**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Unable to claim compensation rewards [merged, with info]

12467

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    Shamanriver77Shamanriver77 Posts: 80 ★
    Kabam Jax said:

    Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

    That being said... before I take this back to the team, has anyone been successful in claiming these items?

    Still not able to claim
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    menacemenace Posts: 25 ★
    edited March 2023
    Anyone else not able to claim the compensation
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    HammerGod3HammerGod3 Posts: 43 ★
    Methinks this may have to do with the new (blue) shards being pictured in the rewards rather than the old mojo (purple) shards?
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    Madman_marvinMadman_marvin Posts: 649 ★★★★
    Kabam Jax said:

    Okay! We are reverting back to the initial plan B... or was it plan C...

    We are aiming to have it sorted by the end of the week.

    Apologies again, I know this got messy.

    Thanks for at least letting us know.
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    CoppinCoppin Posts: 2,601 ★★★★★
    edited March 2023
    cl41776 said:

    Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.

    U really gonna make a big fuzz over free stuff?
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    DukenpukeDukenpuke Posts: 658 ★★★
    Curious to know what was the "bugged node." None of them seemed overly difficult with the correct counters.
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    PpurpleIIPpurpleII Posts: 20 ★
    Coppin said:



    cl41776 said:

    Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.

    U really gonna make a big fuzz over free stuff?
    Well my free stuff is reduced because I did not want to play through a bug with units instead of skill. I completed the top path, but I never attempted the bottom path on level 5 because why attempt something you know you cannot finish, so I am now "not eligible"
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    SandPounderSandPounder Posts: 342 ★★★
    Mine disappeared after restart
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    hydrogohardhydrogohard Posts: 219 ★★
    Wth
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    Kevin30705Kevin30705 Posts: 71 ★
    Same here. I now have them in “inbox” and 2 sets of them in “stash”
    Neither are claimable. I’m thinking that situation is game wide.
    Just keep us informed Jax and thanks for your diligence in this matter.
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    mixalisplaymixalisplay Posts: 50 ★
    Δεν μπορώ να πάρω ανταμοιβή
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    mixalisplaymixalisplay Posts: 50 ★

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    Bigramrod69Bigramrod69 Posts: 52 ★
    Hello. Is anyone else having trouble claiming the Mojo compensation rewards? Every time I hit the claim tab the game freezes, I’ve had to restart twice now
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    Lee99Lee99 Posts: 94 ★
    We can this getting kabamed 🤣🤣🤣 the compensation for the bug, compensation is bugged not once but 2 times in one day.
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    mbracembrace Posts: 829 ★★★
    I got the message but cannot claim. Oh the irony of a claiming bug associated with compensation for a game bug.
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    JinJihnsJinJihns Posts: 19 ★
    edited March 2023

    Kabam what is going on? I got two compensation packs and I cant claim both. I don’t know if I should claim both or if I do I will be banned so I will leave this here.
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    RenaxqqRenaxqq Posts: 1,598 ★★★★
    edited March 2023
    They just had to link "claim" button to Rickroll site to make us more happy.

    "Never gonna give you up
    Never gonna let you down"
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    Ceti_EelCeti_Eel Posts: 63 ★
    Has anyone else not gotten any compensation rewards message yet ?
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    CoppinCoppin Posts: 2,601 ★★★★★
    PpurpleII said:

    Coppin said:



    cl41776 said:

    Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.

    U really gonna make a big fuzz over free stuff?
    Well my free stuff is reduced because I did not want to play through a bug with units instead of skill. I completed the top path, but I never attempted the bottom path on level 5 because why attempt something you know you cannot finish, so I am now "not eligible"
    Still free, and u saves up all those units u wanted to save.. win win
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    JJ5KJJ5K Posts: 17 ★
    Where is comp at kabam I didn't receive anything not even a message
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    noclutchnoclutch Posts: 186 ★★
    Finally, some damn good communication.
    Thank You Jax
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    Sadat08Sadat08 Posts: 72 ★
    Didn’t even getting anything?!?!
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    LpooLpoo Posts: 2,215 ★★★★★
    So the comp is coming later this week, even for the folks who never got a message at all?
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    KILLMФИGЕЯKILLMФИGЕЯ Posts: 122 ★★
    How is it that we all played the same bugged content yet only some people are getting comp? Lol
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    kus234kus234 Posts: 187 ★★
    Still no message or got the reward
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    CashRichCashRich Posts: 7 ★
    Freeze the stash countdown timer whenever there is a bug affecting our valuable resources expiring. For example, delaying 6 star shards reward will make us lose the opportunity to pull a good champ to rank up using the expiring iso-8 and catalysts. For those who paid money to buy resources, this is totally unfair and shouldn't be ignored for so many years. Hope Kabam finds a good solution for this. Thanks
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    kus234kus234 Posts: 187 ★★
    Kabam dint u feel embarrassed.. u sent a package as compensation for a BUG and the package in itself is BUGGED? Cumon …
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    CoppinCoppin Posts: 2,601 ★★★★★
    CashRich said:

    Freeze the stash countdown timer whenever there is a bug affecting our valuable resources expiring. For example, delaying 6 star shards reward will make us lose the opportunity to pull a good champ to rank up using the expiring iso-8 and catalysts. For those who paid money to buy resources, this is totally unfair and shouldn't be ignored for so many years. Hope Kabam finds a good solution for this. Thanks

    What?... How is compensation (pretty much a gift) affect your resource management?... If this wasnt given today your stuff was going to expire anyway
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    Amanda_CruzeAmanda_Cruze Posts: 67 ★
    People posting 2 compensation in a picture
    Meanwhile me with 0! 😭😭😭
    @Kabam Jax Why always me?
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