Unknown Error Message [Merged Threads; Under Investigation]

gilbowgilbow Member Posts: 19 ★
edited December 2017 in Bugs and Known Issues
I have uninstalled and reinstalled the game twice now. Every time i start a fight i get a unknown error message and cant get back into the game! This is effecting my quests, arena, and aq
Post edited by Kabam Zibiit on
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Comments

  • TrollllolllloTrollllollllo Member Posts: 113 ★
    me too gilbro! i hope that they fix it quick, because I need to get started on my quests.
  • gilbowgilbow Member Posts: 19 ★
    I dont care about the quests right now, that can wait. But my aq and aw and arena arent going to wait. @Kabam Miike
  • Nytmare84Nytmare84 Member Posts: 7
    Having same issue here, I have also tried reinstalling and everything else I can think of.

    Hope this is addressed and fixed soon... It has me quite aggravated :/
  • gilbowgilbow Member Posts: 19 ★
    Me too
  • TrollllolllloTrollllollllo Member Posts: 113 ★
    Ive tried restoring my phone and reinstalling the game .Nothing works.
  • RapRap Member Posts: 3,233 ★★★★
    Look at your phones ram. Close out unused apps and clear their cache. I get this a bunch lately and have discovered it is too many apps sitting in ram.
  • RapRap Member Posts: 3,233 ★★★★
    Please try that before you install and unintelligible again don't want you losing anything.
  • RapRap Member Posts: 3,233 ★★★★
    Grrfffrrrackmmm! Uninstall! (I hate samsung's Korean intuitive auto fill!)
  • IDX1274IDX1274 Member Posts: 13
    Me Too....
  • YEDDEZBALLZYEDDEZBALLZ Member Posts: 4
    The update is crashing android devices. Check the forums there are numerous customers complaining of this, fix the problem kabam!
  • PferderPferder Member Posts: 11
    It's been more than 8 hours and it is still not working. Seems to be a problem for older android devices.
  • Leeps_n_boundsLeeps_n_bounds Member Posts: 1
    Same problem here, and its super cool to lose half health in AQ matches, yippee let me tell ya, soo fun
  • Jrluca77Jrluca77 Member Posts: 4
    A mi me pasa lo mismo
  • BobgoblinBobgoblin Member Posts: 9
    Same here bros! My champs did not even fought at AQ then it crashes i login again ang tarraan half health they i started to fight and it crashes again! Kindly fix this kabam! Thank you!
  • zeitgeistzeitgeist Member Posts: 7
    also getting this unknown error after updating to the latest update. can't do anything. keeps saying failed to download content and to check the internet connection but I can play another online game...
  • CrushtestCrushtest Member, Content Creators Posts: 322 Content Creator
    edited December 2017
    yep, it happens on different devices and OS's:
    Lenovo A7600-H, Android 4.4
    Asus ZenFone 5 502CG, Android 4.4.4
    LG x240 k8, Android 6.0
    Samsung Galaxy S5 mini, Android 6.0
    Samsung a3 2017, Android 7.0
    HTC one s. Android 4.1.1
    Samsung Mega GTI-9152, Android 4.2.2
    Samsung galaxy tab 3. Android 4.4.2
    Samsung s5 mini,android 6.0.1
    Lenovo A1000, Android 5.0
    IS45cVIF-oU.jpg
  • Vitas666Vitas666 Member Posts: 23
    Когда исправите и будет ли компенсация
  • ssminowjohnsonssminowjohnson Member Posts: 6
    Same thing still happening hate losing half health in aq for nothing
  • BenFuryTheHero456BenFuryTheHero456 Member Posts: 79 ★
    Same issue here guys, i already contacted kabam support and they said they have transferred the info to the game team and they will start work on it soon
  • Ketchup1791Ketchup1791 Member Posts: 114 ★
    BenFuryTheHero456 wrote: »
    Same issue here guys, i already contacted kabam support and they said they have transferred the info to the game team and they will start work on it soon

    They better. This is one of the worst bugs they've had happen yet,
  • ToxinToxin Member Posts: 24 ★
    This issue seems to affect lower spec devices and it probably has something to do with the update 16.1 for example:
    1.Huawei p10 lite 4 gb ram -> everything works fine
    2. Samsung galaxy a5 2016 2 gb ram-> everything works fine
    3. Samsung galaxy tab3 1 gb ram -> used to work fine but now gets error message in every fight.

    Device no 3 used to run the version with no timers shown on buffs.
  • CrushtestCrushtest Member, Content Creators Posts: 322 Content Creator
    Samsung Galaxy GT I 8552, Android 4.1.2
  • JustusCastrumJustusCastrum Member Posts: 149 ★
    My alli member had the same problem. After reinstalling the game he can't even get in now.
  • zeitgeistzeitgeist Member Posts: 7
    I hope they find a fix for this before the 3rd year anniversary event...
  • JustusCastrumJustusCastrum Member Posts: 149 ★
    If the problem really is "old" devices then it is ridiculous as hell since some devices are only 3 years old. I know many people that easily go 4 years with a device. I myself play on a 3 year old device that looks like it can go another 3 year.
    Kabam needs to fix this because people aren't going to buy a new device just for the game, thus losing players...
  • wrath723wrath723 Member Posts: 4
    almost broke the router, thinking it was a network problem.it's getting worse with every new updates...
  • ssminowjohnsonssminowjohnson Member Posts: 6
    Come on kabam been like 16 hours since i updated and havent been able 2 help alliance or fight missing out on all ranked rewards aswell
  • Sank_10Sank_10 Member Posts: 11 ★
    dr6nvtnbvkex.png
  • IDX1274IDX1274 Member Posts: 13
    edited December 2017
    Hi... @Kabam Miike User name in game is IDX1274. I am unable to play! I have been with the game for a few years! I am 194,536 with 184 heroes. This upgrade has me unable to fight at ALL!! I use a HP Slate 7 HD running Android 4.2.2. It cannot be upgraded any further says its up to date. I cant hit support as it says I'm a danger to security and to update my version to even log a support ticket!! I have used this tablet since I started, it is only used to play the game that's all. After last update my screen size was changed and NEVER fixed at all even though I reported it here!! This update has the game with errors and crash on every single fight no matter where it happens, AQ, AW, Q... I will not buy a new tablet to play!!! I am not happy at all with Kabam!! I just got 3 class catalyst science and just upgraded my Quake to 5/50 trail!!! So Mad!! cant play my game, cant play AW or AQ at all.... WTF??
  • CrushtestCrushtest Member, Content Creators Posts: 322 Content Creator
    Samsung galaxy tab 3, android 4.4.2
    Lenovo А-7600Н, Android 4.4.2
    Batle S15 Android 4.2.2
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