. Movement is way off. Parry attempt causes a dash. Swipe back to evade causes parry. Specials not activating when pushed. Laggy game play in all settings. I have the new beta inputs selected and have since they came out. This is the only game or app that I am having these issues with.

    Only thing that has changed in my play is an upgrade to the new phone. I’ve swapped out screen protectors. Tried without a screen protector. Restarted the phone. Fresh install of the game. I’ve done everything on my end that I can do to troubleshoot things.

    I’m obviously not the only one to be having these issues. I was running 16.0 on a 13 ProMax and didn’t have these issues. Taking combos and SP1-2 to the face in EOP, AW, AQ, and pretty much every aspect of the game is going to drive me away from playing the game at all. My increase in units and items spent is up 10 fold.

    Honestly the way this game played and responded for me in AW may likely get me kicked from my alliance and it’s nothing on my end. I am not YouTuber superstar or legendary MCOC player, but an overnight change to playing this bad in all aspects of the game is unlikely.

    It’s not like I’ve had a stroke, my fingers stopped responding to the inputs from my brain, or that I’ve just forgotten how to do just the basics in this game overnight is highly unlikely. A fix needs to come through urgently. I can’t put my alliance in jeopardy because of these issues. I can’t keep playing with these issues.

    I'm in the same boat. You are spot on with your description
  • ZeezoosZeezoos Member Posts: 211 ★★
    In-Game Name: Zeezoos
    Device and Model: IPad Pro
    Device Operating System: IOS 15.6.1
    Cellular or WiFi: WiFi
    Game Version Installed: 36.3.1
    Game Mode: Event Quest, Alliance Quest, Side Quest
    Description of the Issue: Using Misty Knight if my first action in the fight is a parry (which it quite often is) the game crashes. I’ve recently taken the champion to 6* rank 2 and this is happening at least half the time, so is a significant problem.
  • ZeezoosZeezoos Member Posts: 211 ★★
    As per above, I recently got Misty Knight as a 6* and am enjoying using her. However there is a major issue, being that parrying with her at the beginning of a fight regularly crashes the game.

    The crash happens at least as often as it doesn’t, which obviously makes using her very annoying and expensive. Is anyone else having a similar experience?
  • FuriousImpalerFuriousImpaler Member Posts: 50
    In-Game Name: FuriousImpaler
    Device and Model: iPhone 14 Pro Max
    Device Operating System: iOS 16.1
    Cellular or WiFi: Wifi
    Game Version Installed: Current 36.3.1
    Game Mode: Alliance War, Alliance Quest, Daily Quests, Arenas
    Description of the Issue: Input issues-tapping for light attacks, 2nd, 3rd or 4th attach will be a medium without swiping to make a medium attack and attacking stops all together allowing enemy to retake initiative not allowing you to parry the attack. Happens on all champs but specifically noticed with Hercules in AQ. every 2nd light attack turns into a medium attack without swiping to make a medium attack. He loses initiative and gets wailed on. Also can not trigger special attacks - hit the button area on screen and nothing happens. Other times hold to perform a heavy attack and my hero dashes back again losing the chance to attack and losing initiative.

    This has cost me countless revives and heals. I've been playing for 6 years. The game is almost unplayable and Hercules is worthless to me with these input issues. It's very frustrating and upsetting.
  • Visigoth123Visigoth123 Member Posts: 10
    edited October 2022
    In-Game Name: VisigothX
    Device and Model: iPhone 14 Pro 128GB
    Device Operating System: iOS 16.1
    Cellular or WiFi: WiFi
    Game Version Installed: 36.3.1
    Game Mode: All
    Description of the Issue: Same issues as many people have reported about the new iPhone models. I upgraded to an iPhone 14 Pro from an iPhone 8 and the inputs are terribad. Very high percentage of missed blocks and a very large number of unintended dashes forwards, dashes backwards or attempted hits when trying to block or stand still or doing the opposite of what was intended (e.g. trying to go forwards but instead going backwards). Also seeing many cases where it's reacted as if I pressed someplace completely different on the screen, like bringing up the Unit Store when I've touched in the middle of the screen.
  • PirateJonPirateJon Member Posts: 82
    In-Game Name: Piratejon~1
    Device and Model: iPhone 14
    Device Operating System: iOS 16
    Cellular or WiFi: WiFi
    Game Version Installed: 36.3.1
    Game Mode: All
    Description of the Issue: randomly dashing in when holding block. Dropped blocks. Only started when moved to new iPhone 14. Tested my old iPhone 12 is fine with same iOS.
  • Visigoth123Visigoth123 Member Posts: 10
    edited October 2022
    It is pretty much impossible to play seriously on the iPhone 14/iPhone 14 Pro right now. Is this being looked into?
  • Maniac9322Maniac9322 Member Posts: 4
    edited November 2022

    In-Game Name: MANIAC
    Device and Model: iPhone 13 Pro max
    Device Operating System: iOS 16.0.2
    Cellular or WiFi: Both
    Game Version Installed: 36.3.0
    Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, Alliance War. Everywhere.
    Description of the Issue: Frame rate drop. Game is lagging. Its impossible to dex or parry. I know that game running on 30 fps but on iPhone 13 pro max is 20 or lower. Many people on forum wrote about this issue from few months.

    I’ve tried reinstall the game but nothing different. the same with iPhone.

    One month hass passed. I update game to version 36.3.1. I also update my iPhone 13 pro max to iOS 16.1. Nothing changed. Still the same problems with lags and fps drop. In aq /aw/arena. Just everywhere.

    Its insane that people buy new phones and game running like sh*t.

    Problem lasts few months. Nobody cares about players who spend $ on this game. Its shame and sad.

  • MercenaryXXVIMercenaryXXVI Member Posts: 2
    In-Game Name: MercenaryXXVI
    Device and Model: IPhone 12
    Device Operating System: iOS 15.6.1
    Cellular or WiFi: Both, Xfinity Mobile
    Game Version Installed: 36.3.1
    Game Mode: Alliance Quest
    Description of the Issue: Each time I click Alliance Quest then go to press ‘continue’ it provides a connectivity warning and freezes my game. It will not let me proceed or go back. The only resolution is to close the app entirely and re open. Other game modes work just fine so I know it’s not a connectivity issue but rather a game issue.
  • BowTieJohnBowTieJohn Member Posts: 2,363 ★★★★
    edited November 2022
    Update -
    In-Game Name: BowTieJohn
    Device and Model: iPhone 6
    Device Operating System: iOS 12.5.4
    Cellular or WiFi: Both
    Game Version Installed: v 36.3.1
    Game Mode: In which game mode did the error occur? Every game mode.

    So, working on a side quest and the crash loop has occurred, but now that I'm on the boss fight with Mr. Negative. I just want to finish so I can at least collect my side quest reward.

    @Kabam Miike please help! I've spent the entry fee and am at the last fight and once it is over I will get the candy so I can spend in the store. It has crashed over 12 times between yesterday and today. Any chance to credit me the candy for the fight especially if I'm stuck in this loop which is only KO my characters. Crazy as I got him to under 30% with my 5* Corvus Glave then it conveniently crashed and I lost health, but Mr. Negative went back to full health.
  • FuriousImpalerFuriousImpaler Member Posts: 50
    FuriousImpaler
    iPhone 14 pro
    iOS 16.1
    WiFi
    37.0.0
    In AW at node 11 2 indestructible charges must use a heavy attack to remove. In this fight every time I try a heavy by pressing and holding right side of screen my hero dashes back instead. I have died 9 times because I can land a heavy by dashing back!

    I have a video but not sure how to post.

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