App won't open is sits on loading [MERGED]

Wanda17

I need help, my app won't open, it ses loading for hours, please help me

Comments

DangerousMughal

Plz help us kabam, we r waiting for ur reply, mailed u also raised ticket also what else u want and 16+ hrs, no reply

Silver_Raider

It has been more than 18 hours of frustration. Can kabam give an update please. This issue had caused us to miss alliance war which impacted our alliance. We have missed precious time to clear our monthly, side quests as well as battlegrounds.. items may also be expiring in our inventory overflow..I look forward to a decent compensation but please solve our problem of logging in game..

unknown

This content has been removed.

unknown

This content has been removed.

Tiago_Torres

The issue has been escalated internally by one of our moderators, so the necessary people will see it. At present I have no other information available and no time frame on when the issue will be resolved.

Now The AW is Lost, and the monthly event is almost over..
Can u help us @Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Vydious @Kabam Lyra anyone?

SummonerNR

Known issue, some others have already been MERGED over at…

https://forums.playcontestofchampions.com/en/discussion/329555/app-wont-open-is-sits-on-loading-merged#latest

unknown

This content has been removed.

DangerousMughal

See this reply from kabam, we all did this whole day

unknown

This content has been removed.

Kabam Jax

We are investigating this issue right now!

We're chasing a theory: were you by chance playing incursions before you encountered this issue?

Kabam Jax

Additionally, we have pushed a potential temporary fix.

Can anyone who was having issue please let us know if this resolved the problem!

Tiago_Torres

Could log in now.

Probably the early end of incursions messed UP the ones inside it

DangerousMughal

Yes can login, but we lost AW

DrPanda

Im back in thanks for ruining my night and hurting my ally

WizOfAhhs

@kabam Jax i was indeed playing incrusions

Russle_3

Additionally, we have pushed a potential temporary fix.

Can anyone who was having issue please let us know if this resolved the problem!

I can confirm this fix has work, thank you guys and your team

Coppin

So my app was fine, i was able to connect without any issues..
After they "pushed" a fix.. im stuck on the main screen with the loading wheel just rotating and not able to navigate with any button...

Tiago_Torres

Yes.. i was in incursions.

Darkknight_94

Thanks for letting our war getting resulted in lost ( which was easy win with death counts 66-25) coz of not exploring the map,
due to this issue...
I don't think "YOU" guys will do anything to change or compensate us on that!
Delayed response system & even delayed fix .

AlexKing007

I am able to login today. Will i get compensation for the day lost? I lost the last day of the date game calendar because of the issue

unknown

This content has been removed.

SaltE_Wenis69

damn it just deleted the game and was about to try again to fix it but yay ig

PHILLYB781MA

I was able to sign on as of yesterday around Noon @Kabam Zibiit
Whatever you guys did, thanks! & for anyone else still having trouble logging in, I didn’t do anything special, I just tried logging on & it let me. Wish I could provide a better answer!

Silver_Raider

Thanks for resolving the issue.. Any updates on a compensation package for those of us affected by this “glitch”?