Game updating constantly [merged]

DimphozaDimphoza Posts: 2 ★
edited May 2023 in Bugs and Known Issues
After the new update I can't play side quests as game keeps updating.
I've tried everything, namely, uninstall and re-download, switching off and on, logging out and all but still same issue.
How can I be helped as I can't finish side quests at this rate?
Post edited by Kabam Jax on
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Comments

  • daemonarchddaemonarchd Posts: 35 ★
    The same with me
  • HydravnsHydravns Posts: 32 ★
    daemonarchd said:

    The same with me

    Yea it is really annoying
  • daemonarchddaemonarchd Posts: 35 ★
    Me too
  • ErcarretErcarret Posts: 2,888 ★★★★★
    Yep, same here. I don't find the game unplayable but it certainly is jarring and can throw you off your rhythm.
  • HydravnsHydravns Posts: 32 ★
    Having the same problem here
  • SUPREME77SUPREME77 Posts: 144 ★
    Same
  • Kryptonite1991Kryptonite1991 Posts: 21 ★
    Same, can't play arena or quest, lost streak :(
  • Kabam JaxKabam Jax Posts: 1,718
    edited May 2023
    Hey Summoners,

    We're investigating this right now.

    @druvjoshi @SUPREME77 @Kryptonite1991 and anyone encountering this "updating" wheel/download bar between screens:

    Did a reset resolve this issue?
  • Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey, could the team is trying to investigate this further. Would you be able to tell us what OS or device you are currently using?
  • Kabam ZibiitKabam Zibiit Posts: 7,033
    For those who haven't already provided this info, could you also let us know what effect a reboot has on the issue?
  • DanzeloffDanzeloff Posts: 10 ★
    Kabam Zibiit said:

    Hey, could the team is trying to investigate this further. Would you be able to tell us what OS or device you are currently using?

    Samsung, rebooting doesn't help
  • HydravnsHydravns Posts: 32 ★
    Kabam Zibiit said:

    For those who haven't already provided this info, could you also let us know what effect a reboot has on the issue?

    Introducing in this conversation because i have the same issue, playing on Huawei never hard this problem before and can confirm that rebooting doesn't help even reinstalling the game won't fix it
  • DanzeloffDanzeloff Posts: 10 ★
    Kabam Zibiit said:

    For those who haven't already provided this info, could you also let us know what effect a reboot has on the issue?



    The ally has a xiaomi red note 10 pro device. for more than 5 minutes, such a window shows and does not update anything.
  • Kabam ZibiitKabam Zibiit Posts: 7,033
    Passed the info along to the rest of the team. Would anyone still experiencing this issue be able to let us know if they were on wifi or cellular data when they encountered the issue, and if switching from one to the other has any effect?
  • iDestroyerZiDestroyerZ Posts: 727 ★★★★
    Kabam Jax said:

    Hey Summoners,

    We're investigating this right now.

    @druvjoshi @SUPREME77 @Kryptonite1991 and anyone encountering this "updating" wheel/download bar between screens:

    Did a reset resolve this issue?

    Unfortunately not
    Using redmi note 8 pro
  • DanzeloffDanzeloff Posts: 10 ★
    Kabam Zibiit said:

    Passed the info along to the rest of the team. Would anyone still experiencing this issue be able to let us know if they were on wifi or cellular data when they encountered the issue, and if switching from one to the other has any effect?

    regardless of wi fi or mobile internet
  • Alex833Alex833 Posts: 3 ★
    Samsung a52 infinite loading screen regardless of mobile internet or WiFi
  • Alex833Alex833 Posts: 3 ★
    on the iPhone 13 Pro Max, this is not the case. Nothing hangs.
  • HydravnsHydravns Posts: 32 ★
    Same here
    Kabam Jax said:

    Hey Summoners,

    We're investigating this right now.

    @druvjoshi @SUPREME77 @Kryptonite1991 and anyone encountering this "updating" wheel/download bar between screens:

    Did a reset resolve this issue?

    Having the same problem here,
    Using Huawei p40 lite 5g never had any problem like this with the game before. Tried to reset and nothing changed as well
  • TsunamilolTsunamilol Posts: 1
    Same problem! Im cant join alliance war and we lose. What im need to do? Updating every time
  • daemonarchddaemonarchd Posts: 35 ★
    Having the same problem with Huawei Nova 7i
  • SUPREME77SUPREME77 Posts: 144 ★
    Using Realme GT masters edition. The update downloads anywhere between 7-10 MB and then lets me play normally

  • dhruvjoshidhruvjoshi Posts: 19 ★
    Kabam Jax said:

    Hey Summoners,

    We're investigating this right now.

    @druvjoshi @SUPREME77 @Kryptonite1991 and anyone encountering this "updating" wheel/download bar between screens:

    Did a reset resolve this issue?

    Nope i tried a number of times.. i use a OnePlus 10
  • kylevincent11kylevincent11 Posts: 2 ★
    same problem here, always updating cant grind on arena.. im using huawei nova9.. rebooting or installing the game still the same problem. hoping to fix this soon.
  • JigSaw2k19JigSaw2k19 Posts: 6 ★
    Same problem here too. Im using samsung galaxy s22 ultra with android 13 one UI 5.1. We need a fix ASAP
    Thx
  • JigSaw2k19JigSaw2k19 Posts: 6 ★
    Same bug here.
  • ElSaulElSaul Posts: 1
    Kabam Zibiit said:

    For those who haven't already provided this info, could you also let us know what effect a reboot has on the issue?

    Experiencing the same bug, the game will pop an "updating" screen and then gets stuck. My device is Huawei nova 7 SE. The problem persists on both data and wifi.
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