App won't open is sits on loading [MERGED]

Wanda17

I need help, my app won't open, it ses loading for hours, please help me

MorgothMelkor

what's going on here? since updating, I haven't been able to log in, anyone else experiencing these issues?

rockykoston

Clear cache

Reinstall app

Switch networks

Sahil_R_Rana

PHILLYB781MA

I’m having the same issue for the last hour & I did the “clear cache, reinstalled App, switch networks” & same issue. It’s not my WiFi or my connection because I wouldn’t be able to be on here lol. Can anyone confirm if they’ve been able to sign on & how? Thank you

Coolek

I can’t log in right after updating the game. What should I do? I’ve tried on WiFi and cellular..

PHILLYB781MA

I can’t either! I’m on a IPad 8th generation, I’ve deleted the app, I’ve cleared the cache & reinstalled the app multiple times & I’ve used different Wifi networks too & still no luck. It can’t just be a few of us who are having this problem. I asked my Ally & the question fell on deaf ears ( 3/4s of my ally doesn’t talk anyways )
If I’m able to sign on I’ll let you know & let me know if you have any luck! Thanks

WizOfAhhs

WizOfAhhs

Is anyone facing a similar problem...
Even after trying for hours the game won't login

Coolek

Thanks! I was afraid that I’m the only one here too..

Coolek

I’ve made same options, but only on my phone. And no luck too.

StarSmasher2001

Same here on android

Creeseaz

Having the same issue even after updating my game

StarSmasher2001

Same here. I am on Android, updated the game and can't log in

Childclown

The game is broken for me.
Every time I try to open it, it goes to the loading screen, then the goddam connection error identifier pops up for 45 seconds, then it gives me the "Lost Connection- You have been disconnected. Please check your connection and try again." It's been doing this for hours. And I can't even get to a point where I can try to log into a different account because it autologs into my main account. I have tried deleting and installing it, 3-4 times. I have logged out of game center, it STILL somehow forces a login to my main and won't let me try other accounts.

I have a couple more paths to fully explore the EQ and I have saved all my SQ entries to do today. Now I can't get in at all, and I am at my limit. Any suggestions?

Creeseaz

Glad I'm not the only one at least

PHILLYB781MA

No one seems to wanna answer the question. I’ve asked countless times, I guess only a handful of us are experiencing this

WeiC

I'm having the same issues too and unfortunately it's in the middle of war season as well as multiple event quests ending. Are the devs aware of the issue?

PHILLYB781MA

I’ve now downloaded the game on two different iPads, tried it on my Android, I’ve deleted the game, cleared the cache & reinstalled & still the app just loads forever & tries saying it’s a connection issue. If it was a connection issue, I wouldn’t be able to be online typing this right now lol.

Coolek

You’ve tried your acc at Android and still won’t log in?

StarSmasher2001

I am on Android. Ever since the new update I have been completely unable to log in to the game. I keep getting an error message that says "Lost connection. You have been disconnected. Please check your connection and try again."

I know my internet is not the issue as I can load practically everything else with 0 issue. I have attempted restarts, reinstalls, the works.

Interestingly, the error only seems to affect previously made accounts. On one reinstall, I instead elected to not sign in and make a new profile. I made it through the tutorial all the way until I could access the settings and sign in on my Kabam ID. Once I signed in, though, it sent me back to the loading screen as if I had signed in upon installing the app.

Any word on a possible fix would be greatly appreciated. I would very much like to be able to actually play the game.

Childclown

Going on 5 hours now... is the February event ending the 7th or 8th?

Allbright

StarSmasher2001

Allbright said:

Yep, just like that. Annoying since it doesn't seem to be affecting everybody - my friend could log in just fine.

Allbright

Allbright said:

Just updated few minutes ago, and i'm facing the same issue.

PHILLYB781MA

I can’t even say it’s because of the Update because when I tried signing on at 7:30pm eastern time, I didn’t update yet & I was experiencing this then. I’ve tried logging onto the game on 3 different devices, on my Cellular & Wifi Network ( I have two different Wifis. The other is X-finity which isn’t in one of the pictures )
I’m currently in the Circuit & would like to make a final push towards higher tiers. Any info regarding why this is happening, would be great! @Kabam Miike @Kabam Porthos @Kabam Zibiit @Kabam Lyra @Kabam Vydious

I have an iPad 8th generation
I updated to 16.3.1
I’ve tried Wifi & Cellular
My in game name is RILEY781MASS
I updated to the 38.1 version of the game

PHILLYB781MA

Childclown said:

Going on 5 hours now... is the February event ending the 7th or 8th?

I believe it ends on the 8th^^

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PHILLYB781MA

I can’t even understand what you’re saying dude. Do you see where it shows I have WiFi & how do you think I’m typing to you right now?? I’m on an IPAD THAT CAN ONLY GO ONLINE, WITH WIFI CONNECTION 😂 🤣
Gotta love how the 1 person to comment is an unhelpful troll.

Believer_97

Same happening with me game not opening