Unable to claim compensation rewards [merged, with info]

Unable to claim the mojo choice correction rewards.

One of the icon for rewards (t4 CC) not visible either

Comments

Please note that initial rewards will not be removed immediately, you will still be unable to claim them.

That being said... before I take this back to the team, has anyone been successful in claiming these items?

Still not able to claim

menace

Anyone else not able to claim the compensation

HammerGod3

Methinks this may have to do with the new (blue) shards being pictured in the rewards rather than the old mojo (purple) shards?

Coppin

I feel so left out.. some people got 2 unclaimable compensations and I didnt even get 1... 😤
I expect compensation for this distress...

Madman_marvin

Okay! We are reverting back to the initial plan B... or was it plan C...

We are aiming to have it sorted by the end of the week.

Apologies again, I know this got messy.

Thanks for at least letting us know.

Coppin

Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.

U really gonna make a big fuzz over free stuff?

Dukenpuke

Curious to know what was the "bugged node." None of them seemed overly difficult with the correct counters.

PpurpleII

Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.
U really gonna make a big fuzz over free stuff?

Well my free stuff is reduced because I did not want to play through a bug with units instead of skill. I completed the top path, but I never attempted the bottom path on level 5 because why attempt something you know you cannot finish, so I am now "not eligible"

SandPounder

Mine disappeared after restart

hydrogohard

Wth

Kevin30705

Same here. I now have them in “inbox” and 2 sets of them in “stash”
Neither are claimable. I’m thinking that situation is game wide.
Just keep us informed Jax and thanks for your diligence in this matter.

mixalisplay

Δεν μπορώ να πάρω ανταμοιβή

mixalisplay

Bigramrod69

Hello. Is anyone else having trouble claiming the Mojo compensation rewards? Every time I hit the claim tab the game freezes, I’ve had to restart twice now

Lee99

We can this getting kabamed 🤣🤣🤣 the compensation for the bug, compensation is bugged not once but 2 times in one day.

mbrace

I got the message but cannot claim. Oh the irony of a claiming bug associated with compensation for a game bug.

JinJihns

Kabam what is going on? I got two compensation packs and I cant claim both. I don’t know if I should claim both or if I do I will be banned so I will leave this here.

Renaxqq

They just had to link "claim" button to Rickroll site to make us more happy.

"Never gonna give you up
Never gonna let you down"

Ceti_Eel

Has anyone else not gotten any compensation rewards message yet ?

Coppin

Not once but twice in a single day that Kabam has proven to everyone they have absolutely no clue wth they’re doing lately. This is embarrassing to say the very least.
U really gonna make a big fuzz over free stuff?
Well my free stuff is reduced because I did not want to play through a bug with units instead of skill. I completed the top path, but I never attempted the bottom path on level 5 because why attempt something you know you cannot finish, so I am now "not eligible"

Still free, and u saves up all those units u wanted to save.. win win

JJ5K

Where is comp at kabam I didn't receive anything not even a message

noclutch

Finally, some damn good communication.
Thank You Jax

Sadat08

Didn’t even getting anything?!?!

Lpoo

So the comp is coming later this week, even for the folks who never got a message at all?

KILLMФИGЕЯ

How is it that we all played the same bugged content yet only some people are getting comp? Lol

kus234

Still no message or got the reward

CashRich

Freeze the stash countdown timer whenever there is a bug affecting our valuable resources expiring. For example, delaying 6 star shards reward will make us lose the opportunity to pull a good champ to rank up using the expiring iso-8 and catalysts. For those who paid money to buy resources, this is totally unfair and shouldn't be ignored for so many years. Hope Kabam finds a good solution for this. Thanks

kus234

Kabam dint u feel embarrassed.. u sent a package as compensation for a BUG and the package in itself is BUGGED? Cumon …

Coppin

Freeze the stash countdown timer whenever there is a bug affecting our valuable resources expiring. For example, delaying 6 star shards reward will make us lose the opportunity to pull a good champ to rank up using the expiring iso-8 and catalysts. For those who paid money to buy resources, this is totally unfair and shouldn't be ignored for so many years. Hope Kabam finds a good solution for this. Thanks

What?... How is compensation (pretty much a gift) affect your resource management?... If this wasnt given today your stuff was going to expire anyway

Amanda_Cruze

People posting 2 compensation in a picture
Meanwhile me with 0! 😭😭😭
@Kabam Jax Why always me?