Missing Sigil Goldpool quest

Hello summoners

Is anyone missing Goldpool quest if you're subscribed to Summoner Sigil

https://drive.google.com/file/d/1rzJ2EsNZeL2desnNbN1Mv9Ed0KnpQgEa/view?usp=drivesdk

Comments

Shakti4all

Another week started.. no words from Kabam..
@RichTheMan please help to voice it out louder

Igheid11

It took 5 days to acknowledge this??!!

You said 5 days??? HAHAHAHAHAHAHA

Looks like we were abandoned after so many bugs

RichTheMan

Another week started.. no words from Kabam..
@RichTheMan please help to voice it out louder

I've messaged Kabam and now made 2 videos on the matter. Ive done what i can.

ccrider474

Gotta love how valuable paying customers are to kabam. I'm trying to be patient but getting angrier every single day.

So many bugs in game right now that so much doesn't work and how is the company handling it? Let's just rip off our paying customers and ghost them in hopes they just forget about it.

Kabam Jax

Hello everyone!

Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

Edit for clarity: this compensation will go to TB and Paragon players who were subscribed to the sigil during the timeframe of the quest issues.

ccrider474

Hello everyone!

Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

While I appreciate a response. Of some kind. The "we will look into it" was the same response we received on this post on may 7th. You can just scroll back on this chat to see the dates. That is 5 days after 1st report. 43 days later to get the same response again. I'm pretty sure if I bought whatever the newest deal was you wouldn't wait 43 days and respond with keep waiting till you have to pay.

I appreciate your a middle man that got lumped into this and at least you acknowledged it so thank you for that. None of my anger or frustration are targeted at you but the company needs to stop screwing us around.

Hawkt1

Thanks for the reply but it should not take a YouTuber to get you guys to read posts and reply to people

As much as I love @RichTheMan it's kabams job to flag this and address the player base

I hope you will now keep on top of this

Demonzfyre

Hello everyone!

Firstly, a thank you to RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!
While I appreciate a response. Of some kind. The "we will look into it" was the same response we received on this post on may 7th. You can just scroll back on this chat to see the dates. That is 5 days after 1st report. 43 days later to get the same response again. I'm pretty sure if I bought whatever the newest deal was you wouldn't wait 43 days and respond with keep waiting till you have to pay.

I appreciate your a middle man that got lumped into this and at least you acknowledged it so thank you for that. None of my anger or frustration are targeted at you but the company needs to stop screwing us around.

Hate to burst your angry bubble but he didn't say they were looking into it as you stated. Jax said they are actively working to resolve the issue and that compensation will be sent out at some point in the near future. It's like you saw the orange text and assumed it was the same message as before without reading any of it.

ccrider474

Hello everyone!

Firstly, a thank you to RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!
While I appreciate a response. Of some kind. The "we will look into it" was the same response we received on this post on may 7th. You can just scroll back on this chat to see the dates. That is 5 days after 1st report. 43 days later to get the same response again. I'm pretty sure if I bought whatever the newest deal was you wouldn't wait 43 days and respond with keep waiting till you have to pay.

I appreciate your a middle man that got lumped into this and at least you acknowledged it so thank you for that. None of my anger or frustration are targeted at you but the company needs to stop screwing us around.
Hate to burst your angry bubble but he didn't say they were looking into it as you stated. Jax said they are actively working to resolve the issue and that compensation will be sent out at some point in the near future. It's like you saw the orange text and assumed it was the same message as before without reading any of it.

Sorry but I did read it. I also contacted support on day 1. I received this exact same message just not the pretty yellow forum words 5 days ago. I also received looking into it 43 days ago. How much faith should I have?

Protogenoi

Hello everyone!

Firstly, a thank you to @RichTheMan for bringing this to my attention; this issue predates me, so I wasn't aware of it and I understand your frustrations.

I've had a few conversations and it seems this is something we're actively working to resolve. Players that missed their opportunities to cash in with Goldpool will see that gold in the near future.

The date is not set in stone, so I'll wait until it's locked in to set it in your minds. As I hear more, especially regarding the timeline, I will pass the information along to you!

Edit for clarity: this compensation will go to TB and Paragon players who were subscribed to the sigil during the timeframe of the quest issues.

Thanks for responding and giving some info, it's appreciated!

Shakti4all

Thanks @RichTheMan
And finally thanks @kabam Jax..

This is what we needed for over a month now.. communication..

Protogenoi

@Scopeotoe987

Here's the thread in case you wanted to check

Scopeotoe987

@Scopeotoe987

Here's the thread in case you wanted to check

Oh, thank you!

ccrider474

Guessing actively working on it means keep waiting indefinitely. Funny payment was taken in seconds but we are now 50 days on and still didn't receive what I paid for.

unknown

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ccrider474

Don't know if all got theirs and the right amount but correction just came through for me. Thanks for finally making this right.

unknown

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