Unable to claim compensation rewards [merged, with info]

Unable to claim the mojo choice correction rewards.

One of the icon for rewards (t4 CC) not visible either

Comments

Timeline Update:
As the team delves deeper into what caused this issue and how to resolve it, we'll know more specifics. But, as of now the team is expecting to have this corrected by the end of the week.
Sorry for the delay, thank you for your patience.

Sorry Jax, I’m sure relaying these frustrating messages is getting old. Thanks for the update

Ackbar67

Kabam can't even give out compensation correctly... 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Please just shut this game down and migrate our accounts over a to a game built in 2023 on current software, this bugged filled joke of a game has been beyond ridiculous for years now.
You can't patch idiocy!

MCOC was probably in development for a year or two prior to its public release. Since then there has been 8 years of active development. If they were to start working on a new mcoc today it probably wouldn't come out for another 5 years, at which point everyone would have moved on. Even if they somehow retained all of the current playerbase, there will still be bugs. There is no such thing as bug free software, especially in something as massive as mcoc

DrZola

Here with an update!

The team has found the source of the issue: the game is trying to claim an item that doesn't exist and therefore none of the items are being claimed.

They have a resolution in place. Your current comp message will disappear.
Do. not. panic. They will be resent again soon.

I'll provide another update when we have a timeline!

This is a great level of communication about this issue. Thanks for giving us the play-by-play.
If only the game devs were on a swivel as much as Jax, the game would run far smoother month to month!

Agree on this one. Jax, I hope you are getting hazard pay.

Dr. Zola

Drake2078

The compensation for a bug has a bug. Lol
Roll out over time is rather vague. Anyway of narrowing it down?

And now it's in the Bugs and known issues....where threads are sent to receive a quick death, because 90% of the members of this forum rarely go.

Kabam Jax

Second, BETTER update:
The team is able to start the comp message rollout: NOW.

You should start seeing them populate in your accounts soon!

Except those of you who acted out in this thread; I've asked them to make sure you get yours last. (this is a joke, but also... c'mon.)

Fryday

Second, BETTER update:
The team is able to start the comp message rollout: NOW.

You should start seeing them populate in your accounts soon!

Except those of you who acted out in this thread; I've asked them to make sure you get yours last. (this is a joke, but also... c'mon.)

Hi @Kabam Jax

Sorry to bother you again, I have received the 2nd in-game message with the updated crystals changes, but unfortunately still not able to claim.

Could you report this back to the team to look again please.

Midnightfox

So it went out again and…..same issue.

TheLightBringer

I've got the right one with the t4c crystals but it's not claimable

Mknight123

Second, BETTER update:
The team is able to start the comp message rollout: NOW.

You should start seeing them populate in your accounts soon!

Except those of you who acted out in this thread; I've asked them to make sure you get yours last. (this is a joke, but also... c'mon.)

What can I say jax? I'm an impatient lad😂

P.s WHERE'S MY COMPENSATION I HAVENT RECEIVED IT YET ARHHHHHH

acteylene

I got the second message, but that is also unclaimable. Tried from my stash as well as the message - the compensation from the original message is also still showing up in my stash, but neither is claimable.

NikoBravo

Whammied again!!!

Deadmansice

I can't even, whats going on with this

Kabam Jax

Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

That being said... before I take this back to the team, has anyone been successful in claiming these items?

Slrg

Thank you for bringing it to our attention.

Looking into this now.

Edit: Does an app reset solve anything?

Nope

ΛЛҚŁƐ

I appreciate the correspondence @kabamjax but issue still persists. Cannot collect from mail either…. It really feels like every time something is changed the game gets worse. 🤞the team can somehow fix the issues that keep arising.

JustDre2008

Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

That being said... before I take this back to the team, has anyone been successful in claiming these items?

No. I have received the corrected compensation and that’s bugged also

Fryday

Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

That being said... before I take this back to the team, has anyone been successful in claiming these items?

Hi @Kabam Jax

Unable to claim from the in-game message or through the Stash.

Have tried restarting the app and logged in with another device. None of the "quick" workaround worked.

Kabam Jax

Alrighty! Off to chat to the game team again!

More info as it becomes available!

TheLightBringer

Alrighty! Off to chat to the game team again!

More info as it becomes available!

Can we make clones of jax and spread them into every department of kabam? I feel like the game will be much better if we have more ppl like you

Juvi_Jr

So the compensation for the bug, is bugged. And I can't claim it too.

I see a solution is in the works for the past 4-5 hours.

One thing different than the screenshots above me, in my inbox I see the compensation level I am in, but under rewards, I see 2 rewards. My level and the lover tier (which has the bugged t4c in it)

I cant claim either.

Any ETA on this fix?

Drake2078

Wish I could claim both

Kabam Jax

Okay! We are reverting back to the initial plan B... or was it plan C...

We are aiming to have it sorted by the end of the week.

Apologies again, I know this got messy.

mixalisplay

No claim rewards

Juvi_Jr

Wish I could claim both

I have the same issue happening and I cant claim either one.

RickRoller

I thought I was going crazy when I couldn’t claim the compensation but I’m glad Kabam is on it!

Rafael_Egend

Get in line, still have gauntlet missing keys to receive. Where is my keys Kabam?

T-DeAdLY-J

This is downright hilarious and embarrassing.

Scrubdaddy21

I hope I get comp because I’ve done every one of the mojos side quest but I’m worried because people are saying they already got it but I din’t even get the message for it

Rugbyman371

I played through it and never saw the message in my inbox. Logged in quite a few times since the first set came out and nothing

Juvi_Jr

Okay! We are reverting back to the initial plan B... or was it plan C...

We are aiming to have it sorted by the end of the week.

Apologies again, I know this got messy.

Aaand Im missing the dual crystal again...

Not to be moody but going through this messy bug situation on a bug compensation is really not helping the good name of Kabam, eh?
I quit this game 3 times due to the level of bugs I experienced, every single leave much longer than the last one. I hope retention actually means something for the management eventually.