Unable to claim compensation rewards [merged, with info]

BlackOrange1

Unable to claim the mojo choice correction rewards.

One of the icon for rewards (t4 CC) not visible either

Comments

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captaincush

I had it, couldn't claim it, exited and entered game again and it has disappeared but I do not have the items in my inventory

Wu_Bangerz23

That's tough. Games so buggy that can even compensate for a bug.

iDestroyerZ

It's funny cause we're in a situation rn when even a compensation about a bug, has a bug

Kabam Jax

Here with an update!

The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

They have a resolution in place. Your current comp message will disappear.
Do. not. panic. They will be resent again soon.

I'll provide another update when we have a timeline!

Ashacekar

clicking on claim does nothing. It's not there in inbox but in stash.

GroundedWisdom

Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

Additionally, the team has found the cause of the issue and is working toward resolving it!

Thank you, Jax.

BlackOrange1

I had it, couldn't claim it, exited and entered game again and it has disappeared but I do not have the items in my inventory

I am assuming they will send it again

BlackOrange1

Here with an update!

The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

They have a resolution in place. Your current comp message will disappear.
Do. not. panic. They will be resent again soon.

I'll provide another update when we have a timeline!

Perfect, thank you!

unknown

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iDestroyerZ

Here with an update!

The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

They have a resolution in place. Your current comp message will disappear.
Do. not. panic. They will be resent again soon.

I'll provide another update when we have a timeline!

Thanks for the update Jax

unknown

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ZeiramMR

Here with an update!

The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

They have a resolution in place. Your current comp message will disappear.
Do. not. panic. They will be resent again soon.

I'll provide another update when we have a timeline!
What item was in the compensation that doesn’t exist?

🤨

Probably the monthly version of crystal shards (like the Dangerous Crystals for this month).

EtherionGod

Mine disappeared, I couldn't claim it then I did some of the event and now the message is gone. Didn't get any of the rewards.

Maxwell2454

I didn't get it yet 😞

AHAHAC

and there are people who never received the keys for the glove

Danemo666

https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards/p1

Kabam has commented on the comp bug here

Danemo666

RebornMVP

So does this compensation apply to everyone who played threat level 3-5? I remember joining back the game late January so Im not too sure if I even played the SQ for that month, so idk if im qualified for the compensation.

Cucumberer

My FOMO is taking over because I havent gotten the comp yet lol. Does anyone know specifically what node was bugged? Starting to think I happened to skip wherever it was (lucky me)

RedBone1977

On 3-8-23 around 12:00pm I got it in game mail saying I got compensation for the side quest from two months ago but when I tried to claim it it wouldn’t let me so I restarted my game & when I did it was gone and I didn’t have any of the items from the in game mail compensation is kabam going to resend them out I hope so been waiting for two months now

NguỹnThảo

Why i can’

t claim these?

Demonzfyre

https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards-merged-with-info#latest

crewdrew

I’ve been tryna claim this since I got the mail for it around 1:30pm est

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LexSavi

Know bug. Will take some time for Kabam to resend it out. Few other threads about it if you need more info.

Manup456

Wait the compensation for the bugs is bugged 🤣 this one is a gem.

Kabam Jax

Timeline Update:
As the team delves deeper into what caused this issue and how to resolve it, we'll know more specifics. But, as of now the team is expecting to have this corrected by the end of the week.
Sorry for the delay, thank you for your patience.

Coppin

Oh man i wanted that item that didn't exist 😢

unknown

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