Summoner Advancement rewards

the mission does not appear as completed and I did not receive the rewards either

Comments

Gosh…. The week where they increased AQ defenders to rank 3 7* OP is the same week they don’t send out SA with two free alliance team revives hmmm…

Alkopalko

So to sum up this

First they told me that rewards are in progress.
Then they told me it was a delay but it was going to be resolved
Then it was silent (weekend)
Now they told me it was removed , no rewards are coming and we Can focus on the current one instead.

Hmm…

Kangsoto

no new update on this matter?

SirGamesBond

Now they told me it was removed , no rewards are coming and we Can focus on the current one instead.

I don't think SA rewards can be cancelled like that. Can you post the screenshot of this part from the support.

Alkopalko

Now they told me it was removed , no rewards are coming and we Can focus on the current one instead.
I don't think SA rewards can be cancelled like that. Can you post the screenshot of this part from the support.

Alkopalko

So yes, they removed it. It ran for 7 days and ended correctly. Then it was replaced with the same even again running for 7 days. But it also appeared another SA event with the updated 7 star things (see the first post in this thread). A few hours later both the wrong event and the one that was completed a few hours earlier were deleted from the game.

The results being we did not get the rewards as usual since the event no longer exists. (Deleted before payout).

Midnightfox

@Kabam Miike how about some acknowledgment to that csr’s response. That is not how the game works. We did our part for the week and we do not go without rewards simply because the event changed.

SirGamesBond

Now they told me it was removed , no rewards are coming and we Can focus on the current one instead.
I don't think SA rewards can be cancelled like that. Can you post the screenshot of this part from the support.

@Kabam Jax
I don't think support is providing right information.

Alkopalko

Now they told me it was removed , no rewards are coming and we Can focus on the current one instead.
I don't think SA rewards can be cancelled like that. Can you post the screenshot of this part from the support.

@Kabam Jax
I don't think support is providing right information.

Well they first told me rewards were on the way.
Then told me I had to wait 24 hours and it should be resolved
Just to then inform me there Will be no rewards at all.

Confusing enough. Im not even sure they understand what the issue really is in reference to their answer.

We get that someone hit the delete/disable button on the old event. What they probably didnt expect was that it affected the finished event aswell.

Since my alliance did very well (like we do every week) on the SA score I am missing rewards: (calculated on the previous 4 weeks as reference)

8.5k 6 star shards (Milestones and rank rewards)
10k 5 star shards (rank rewards)
3 energy refills (full ones)
120k gold
2x alliance lvl 2 team revives
And some other stuff i Guess. ISO?

Its quite a heavy loss.

Midnightfox

Yes my alliance is always near the top as well so it does kind of irk me that this has been sat on the back burner for so long.

Kazooie71

Still no News about this quick fix?

SirGamesBond

I wanted those two Alliance team revives for my ally mates, I'm sure more people needed those.

I can wait for rest of the items. But the revives were needed for current unintended AQ cycle. It did cost units to some players.

Alkopalko

I wanted those two Alliance team revives for my ally mates, I'm sure more people needed those.

I can wait for rest of the items. But the revives were needed for current unintended AQ cycle. It did cost units to some players.

Funny you mention it, I actually needed them aswell since I messed up on this damn doombot.

@Kabam Miike whats going on here ? No response on ticket or here.

SummonerNR

I have a feeling that support is referring to the double SA event that dropped last Thur. They removed the old SA event that rewarded the 6* shards and left the new, revamped SA event with the 7* shard rewards.

However the missing SA milestone and rank rewards from the SA event ending Thur 5/4 has not be acknowledged or addressed. When they updated the SA event to incorporate 7* shards, the previous completed SA event was lost in the shuffle even though it was the same as every SA event before it and shouldn't have had any issues.

I believe 1st part above is correct.
Similar response someone else got from support (maybe was by same support person ?) see below.
I think both replies were talking about having REMOVED this current week's extra (old version) of SA that was started at same time as the new version of SA this past Thursday.
That is what was removed, and no rewards will be given for that 2nd instance which was only live for a very short while.

I don’t think Support was saying that the prior week's COMPLETED one will not be getting rewards.

Unfortunately, I believe that since Kabam had maybe yanked the old version of SA out of the system, they may be having trouble trying to restore access to that prior week's Completed Data for Alliances/Players.
And if they can’t restore it to see exactly what alliances did, they may (don’t have any direct knowledge, just guessing) have to reward that week based on another week's rewards then.
But since they wouldn’t even be able to look 2 weeks back either (remember, that whole event may no longer exist in system, no matter which week), they may end up waiting until current SA is over in 4 days, and just DOUBLE the rewards on that to make up for the lost SA.

Alkopalko

The thing is , there was nothing wrong with the SA that ended on may 4th. Everything was as it should. Yet it got removed from ”finished”.

If there was something wrong with that specific event I would understand the actions taken. But it ran for 7 days , the problem was the one after.

Alkopalko

We got it now, thanks 🙏.
Also got a reply from support confirming the rewards.

Its mixed messages that creates this friction. Sorry for the inconvinience.

WingsOfChaos_1

We don't get it yet

WingsOfChaos_1

We got it now, thanks 🙏.
Also got a reply from support confirming the rewards.

Its mixed messages that creates this friction. Sorry for the inconvinience.

You guys get it

Kabam Jax

Hey Summoners,

I poked the team earlier today and they're making sure the rewards go through. They will populate over time.

There was, as pointed out, a misunderstanding with the support team; apologies for the confusion.

Thank you again, Summoners, so much, for bringing this to our attention.

Shamir51

I got my SA rewards. Rank rewards in mail and milestone rewards in stash.

Noah

Hey Summoners,

I poked the team earlier today and they're making sure the rewards go through. They will populate over time.

There was, as pointed out, a misunderstanding with the support team; apologies for the confusion.

Thank you again, Summoners, so much, for bringing this to our attention.

Can you guys respond of the 7* alliance event timer?? A lot of people are pissed including me.

WingsOfChaos_1

We get our rewards but I don't think the rewards are correct

SirGamesBond

Hey Summoners,

I poked the team earlier today and they're making sure the rewards go through. They will populate over time.

There was, as pointed out, a misunderstanding with the support team; apologies for the confusion.

Thank you again, Summoners, so much, for bringing this to our attention.

Thanks bro! 👊

unknown

This content has been removed.

IronMaaan

Where did SUMMONER ADVANCEMENTS go?