Thank you for the reports. I've taken this to the team to investigate. We'll let you all know if there's any questions that can help us get to the root of the issue.
The dimming of the screen seems similar to what happens when you pause a fight. Is there any chance that somehow the game is activating the pause effect for the screen but because it isn't actually the regular pause screen in a fight there is no pause button for us to use to get out of it?
Redownloading the app seemed to make things better but I'm back to the black screen when energy is depleted. But also I get the same black screen when launching the profile, the mastery area or when in quest accessing objectives or milestones on the bottom left corner. It seems the problem comes from launching a modal window.
I get the black screen most of the time I try and use energy. If the energy screen pops up I am unable to use small energy bundles. The description is missing for small energy bundles too.
Anymore news on this fix. EQ starts in around 2 and a half hours. And alot of people have refills expiring which they cannot use! Will those be reimbursed?
Anymore news on this fix. EQ starts in around 2 and a half hours. And alot of people have refills expiring which they cannot use! Will those be reimbursed?
As a workaround, after you restart, go into your inventory and use the energy re-fill from there. That way you can still use them. But it is very annoying to restart a level for this many times.
Bad coding by the update that adds the view into inventory. Someone coded it such that energy resources automatically appear upon initial invocation by the user. But subsequent ones require calculations of both current and overflow inventory. That's likely where the game is hanging. It's simply not presenting the dialog box with energy options because it doesn't have correct info to present. Background screen is always darkened when you use energy resources; that's not the issue. Look to what changed -- 95% of the time that is the source of the problem. And what changed was the inclusion of overflow inventory figures and calculations on that data.
The game is stunned when I recharge energy and lose those resources, I have to close the game completely Pat that starts again, in addition to several other problems when I am in fights, I have an iPhone 13 pro and I would not have to have interface problems.
Is there any word yet on this issue? I'm losing energy and boost because of this. I'm not going to keep closing the app and relaunching it, that's doing way too much.
Is there any word yet on this issue? I'm losing energy and boost because of this. I'm not going to keep closing the app and relaunching it, that's doing way too much.
It's not something that is hurting kabams pockets so it doesn't need emergency maintenance.
I’m glad I saw this thread. I updated the app three hours ago, and I’ve had it freeze with the dark screen four times already. Each time as I run out of energy.
Same here - blacked out screen when out of energy. Just add it to the running list of issues that have plagued this app for the last 18 months. I used to drop $40-50 a month in this game but I’m all done spending actual $ until I can go a whole day without encountering multiple issues. It’s like letting someone punch me in the nards every day and then paying them $ so they’ll come back and do it again tomorrow …
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Every time i run out of energy while moving, the screen freezes and the only solution is to reload the game 😞
But also I get the same black screen when launching the profile, the mastery area or when in quest accessing objectives or milestones on the bottom left corner. It seems the problem comes from launching a modal window.
It is a constant restarting. Horrible.
Anymore news on this fix. EQ starts in around 2 and a half hours. And alot of people have refills expiring which they cannot use! Will those be reimbursed?
2018 iPad Pro running the latest software.
Super annoying.
I realised today it doesn't happen as frequently
There’s this new feature since the last update where the screen just gets darker when I’m out of energy and I have to restart the game.