DCs and Incorrect 7* Event Score [merged]

Roronoazoro99 · May 2023

I bought 16 Paragon Crystals for 3200 Units, but some of them just vanished, and I clicked open 10 at once, the game kicked me out. when I got back in, they crystals just vanished, I didn't get any champions and didn't receive points towards the solo and alliance event.

3ugene_Paul_Patilio · May 2023

I just opened 3 crystals, got 2 champs and as many points as if I opened 2 crystals, effectively just lost 200 units.

Ironman3000 · May 2023

Kabam Jax said:
Hey gang,

The team is looking into this.

Essentially, the servers are overloaded (despite us ramping up capacity prior to today). Some Summoners have reported that a couple restarts have caused the event points to show up.

Engineers will continue to work on this.

How about the missing crystals?

KyrieRed · May 2023

GoterdamRung said:
I lost at least 5 or 6 this way. Some from deal
Disappeared when it crashed and only got 9 when buying he 10 packs.

Yeah same here, I still don’t know what I got, which is annoying. Idk if it got lost or what

iDestroyerZ · May 2023

Jefechuta said:

Kabam Jax said:
Hey gang,

The team is looking into this.

Essentially, the servers are overloaded (despite us ramping up capacity prior to today). Some Summoners have reported that a couple restarts have caused the event points to show up.

Engineers will continue to work on this.
Can we keep opening or we should wait?

I'd wait, after the fiasco that was the cavalier crystals and kabam taking 2 weeks to solve this (and still hasn't solve for everyone, me included) just imagine they taking this time to correct your crystals IF they actually do correct

Eggsandbacon · May 2023

Think the server has lagged back to 2018-2019 and forgotten six stars exist 50 paragon crystals and only 1 six star which was a heimdall dupe.

I hope the lag hasn’t effected pulls because it just seems unreal

Iamnike · May 2023

I did a quick pop of 10 Paragon Crystals I got the WiFi loading symbol and the game crashed. I logged back in and didn't have my crystals or my points for the event. I'm not even sure if got the characters either for opening the crystals. Someone from Kabam please help that's 8000 points and 2000 units down the drain. I put in a support ticket and haven't got a response. @Kabam Miike @Kabam Zibiit

Kyllak11 · May 2023

Kabam Jax said:
Hey gang,

The team is looking into this.

Essentially, the servers are overloaded (despite us ramping up capacity prior to today). Some Summoners have reported that a couple restarts have caused the event points to show up.

Engineers will continue to work on this.

Can we get an answer about the summoners that joined a alliance over two weeks ago but have a timer on this event that is preventing them from getting alliance based milestone rewards?

Kavya30 · May 2023

Kabam Jax said:
Hey gang,

The team is looking into this.

Essentially, the servers are overloaded (despite us ramping up capacity prior to today). Some Summoners have reported that a couple restarts have caused the event points to show up.

Engineers will continue to work on this.

What about the lost crystals mate?

CrimsonXChaos · May 2023

I lost a good chunk of paragon crystals, are we going to get compensation for missing crystals?

Furrymoosen · May 2023

I lost 5 crystals. Got 80 crystals plus the 5 from milestones so far, but only have 80 crystals worth of points (opened 4 7* crystals). Had the same issue as others have reported of game crashes leading to weird numbers. Had the same issue when the current featured launch and crashes led to the game eating 1 of my crystals. Would like to get my 5 paragon crystals.

Kermit528 · May 2023

Opened 10 and no points added and it says I have 1 now. What garbage.

Darkknight_94 · May 2023

I opened 4 x 7* crystals & only 3 crystals points got registered. Leaving me behind for that 2nd milestone of solo event. M 3200 shrds away from my 5th 7*! Hopefully they fix it soon

mik1147 · May 2023

i bought 5 paragon crystals popped them, the game crashed came back no points and only 3 left in stash

Bugmat78 · May 2023

I went in, tried to open 5 and the game crashed..came back to only 2 unopened. Opened these normally and only go thte solo objective points for those 2 and not the 5 the game crashed on the opening of. So instead of having17,500 points in solo objectives I have 5000..and my alliance of course also didn't benefit from those missing 12,500 points.

And yeah I don't think I can submit a ticket because I cant remember when I started playing...

@Kabam Miike can you help me out?

Edit to show solo points:

Darkknight_94 · May 2023

Same thing here ..with me

Domiewhyte1 · May 2023

@Kabam Miike so many issues opening crystals ive had tones of missing crystals. And also characters not showing up..

Fryday · May 2023

Yep, also had the same problem, my opened Paragon crystals does not contribute to milestone points, but for Solo and Alliance Event, which mean missed milestones.

BostonSpidey124 · May 2023

I opened three 7 star crystals and the game crashed. I got my three champions but got 0 points in both the solo and alliance events. I have restarted the game multiple times and I’m still missing the points.

ChiliDog · May 2023

This is bad...

Ness044 · May 2023

Similar, albeit a better problem. I popped 10 Paragon Crystals, game d/c, all gone and 0 points for events, BUT! I had a new 7* KM waiting for me. Fast forward 4 hours, restarted the game, and now my 10 crystals are back.

Afraid to open them in case I'm accused of cheating, or if I consequently have my 7* KM taken away. I honestly rather them take the crystals away, given the 1% chance to open a 7*, but ideally still want my 8,000 points for the events.

Thoughts?

Seely32 · May 2023

I get 200 units for a paragon crystal pressed purchase, went to open, pressed open and boom game crash. Restart several times, no crystal, no new champ, no iso, no score added to alliance or individual event. Most importantly no 200 units or ~$11.78CAD considering I made an in game purchase for 275 units. Really feels like getting scammed, spend money for item and then the item never appears.

This is [doodoo].

Age_of_Luca2000 · May 2023

I had the same problem, few hours ago i opened 10 paragon crystal but the game crushed, 6 were opened but i didnt gain any points.
I alredy send an email to the support, hope they can fixit.

Harnesj · May 2023

Kabam Jax said:
Hey gang,

The team is looking into this.

Essentially, the servers are overloaded (despite us ramping up capacity prior to today). Some Summoners have reported that a couple restarts have caused the event points to show up.

Engineers will continue to work on this.

any sorta update on the matter? don't wanna seem impatient but this IS setting me back a 7 star 😅

Midnightfox · May 2023

Yes points are not adding up properly for me either.

Gogeta91199 · May 2023

I opened some 26-27 paragon crystals and 2 7*s that accounts for 20800 or 21600 + 5000= 25800 or 26600 but my current score is currently 25k. Will the score board readjusted soon?

Shorty02 · May 2023

I'm still missing 3200 points from 4 paragon crystals missing. Unless kabam makes this right, I'm not buying any more crystals.

Johnys · May 2023

@Kabam Miike @Kabam Jax any update? Still missing 9 crystals.

Harit_kumar · May 2023

Still waiting guys
Any update on it
@Kabam Miike @Kabam Zibiit @Kabam Porthos @Kabam Lyra @Kabam Vydious @Kabam jax

DCs and Incorrect 7* Event Score [merged]

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