Can't login to the game after update

BartolomeoBartolomeo Member Posts: 57 ★
edited August 2022 in Bugs and Known Issues
Yo, what the hell? When I try to start the game after the update such communicate appears and game crushes out. Running Samsung S9+.

Post edited by Kabam Jax on
«1345678

Comments

  • FrankWhiteFrankWhite Member Posts: 181 ★★
    Got the same. Can’t login since I’ve updated. iPhone 12 Pro iOS 16 Beta 2. Tried it also on an iPhone 8 iOS 15.5 and iPhone XS iOS 15.5
  • FrankWhiteFrankWhite Member Posts: 181 ★★
    @Kabam Miike
    FrankWhite said:

    Got the same. Can’t login since I’ve updated. iPhone 12 Pro iOS 16 Beta 2. Tried it also on an iPhone 8 iOS 15.5 and iPhone XS iOS 15.5

  • Codix80Codix80 Member Posts: 5 ★
    hello everyone, after the update I get what you see in the image. if I enter without my account the game works. how can i solve the problem? I also used other devices.
  • Codix80Codix80 Member Posts: 5 ★

  • GlobalgodzGlobalgodz Member Posts: 36 ★
    Having the same issue!
  • Kabam JaxKabam Jax Member, Moderator Posts: 1,718 ★★★★★
    @FrankWhite @Bartolomeo Merging this into a thread, can you please provide the requested info?
  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★


  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    Every month there's excitement for the update. And then...
  • GlobalgodzGlobalgodz Member Posts: 36 ★
    Samsung Galaxy S21 Ultra 5G
    Android version 12
    Posted picture above of game not logging in.
  • DUOCENTODUOCENTO Member Posts: 43 ★
    edited August 2022
    @“Kabam Jax” @Kabam Miike Hi guys.
    I have iPad Pro 21 with last version of iOS and iPhone 7+ same version and have same problem. It’s sucks

    1) First I just updated the app
    2) After several attempts, I decided to delete the application and reinstall it again, but reinstallation did not solve this problem.
    3) I was not a participant in the beta testing of the BattleGrounds
  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    1. Why would I Uninstaller the game to install an update? Lol
    2. . Yes no dice.
    3. Yes I played the beta unfortunately.
  • Problem_NotProblem_Not Member Posts: 3 ★
    @Kabam Miike @Kabam Jax . Hello, guys.
    It's translating like unknown error. I have Poco x30 pro with last version of everything. I believe u fix it quickly. Thanks in advance
  • EdgarEdgar Member Posts: 6 ★
    @Kabam Miike @Kabam Jax I am running an IPhone 12 Pro Max with iOS version 16.0 (beta). Same error at login.
  • LBN1LBN1 Member Posts: 193 ★★
    Glad I saw this thread, and stopped my download of the update... hope the fix is out soon.
  • BartolomeoBartolomeo Member Posts: 57 ★


    @Kabam Miike @kabam jax I did not participate on battlegrounds beta, did reinstall and nothing changes.
  • FrankWhiteFrankWhite Member Posts: 181 ★★
    edited August 2022


    - Updated the excising App, but also try to reinstall after the issue and try to log in on two other devices and my alt account (Only the main is effected, my main doesn’t work on any device)
    - Played the beta causally and placed around 2450 (on my alt account I played only one or two matches)

    @kabam jax
  • DUOCENTODUOCENTO Member Posts: 43 ★
    Kabam Jax said:

    Good news!
    The dev team has found the cause of the issue and the solution should be pushed out soon!

    Osome mate🤰
  • FrankWhiteFrankWhite Member Posts: 181 ★★
    Kabam Jax said:

    Good news!
    The dev team has found the cause of the issue and the solution should be pushed out soon!

    Glad to hear that. Thanks man 🙏🏽
  • Problem_NotProblem_Not Member Posts: 3 ★
    @Kabam Jax. Thanks, u and your teem fast, really fast.
  • Codix80Codix80 Member Posts: 5 ★
    edited August 2022


  • GlobalgodzGlobalgodz Member Posts: 36 ★
    @Kabam Jax awesome news!!!
  • Codix80Codix80 Member Posts: 5 ★
    -The First
    -yes
    -only 4/5 matches
    Codix80 said:



  • Tango_235Tango_235 Member Posts: 9 ★
    Please fix it as soon as possible
  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    Any update still can't log.
  • FrankWhiteFrankWhite Member Posts: 181 ★★
    Would be amazing if it is fixed in the next 8 hours.. Didn‘t picked up the Tb daily offer today
  • HoskyHosky Member Posts: 8 ★
    Still having this issue.

    iPhone 12
    Software 15.6

    Updated existing. Uninstalled and reinstalled. No change.

    US CST
  • ARJINDERARJINDER Member Posts: 2 ★
    When I try to login, I get this screen and after clicking on this button, the game just crashes.

  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    I'm going to lose an EOP token that I was going to grab after work today now. Don't you guys have a content creator team to test stuff on? How can EVERY SINGLE update break the damn game.
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