Can’t access unit store

I wanted to buy the hulkling bundle 2 days ago went to the unit store then received this message saying that Its no longer available; the image of the page is attached. Then I also realized that My daily collector card didn’t show any more. It said to contact support but I haven’t been able to hear everything back.

Comments

Kabam Valkyrie

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

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Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Cano29848

Restart the game and it should fix the problem, if the problem continues then open a ticket.

Kabam Porthos

Hey @SammyG97, I'm sorry to hear you're having trouble making an in-game purchase.

If this issue is present in other apps, I recommend reaching out to either Google or Apple's support team for assistance. However, if it's only occurring in this game and you haven't already, please try the relevant troubleshooting steps below in an effort to resolve it.

- Android Troubleshooting
- iOS Troubleshooting

After performing those steps, please check if the issue has been resolved. If you're still unable to make a purchase, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.

Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.