**KNOWN AW ISSUE**
Please be aware, there is a known issue with Saga badging when observing the AW map.
The team have found the source of the issue and will be updating with our next build.
We apologize for the inconvenience.
**KNOWN BG ISSUE**
We are aware of an issue with the seeding for the beginning of the BG season.
We are adding rewards to higher progression brackets to offset the additional grind.
More information here.
**Arcade is being extra tricky with his Murder Box...**
It appears Arcade has been non-cooperative in his approach to this month's side quest and presented his clues in a nonsensical order. Lucky you, Summoners, we have our best and brightest on the case and those clues should now be a lot more straightforward. While messing around in Arcade's files we came across a phrase, highlighted and bolded, with sparkles and pointy arrows: "the abode for the dead" ... Maybe that will help you along the way!
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Unable to claim compensation rewards [merged, with info]

24567

Comments

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    captaincushcaptaincush Posts: 616 ★★★
    I had it, couldn't claim it, exited and entered game again and it has disappeared but I do not have the items in my inventory
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    Wu_Bangerz23Wu_Bangerz23 Posts: 863 ★★★
    That's tough. Games so buggy that can even compensate for a bug.
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    AshacekarAshacekar Posts: 1,844 ★★★★

    clicking on claim does nothing. It's not there in inbox but in stash.
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    GroundedWisdomGroundedWisdom Posts: 36,360 ★★★★★
    Kabam Jax said:

    Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

    Additionally, the team has found the cause of the issue and is working toward resolving it!

    Thank you, Jax.
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    BlackOrange1BlackOrange1 Posts: 19

    I had it, couldn't claim it, exited and entered game again and it has disappeared but I do not have the items in my inventory

    I am assuming they will send it again
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    BlackOrange1BlackOrange1 Posts: 19
    Kabam Jax said:

    Here with an update!

    The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

    They have a resolution in place. Your current comp message will disappear.
    Do. not. panic. They will be resent again soon.

    I'll provide another update when we have a timeline!

    Perfect, thank you!
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    iDestroyerZiDestroyerZ Posts: 717 ★★★★
    Kabam Jax said:

    Here with an update!

    The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

    They have a resolution in place. Your current comp message will disappear.
    Do. not. panic. They will be resent again soon.

    I'll provide another update when we have a timeline!

    Thanks for the update Jax
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    ZeiramMRZeiramMR Posts: 101
    ADDIS0N said:

    Kabam Jax said:

    Here with an update!

    The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

    They have a resolution in place. Your current comp message will disappear.
    Do. not. panic. They will be resent again soon.

    I'll provide another update when we have a timeline!

    What item was in the compensation that doesn’t exist?

    🤨
    Probably the monthly version of crystal shards (like the Dangerous Crystals for this month).
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    EtherionGodEtherionGod Posts: 251 ★★
    Mine disappeared, I couldn't claim it then I did some of the event and now the message is gone. Didn't get any of the rewards.
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    Maxwell2454Maxwell2454 Posts: 100 ★★
    I didn't get it yet 😞
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    AHAHACAHAHAC Posts: 9
    and there are people who never received the keys for the glove
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    Danemo666Danemo666 Posts: 166 ★★
    edited March 2023

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    RebornMVPRebornMVP Posts: 50
    So does this compensation apply to everyone who played threat level 3-5? I remember joining back the game late January so Im not too sure if I even played the SQ for that month, so idk if im qualified for the compensation.
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    CucumbererCucumberer Posts: 16
    My FOMO is taking over because I havent gotten the comp yet lol. Does anyone know specifically what node was bugged? Starting to think I happened to skip wherever it was (lucky me)
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    RedBone1977RedBone1977 Posts: 6
    On 3-8-23 around 12:00pm I got it in game mail saying I got compensation for the side quest from two months ago but when I tried to claim it it wouldn’t let me so I restarted my game & when I did it was gone and I didn’t have any of the items from the in game mail compensation is kabam going to resend them out I hope so been waiting for two months now
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    NguỹnThảoNguỹnThảo Posts: 40
    Why i can’
    t claim these?
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    crewdrewcrewdrew Posts: 6
    I’ve been tryna claim this since I got the mail for it around 1:30pm est
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    LexSaviLexSavi Posts: 180
    Know bug. Will take some time for Kabam to resend it out. Few other threads about it if you need more info.
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    Manup456Manup456 Posts: 887 ★★★★
    Wait the compensation for the bugs is bugged 🤣 this one is a gem.
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    CoppinCoppin Posts: 2,601 ★★★★★
    Oh man i wanted that item that didn't exist 😢
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