16.1 Crashes

Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
edited December 2017 in Bugs and Known Issues
Hey all,

We're aware that a number of you have been reporting new and more frequent crashes after updating to 16.1. We have a potential fix in place for a number of devices, but there may still be some issues present. If your device is listed, and you find you are still crashing more often than before, please let us know!

Samsung Galaxy Tab 3:
Samsung SM-T2105
Samsung SM-T210
Samsung GT-P5210

Samsung Galaxy S3:
Samsung GT-I9300
Samsung SGH-I747

Samsung Galaxy Note:
Samsung GT-N5110

Hewlett-Packard HP Slate 7 HD

ASUS Fonepad 7:
Asus K00Z

LG Tribute HD:
LGE LGLS676
«13456

Comments

  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Additionally, please keep your comments constructive and on-topic in this thread. Thanks!
  • CYNDRDBODYCYNDRDBODY Member Posts: 252
    edited December 2017
    Galaxy s8. game has frozen a few times
  • _Spectre__Spectre_ Member Posts: 8
    Galaxy S5 Mini, I can't fight... the game closes and says "an error occured please try again later." Please a solution!!!
  • na33m9na33m9 Member Posts: 6
    Samsung Galaxy S3 SCH-i535 - game crashes on at the start of fight.
  • Eb0ny-O-M4wEb0ny-O-M4w Member Posts: 14,030 ★★★★★
    edited December 2017
    Alcatel One Touch 7041X

    Game has a % chance to crash whenever the following characters appear on the screen (battles, home screen, etc) : Star-Lord, Black Widow, X-23, Mordo, OG Vision, Cable, Netflix Daredevil, Joe Fixit, OG Spider-man.
  • OD1NxSONOD1NxSON Member Posts: 3
    Since the modok update, any battle I've attempted causes the app to force shut down.
  • Ketchup1791Ketchup1791 Member Posts: 114 ★
    I'm the one that submitted the problem on the LG Tribute HD and I can confirm that it's fixed for me. If anything, the game hasn't run this good on my phone since April. I played for about an hour straight; play catch up, and it ran fine. I'll let you know if any other issues arise. Thanks for getting to fixing this though.
  • visstilvisstil Member Posts: 19 ★
    edited December 2017
    Samsung Galaxy tab 2, model number GT-P3113, android version 4.2.2 still not working although the screen dimensions are fixed finally
  • BobgoblinBobgoblin Member Posts: 9
    Guys from Kabam please fix this my unit ASUS ZENPAD keeps on crashing i cant fight. Thank you!
  • Horror_punkHorror_punk Member Posts: 1,058 ★★★★
    Sony Xperia Z2
    Android 6.0.1
    Please do something asap it's crashing everytime
  • Username819273943Username819273943 Member Posts: 97
    Lenovo K5 plus android 5.1 crashes a lot
  • Roccia1982Roccia1982 Member Posts: 6
    Samsung s5 mini.
    Please fix it asap!!!
  • Nytmare84Nytmare84 Member Posts: 7
    Galaxy S3, SCH-S968C
    Hope y'all can get it fixed for me as well, much appreciated guys!
  • MaximusRaveMaximusRave Member Posts: 5
    Thanks @Kabam Wolf , the problem seems to be fixed for me, tried different modes of the game and it all runs pretty much perfect, although late in coming with the fix, its still very much appreciated,

    Cheers man :)
  • GianFloGianFlo Member Posts: 3
    Galaxy S5 mini, please fix it. This is the second day that I can't play any fight. Thank you.
  • StanleyDStanleyD Member Posts: 1
    Same error since update.
    Galaxy S5 mini: SM-G800F
    Android 6.0.1
    Thanks!
  • BenFuryTheHero456BenFuryTheHero456 Member Posts: 79 ★
    It's fixed for me now, am using Asus fonepad 7 K00Z
    Thanks! :)
  • tomlovesfiitomlovesfii Member Posts: 2
    Galaxy s5 mini still broken for me and I thought it was my phone so I have ordered a new one now
  • visstilvisstil Member Posts: 19 ★
    Still broken... and the image is too big for the screen again...
  • AlihollywoodAlihollywood Member Posts: 4
    when I start fight, an unknown error occurred. please fix it ASAP.
    Huawei Y3 II
  • na33m9na33m9 Member Posts: 6
    Still facing same error on Samsung Galaxy S3 SCH-i535, kindly fix this asap my alliance needs me.
  • CACO2013CACO2013 Member Posts: 4
    edited December 2017
    Uso Samsung Galaxy Win e desde a última atualização não consigo lutar uma única vez. O jogo dá erro e fecha.
    Por favor corrijam isso.
    Android 4.1.2
  • mrmarstonmrmarston Member Posts: 27 ★
    Still the same. Cant fight after updating yesterday. Starting any fight any mode just pop up the massage unknown error occured and crashes the game. Before the update everything works fine. I m on arena for star lord and put on it 800.000 points and cant continue.......i missed the chance to have him, thank you. Samsung gt s 6310 android 4.2.2

  • Roccia1982Roccia1982 Member Posts: 6
    PLEASE fix it asap,
    I use samsung s5 mini
  • PraveenPraveen Member Posts: 4 ★
    edited December 2017
    I use redmi note HM note 1LTE can't start fight, its says unknown error please fix it
  • rabo17Kutchrabo17Kutch Member Posts: 4 ★
    Have an LET network GS3/SPH-L710;4.4.2.
    Error message at all fight starts in all venues. Please help.
  • visstilvisstil Member Posts: 19 ★
    Going on three days here for some of us... Are we anywhere near getting another potential fix?
  • CACO2013CACO2013 Member Posts: 4
    edited December 2017
    Imagem do erro:
    k2tn6id5wx42.png
  • 937Ladyk22937Ladyk22 Member Posts: 16 ★
    edited December 2017
    bieswoh3yscm.png
    I have a Nexus 5 and I can't install the game at all now on my phone. It keeps saying download pending. It said it when I tried to update it the other day and so I deleted the app to reinstall it. Now I can't play the game because it won't download SMH. Please help me I am missing aw and soon will miss aq.
  • Vitas666Vitas666 Member Posts: 23
    У меня леново А7600-H не работают бои
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