The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!

New update

BITE_MEEEBITE_MEEE Member Posts: 9 ★
in Bugs and Known Issues
I just downloaded new update and now can't log in

Comments

  • BeeweeBeewee Member Posts: 557 ★★★★
    Same here. iPad Pro and iPhone 12 dont work
  • GlobalgodzGlobalgodz Member Posts: 36 ★
    edited August 2022
    Same. Android Galaxy S21 Ultra.
  • Armando_OxArmando_Ox Member Posts: 1 ★
    Lo mismo, Xiaomi Redminote 10 pro
  • winterthurwinterthur Member Posts: 8,213 ★★★★★
    Armando_Ox said:

    Lo mismo, Xiaomi Redminote 10 pro

    Strange. No issue for Redmi Note 10 5G.

  • BITE_MEEEBITE_MEEE Member Posts: 9 ★
    Still cant log in
  • CybourgRokuCybourgRoku Member Posts: 48 ★
    Just wanted to pop in and say I am also having the same issue, I just updated my game this morning about 30 minutes ago, had no issues beforehand.
    I've tried force stopping the App, restarting my phone, and just restarting the App as well.

    My device is a Samsung Galaxy S20 FE

  • Pan385Pan385 Member Posts: 3 ★
    The devs are aware and attempting to fix the issue they also plan to compensate all of us that have been affected by the issue
  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    Pan385 said:

    The devs are aware and attempting to fix the issue they also plan to compensate all of us that have been affected by the issue

    Where did you get this info. I haven't heard anything since yesterday.
  • Pan385Pan385 Member Posts: 3 ★
    Last night I sent a ticket in about the issue and got a response from a member of the team saying that they are trying to find a fix. They didn’t give me any indication of when said fix would be available though.
  • AbraxasBelthazAbraxasBelthaz Member Posts: 27 ★
    And the compensation aspect?
  • Pan385Pan385 Member Posts: 3 ★
    They said that those affected will be compensated for the lost time no indication on what that will entail or when it’s going to happen
  • LEGION3542LEGION3542 Member Posts: 2
    Same problem, iphone X can't login since i updated the game. I am hoping this doesnt affect the daily rewards. and it gets fixed before the next one comes.
  • CoppinCoppin Member Posts: 2,601 ★★★★★
    Pan385 said:

    They said that those affected will be compensated for the lost time no indication on what that will entail or when it’s going to happen

    Who said?.. they havent even mentioned compensation for this...
  • BWB9BWB9 Member Posts: 2
    Any updates on this issue? I still can't log in
  • Crimsonfox1897Crimsonfox1897 Member Posts: 11 ★
    I’m having the same issue Im from Texas and using an IPhone X
  • Al3xdragonAl3xdragon Member Posts: 1
    También tengo el mismo problema en el Iphone 11
  • BITE_MEEEBITE_MEEE Member Posts: 9 ★
    Are we going to get back our subscription card rewards and stuff that we missed?
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